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Secrets Silversands Riviera Cancun

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Traveller (11667)
Pool & Beach (2605)
Room & Suite (2200)
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Overview
  • Excellent73%
  • Very good20%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“ratatouille”(392 reviews)
“veranda bar”(355 reviews)
“el patio”(615 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
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Reviews (11,850)
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Traveller rating
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2,268
634
202
108
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7,643
2,268
634
202
108
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All reviewsratatouilleveranda barel patiopreferred clubmain poolanna bananaentertainment staffjuan josesilver sandsworld caferoom servicebarracuda barseaside grillour honeymooninfinity poolother resortsocean front
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2,811 - 2,815 of 10,855 reviews
Reviewed 17 July 2016

My husband and I recently returned from our second visit to this beautiful resort and, yet again, I can't say enough wonderful things about it! We visited Secrets from July 6-13. Upon arrival, we were greeted by the always smiling Hector who gave us a...More

8  Thank CarnD78
Response from Martin J, Social media coordinator at Secrets Silversands Riviera CancunResponded 18 July 2016

Dear CarnD78, On behalf of the staff and Management of Secrets Silversands Riviera Cancun, we would like to thank you for taking the time to post such a detailed review of your second experience with us. It was, once again a pleasure being your hosts...More

Reviewed 17 July 2016

I'll try to keep this short, but cover our experience as well as address any negative comments you may have read (none true!).... My daughter and I went here a few weeks ago. It is an adults only, but it was a good mix of...More

6  Thank Teri J
Response from Martin J, Social media coordinator at Secrets Silversands Riviera CancunResponded 18 July 2016

Dear Teri J Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated as we constantly try to improve our service levels. We could not be more happier to learn that...More

Reviewed 17 July 2016

We visited Secrets Silversands from 7/2-7/9/16 and once again we had an AWESOME vacation!!! The Staff work way too hard to accomodate every last wish!! The buildings are starting to show some wear and tear but the EXCELLENT staff by far make up for that!...More

4  Thank Kris B
Response from Martin J, Social media coordinator at Secrets Silversands Riviera CancunResponded 18 July 2016

Dear Kris B, We would like to thank you for choosing our resort as your host on your 7th vacation to Mexico. As usual, it was truly a pleasure having you and we appreciate that you have taken the time to share with us your...More

Reviewed 17 July 2016

My wife and I travelled to Secret Silversands in Riviera Cancun on the 12th July 2016. We are still currently here whilst i write the review. Albeit it early for some people to write a review, after 5 days at this glorious hotel, i feel...More

5  Thank Daniel D
Response from Martin J, Social media coordinator at Secrets Silversands Riviera CancunResponded 18 July 2016

Dear Daniel D, First of all, we must tell you that reading a review like the one you wrote is truly a pleasure, it is our most pleasure to read that your stay among us is awesome during your honeymoon. We would like to thank...More

Reviewed 17 July 2016 via mobile

My husband & I just returned from our trip to SSS and it was by far our favorite stay ever. I can not wait to return next year and we are bringing friends with us. Check in was fast and friendly. The bell boys were...More

1  Thank Gayraybay
Response from Martin J, Social media coordinator at Secrets Silversands Riviera CancunResponded 18 July 2016

Dear gaylebergthold, We would like to thank you for choosing our resort as your host on your recent gateway to Puerto Morelos. It was a real pleasure having you among us and we highly appreciate that you have taken the time to share your awesome...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Airport Transportation
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Tennis Court
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$232 - US$477 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Puerto Morelos
#1 Business Hotel in Puerto Morelos
#5 Green Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$232 - US$477 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Puerto Morelos
#1 Business Hotel in Puerto Morelos
#5 Green Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (11667)
Pool & Beach (2605)
Room & Suite (2200)
Dining (1295)
Family and Play Areas (58)
Amenities (36)
Business Centre & Event Rooms (33)
Questions & Answers
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alicia p
24 June 2018|
AnswerShow all 2 answers
Response from woodson138 | Reviewed this property |
We made our reservation in a Preferred Club Honeymoon Suite and at the time we booked it came with a bunch of extras. Once we showed our marriage certificate at check-in, we were given vouchers for a free romantic dinner, a... More
0
Votes
sam1172
23 June 2018|
AnswerShow all 2 answers
Response from AandN08 | Reviewed this property |
They will not guarantee the bed either. For sure ask for it and they will do their best to fulfill it. We’ve had better luck in the adults only getting king over two beds..but we’ve run into both on the DOTD.
1
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Room Tips
"we stayed in building 2, stay on 3rd floor or higher for views"
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"Upper floors building 4"
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"As the hotel is huge with many many kind of rooms, ask yours close to lobby and main building. Otherwise, you..."
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"Get a swim out suite"
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