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Secrets Silversands Riviera Cancun

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9,427 Reviews from our TripAdvisor Community

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Showing 8,666: English reviews
Midlothian, Texas
Reviewed yesterday NEW

All the staff went above and beyond to make our stay special. A special thanks to Sandra and the staff in the preferred lounge who were very polite and kind. The room service was prompt and very courteous. My only wish was the pools had been heated.

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Helpful?
Thank mrbird60
Plains
Reviewed yesterday NEW

My husband and I have been to Secrets Silversands 4 times and have enjoyed to the max the service and staff. All rooms are beautiful and it is your choice if you want swim out, garden, ocean view or the top ocean front. All the restaurants offer very good service and food. I love the outside bar area and especially...

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1Thank Susan N
Kennesaw, Georgia
Reviewed yesterday NEW

I visited this resort in May and my wife and I had the time of our lives. We just got back from a second visit to the resort and we've become even more impressed. Service is to me what sticks out most. From the waiters around the pools, to the wait staff in the restaurants, they all did a magnificent...

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Thank Mike C
Indianapolis, Indiana
Reviewed yesterday NEW

I had the pleasure of staying at Secrets Silversands in November, for a family event.. The Resort is so beautiful and has an incredible ambience at night . What impressed me the most was the over the top service from the employees in every area of the resort.: I would definitely recommend this resort and so hope I get another...

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1Thank paintball
Reviewed 2 days ago NEWvia mobile

Was at Secrets for our friends' wedding in December 2016. Sandra and Luis went above and beyond in their professionalism and kindness. As soon as we arrived, we were given all of the information needed for a perfect stay. We even got an upgraded room! The location is beautiful and customer service throughout the resort is excellent. The food is...

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Helpful?
Thank Jena C
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear Jena C, Thank you for staying at Secrets Silversands Riviera Cancun. It was a pleasure to serve you. We are glad you enjoyed your room and that you liked our staff services. We are happy to read that you also liked the food. We hope to host you again soon. Regards.

Reviewed 3 days ago NEWvia mobile

Love the entertainment crew at Secrets. Very engaging. They immediate learn your name and know what you like to do so they'll find you when they are playing your game or sport. We loved Mayra's Zumba class, Emanuel's Spanish class and Anna was so much fun to play Blackjack with and talk to throughout our vacation. Thanks to Secrets staff...

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Helpful?
Thank Kimberly T
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear Kymberly T, Thank you for staying at Secrets Silversands Riviera Cancun. It has been a pleasure to serve you. We are glad to know you enjoyed your vacation with help from our entertainment team. We will share your comments with the team in order to keep them motivated. We look forward to host you again. Regards.

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 3 days ago NEWvia mobile

The Entertainment Crew- Mayra, Anna Banana- they were the BEST! Such great, enthusiastic teachers and coordinators. Zumba both days was so FUN! Aqua aerobics, beach volleyball- they do it all. Thanks for such an amazing vacation!

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Thank A TripAdvisor Member
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear guest, Thank you for staying at Secrets Silversands Riviera Cancun. We are really glad our entertainment team gave you such a great time. We hope to host you again soon. Regards.

Reviewed 3 days ago NEWvia mobile

When we arrived at Secrets Silversands, we were greeted with a cheerful and warm welcome from all of the staff. We booked in the preferred area of resort, so we were further welcomed by two amazing people, Sandra and Luis. It's people like Sandra and Luis that make vacations great. I would highly recommend this as a great getaway local!

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Helpful?
Thank Collin N
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear Collin N, Thank you for choosing Secrets Silversands Riviera Cancun as your destination for this vacation. We are really glad to read that our staf greeted you with such a warm welcome. We will share your comments with Sandra and Luis to keep them motivated. Hope to host you again very soon. Regards.

Chicago, Illinois
Reviewed 3 days ago NEWvia mobile

I visited this resort for my friend's wedding, and we received excellent service from Sandra & Luis in the preferred club. The resort is very clean and the food is delightful. It's an overall beautiful resort!!

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Helpful?
Thank lginther
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear lginther, Thank you for your review of Secrets Silversands Riviera Cancun. It was a pleasure to serve you. We are glad you liked our resort overall and we hope you give us the chance to host you again in the future. Best regards.

Reviewed 3 days ago NEWvia mobile

The staff was friendly and accommodating from the moment we walked in. Luis and Sandra were awesome and got us checked in quickly as well as provided us with all the information we could have hoped for. The trip has only just started but based off of the service so far I'm sure it'll be an amazing trip!!!

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Helpful?
Thank Heather B
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear Heather B, Thank you for staying at Secrets Silversands Riviera Cancun. It is a pleasure to serve you. We are glad you are enjoying the resort. Please, do not hesitate in contact us if you need anything. Regards.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more   less 

Additional Information about Secrets Silversands Riviera Cancun

Address: Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: €300 - €1,046 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Silversands Riviera Cancun 4.5*
Number of rooms: 441
Reservation Options:
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Also Known As:
Secrets Silversands Riviera Cancun Hotel Puerto Morelos
Secrets Silversands Riviera Cancun Riviera Maya, Mexico
Hotel Style:
#1 Business Hotel in Puerto Morelos
#1 Family Hotel in Puerto Morelos
#1 Romantic Hotel in Puerto Morelos
#3 Luxury Hotel in Puerto Morelos
#3 On the Beach Hotel in Puerto Morelos
#3 Spa Hotel in Puerto Morelos
#3 Top resorts Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Silversands Riviera Cancun staff and other travellers.
1,045 questions
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4 months ago

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Questions? Get answers from Secrets Silversands Riviera Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We enjoyed the top floors for the view.”
 of 5 bubbles susannK3757AN, 5 Dec 2016 | Read review
“Get in the 3000 or 4000 units”
 of 5 bubbles MikeC979, 5 Dec 2016 | Read review
“Preferred Club Rooms Ocean Front”
 of 5 bubbles paintball, 5 Dec 2016 | Read review
“ocean views are spectacular . there are rooms that do not have ocean views and are quiet ...the rooms are all suites so can't go wrong.”
 of 5 bubbles 860asw, 3 Dec 2016 | Read review
“Preferred club is worth it but still have an awesome stay without it”
 of 5 bubbles robinwJ6892EF, 3 Dec 2016 | Read review
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