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Secrets Silversands Riviera Cancun

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Secrets Silversands Riviera Cancun
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9,938 Reviews from our TripAdvisor Community

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London
Reviewed today NEW

Hotel is advertised as ultimate luxury. Well, it's not! It's a dated 4 star hotel, clean and with very attentive staff but many services are not that amazing. It's in the middle of nowhere and the official pictures look amazing but they don't show reality. Here are details. One section of the hotel is near water treatment facility. It means...

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Helpful?
Thank Jack02
Reviewed yesterday NEW

Husband and I just came back from a 5 nights at this beautiful Secrets Resort, Food at the FRENCH restaurant was AMAZING, as well as ROBERTO our waiter of 2 nights was exceptional. Italian Restaurant was very good, and the morning breakfast was delish!!! Myra, Carlos and ALL the Bartenders were Excellent!!! The only thing we would change is there...

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Helpful?
2Thank Celene P
Peterborough, Ontario
Reviewed yesterday NEW

Beautiful, big room with ocean view but 24 room service no longer brings alcoholic drinks (no more Baileys in coffee). The staff is not as friendly as it used to be and the resort is showing some wear and tear (missing pool tiles, mildew at swim up bar, bad patch job around in-room jacuzzi).

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Helpful?
2Thank leegE920GN
Morgantown, West Virginia
Reviewed yesterday NEW

My husband and I just returned from our second trip to Silversands and it will not be our last! We went there to celebrate a mini-honeymoon (we both had extra vacation days after the wedding and had scheduled a longer trip in a few weeks), so it was a no brainer to come back to this resort. We traveled here...

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Thank Emily R
Astoria, New York
Reviewed yesterday NEWvia mobile

I would love to have stayed longer! The grounds are well kept, beautiful pools and large spacious rooms. Staff is extremely nice and welcoming. The beach is pristine and maintained. All the staff I met were approachable and looking to assist. The entertainment team is really energetic and nice. Emannuel from the entertainment team made my stay really enjoyable and...

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Helpful?
Thank bobbyb1481
Wentzville, Missouri
Reviewed yesterday NEW

My husband and I came to Secrets Silversands for our Honeymoon from 3/21/17-3/26/17. It was an amazing experience. The distance from the airport to the hotel is only about 25 minutes, so you do not have to wait for your vacation to start:) From the time we got to the resort, there was a staff member to help us with...

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1Thank dustinp56
Reviewed 2 days ago NEW

awesome from check in to check out ,, 11th trip to secrets and never a bad experience . Mercedes on the beach , was the best waitress you could ask for , as I travel single , they made me feel very comfortable every evening in the restaurants , will be back soon ,,, cheers

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Helpful?
2Thank Walter B
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear Walter B, Thank you for keep choosing Secrets Silversands Riviera Cancun as your destination. For us is always a pleasure to host you at home. We are happy to read that you enjoy our service specially in the restaurants and that you will be visiting us again soon. Kind regards.

Grimsby, Canada
Reviewed 2 days ago NEW

We have stayed at other Secrets Resorts and find this property should not be in the same league. This resort tends to cater to 30 to 45 year old couples who maybe have never been away without kids and don't care about how they act resulting in other couples experiencing a bad vacation. The Japanese restaurant was so loud from...

Review collected in partnership with this hotel
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Helpful?
1Thank Gene P
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear Gene P, We appreciate the time that you have invested on writing an overview of your stay with us. We regret not meeting your expectations during your recent gateway. Please be certain that we’ve taken your comments really serious and we will ensure that situations like these will not happen in the future. Once again, we thank you for...

Calgary, Canada
Reviewed 2 days ago NEWvia mobile

We are so pleased with Secrets Silversands. It is our first visit - we booked a preferred ocean front swim out; Jennifer assisted with our check in and graciously upgraded our room to a honeymoon oceanfront swim out - it's beautiful, and the view is amazing. We have a patio that faces the ocean on a quiet and private end...

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Helpful?
3Thank Elle M
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear Elle M, Thank you for choosing Secrets Silversands Riviera Cancun as your host during your most recent vacation to Cancun, Mexico. For us was a pleasure to welcome you for first time to our resort. We are happy to read that our staff at Preferred Club helped you to have a great first stay with us and that you...

Sturgis, South Dakota
Reviewed 2 days ago NEW

Visited with a large company retreat....resort is clean, staff is friendly and helpful, drinks are plentiful and resort was fun. The RockShow was awesome...be sure to check it out. Food was good, pools were a little on the chilly side, beach was okay...lots of seaweed and ocean is calm but very rocky...hard to swim in, if this is something you...

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Helpful?
Thank SturgisTraveler
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear SturgisTraveler, Thank you for visit Secrets Silversands Riviera Cancun. For us was a pleasure to host you. We are happy to read that you liked the cleanness of the resort, the friendly service from our staff and the food in our restaurants. We are also glad to know that you liked the rock show. Hope you visit us again...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more   less 

Additional Information about Secrets Silversands Riviera Cancun

Address: Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: €267 - €587 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Silversands Riviera Cancun 4.5*
Number of rooms: 441
Reservation Options:
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Also Known As:
Secrets Silversands Riviera Cancun Hotel Puerto Morelos
Secrets Silversands Riviera Cancun Riviera Maya, Mexico
Hotel Style:
#1 Business Hotel in Puerto Morelos
#1 Romantic Hotel in Puerto Morelos
#1 Family Hotel in Puerto Morelos
#3 Top resorts Hotel in Puerto Morelos
#3 Luxury Hotel in Puerto Morelos
#3 Spa Hotel in Puerto Morelos
#3 On the Beach Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Silversands Riviera Cancun staff and other travellers.
1,212 questions
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Questions? Get answers from Secrets Silversands Riviera Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay extra for VIP service”
 of 5 bubbles Jack02, 29 Mar 2017 | Read review
“ours was 6309 it was a view of one of the pools, we liked it!”
 of 5 bubbles 603celenep, 28 Mar 2017 | Read review
“We are Unliminted Vacation Club Members, We upgraded to Preferred Club Partial Ocean View- but did not receive an upgraded mini bar or snacks in our room. We did call to ask about that, and it was never fixed. ”
 of 5 bubbles dustinp56, 28 Mar 2017 | Read review
“swim outs are awesome”
 of 5 bubbles walterbI248ID, 27 Mar 2017 | Read review
“Ask for room upgrades and specials!”
  • View from room 1410-pool view room with jaccuzzi.
 of 5 bubbles 176summerd, 26 Mar 2017 | Read review
5 of 5