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The bungalow wasn't clean properly. We found blod on the bed couchion, very dirty bathroom's door and cobweb on the walls. Also, glass on the floor and my partner cut his foot.
They just asked "sorry" to us.
It's a 5 stars hotel, they have...More
2 Thank Luciana C
Response from crystalcreekrr, General Manager at Crystal Creek Rainforest RetreatResponded 9 November 2016
Thank you for the feedback. We take customer satisfaction seriously and would be very happy to discuss your stay with you. I would like to say that we have never wanted, sought or received a 5 star rating. We are a 4.5 star rural Eco...More
My husband and I spend a week and found the accommodation setting wonderfully secluded. The meals were tasty and abundant, the girls helpful and friendly (nothing was too much trouble - thanks Shelley and Kathrine!). A wonderful place to wind down. The only 'not so...More
As probably the youngest couple to stay let alone afford this place as a new couple we feel as though we had set our standards waayyyy to high! Accompanied to the front door, complementary bottle of wine, robes, slippers! Really felt like you had your...More
We visited Crystal Creek for 2 nights recently for a weekend of rest and relaxation and it absolutely didn't disappoint. We arrived after dark on Fri night and were promptly whisked away in the buggy with our luggage to our cabin - we stayed in...More
My wife and I took the weekend package. The accommodation was gorgeous, very private and totally relaxing. The food was also excellent and the awaresome DVD library assisted our descent into total bliss. I would thoroughly recommend this place for a couples retreat.
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Free High Speed Internet ( WiFi )
Business Centre with Internet Access
Refrigerator in room
US$330 - US$530 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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New South Wales >
Upper Crystal Creek
Also Known As
Crystal Creek Rainforest Retreat Hotel Upper Crystal Creek
I've heard that the plunge pool in Cedar lodge is always nice and hot, as it doesn't use solar heating. However, people seem to agree that the solar heated pools of the mountain-view lodges are pretty much useless in winter, ect, because they are freezing cold? For a guaranteed 'heated' pool, which lodge? Or is it better value just grabbing a cheaper lodge?
8 June 2015|
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Response from crystalcreekrr | Property representative |
You are right that the Mountain View Lodge pools are solar heated and will not be warm enough in winter. They do have amazing views and big two person marble bath which also has great views. The pool at Cedar Lodge will... More
You are right that the Mountain View Lodge pools are solar heated and will not be warm enough in winter. They do have amazing views and big two person marble bath which also has great views. The pool at Cedar Lodge will be about 28 degrees (please note that it is not an outdoor Jacuzzi). The Glass Terraces are always very popular. We are fairly heavily booked so it will depend on what is available on the dates you would like to visit. \
Please do not hesitate to contact our reception if you have any queries.
Mark van Renen
General Manager Crystal Creek Rainforest Retreat
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"I don't know about the other bungalows, they all seem to be very private, but Satinash was very special"