We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Masai Utama

8 reviews
#10 of 10 Hotels in Masai
Save
Overview
3.0
8 reviews
  • Excellent12%
  • Very good25%
  • Average38%
  • Poor0%
  • Terrible25%
7 Jul 2015
“Last Minute Booking - Regret”
7 May 2014
“Time to improve present hotel conditions”
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Rooms
Restaurant
Suites
Bar/Lounge
3.0 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 6 partner sites to see rooms from US$19.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Masai hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "9eef06735e3a4ea6a6ef096969bc6f8a", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":2691113,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[80036280],"additionalContentIds":[],"pollCount":0,"checkin":{"day":4,"month":3,"year":2018},"checkout":{"day":5,"month":3,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":19,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"9eef06735e3a4ea6a6ef096969bc6f8a","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":25,"lowestMetaPrice":19,"additionalPartner":false,"highestMetaPriceDisplay":25,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":25,"lowestMetaPrice":19,"highestMetaPriceDisplay":25,"hotelName":"Hotel Masai Utama","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjllZWYwNjczNWUzYTRlYTZhNmVmMDk2OTY5YmM2ZjhhIiwiQUlLIjoiYWExMjY4NjY4ZmU3NDFmYzk1N2UyNjY4NjU1YmRlZTcifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "04/03/2018", "checkOut": "05/03/2018", "lowestPrice": "US$19", "hasDates": true, "hacComplete": false, "contentIdMappings": {"80036280":"AgodaIB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (8)Write a Review
Filter reviews
8 results
Traveller rating
1
2
3
0
2
Traveller type
Time of year
LanguageEnglish
1
2
3
0
2
See what travellers are saying:
FilterEnglish
Updating list...
1 - 5 of 8 reviews
Reviewed 8 July 2015

The hotel looks old and worn out. Needs lots of improvement. The room was dusty and dirty. I got skin irritation after staying here. The hotel location is pretty far from the city. Not much necessity available in its surroundings. The price was justified, but...More

1  Thank Jody_Soon7
Reviewed 8 May 2014

Stay 3 nights from 5/5/14 to 8/5/14.This is my first time stay in the hotel.I stay in room 107. First of all, the carpets need to be change.The day curtain look like it has been there since the opening of this hotel. It has not...More

2  Thank peter109simei
Response from MU-GenManager, General Manager at Hotel Masai UtamaResponded 10 May 2014

Dear Sir Thank you for taking the time to give us your views. Positive or negative, your comments are essential to help us improve. We are currently working on action plans to address some of the issues you raised. A further update will be posted...More

Reviewed 7 February 2014 via mobile

First time stay in this hotel. .never plan..The price quite good might be CNY offer discount. ..we stay in family suite. The friendly reception . There is no tissue in the room.The bathrooms quite big, and clean. Need to improved their breakfast for the quest....More

2  Thank Soffylia I
Response from MU-GenManager, General Manager at Hotel Masai UtamaResponded 10 February 2014

Firstly, we would like to thank you for staying with us during your recent visit to Johor Bahru, and we appreciate your valuable feedback. I want to sincerely apologize for the unacceptable meal you were served at breakfast. Providing our guests with high quality, delicious...More

Reviewed 20 October 2013

Welcoming, Accomadating and Friendly Staff !!!! My 3days 2nites stay from13th-15th October was a very Happy Stayed here.We came as early as 10am on the 13th October and was Attended by a friendly Front Office Lady Staff, We have an Early Check In and All...More

2  Thank Fathiah Z
Response from MU-GenManager, General Manager at Hotel Masai UtamaResponded 23 October 2013

Dear Ms Fathiah, Thank you very much for your nice review and for sharing your experience with us. It was a pleasure for us having you as our guest. We are delighted that you enjoyed your stay with us and that you appreciated our location...More

Reviewed 12 June 2013

The cafe had an excellent ambience. Breakfast was complimentary and the lunch was nice. It seemed flawless. Hung out at night with friends. Draught beer was fresh and crisp. Reasonably priced too. The bartender was great and he paid attention to his customers. Met a...More

Thank dhivakl
View more reviews
PreviousNext
12
About
Amenities
Top amenities
Restaurant
Bar/Lounge
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Dry Cleaning
Laundry Service
Concierge
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$19 - US$30 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Smoking rooms available, Non-Smoking Rooms, Family Rooms
Details
Price range
US$19 - US$30 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Smoking rooms available, Non-Smoking Rooms, Family Rooms
Questions & Answers
Get quick answers from Hotel Masai Utama staff and past guests.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Submit
Room Tips
"The front room would be a better choice, the ones at the back is noisy as its facing a hostel."
Read review
"for the best room ask the receptionist of this hotel."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing