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Hotel Masai Utama

  • Excellent13%
  • Very good25%
  • Average37%
  • Poor0%
  • Terrible25%
  • 7 Jul 2015
    “Last Minute Booking - Regret”
  • 7 May 2014
    “Time to improve present hotel conditions”
103-105 Jalan Masai Taman Masai Utama, Masai 81750 Malaysia See on map
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
3 Star accommodation
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28 Oct29 Oct
1 room, 2 adults, 0 children
Standard Room
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Reviews (8)
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1 - 5 of 8 reviews
Reviewed 8 July 2015

The hotel looks old and worn out. Needs lots of improvement. The room was dusty and dirty. I got skin irritation after staying here. The hotel location is pretty far from the city. Not much necessity available in its surroundings. The price was justified, but...More

1  Thank Jody_Soon7
Reviewed 8 May 2014

Stay 3 nights from 5/5/14 to 8/5/14.This is my first time stay in the hotel.I stay in room 107. First of all, the carpets need to be change.The day curtain look like it has been there since the opening of this hotel. It has not...More

2  Thank peter109simei
Response from MU-GenManager, General Manager at Hotel Masai UtamaResponded 10 May 2014

Dear Sir Thank you for taking the time to give us your views. Positive or negative, your comments are essential to help us improve. We are currently working on action plans to address some of the issues you raised. A further update will be posted...More

Reviewed 7 February 2014 via mobile

First time stay in this hotel. .never plan..The price quite good might be CNY offer discount. ..we stay in family suite. The friendly reception . There is no tissue in the room.The bathrooms quite big, and clean. Need to improved their breakfast for the quest....More

2  Thank Soffylia I
Response from MU-GenManager, General Manager at Hotel Masai UtamaResponded 10 February 2014

Firstly, we would like to thank you for staying with us during your recent visit to Johor Bahru, and we appreciate your valuable feedback. I want to sincerely apologize for the unacceptable meal you were served at breakfast. Providing our guests with high quality, delicious...More

Reviewed 20 October 2013

Welcoming, Accomadating and Friendly Staff !!!! My 3days 2nites stay from13th-15th October was a very Happy Stayed here.We came as early as 10am on the 13th October and was Attended by a friendly Front Office Lady Staff, We have an Early Check In and All...More

2  Thank Fathiah Z
Response from MU-GenManager, General Manager at Hotel Masai UtamaResponded 23 October 2013

Dear Ms Fathiah, Thank you very much for your nice review and for sharing your experience with us. It was a pleasure for us having you as our guest. We are delighted that you enjoyed your stay with us and that you appreciated our location...More

Reviewed 12 June 2013

The cafe had an excellent ambience. Breakfast was complimentary and the lunch was nice. It seemed flawless. Hung out at night with friends. Draught beer was fresh and crisp. Reasonably priced too. The bartender was great and he paid attention to his customers. Met a...More

Thank dhivakl
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Hotel Masai Utama is strategically located along the Pasir Gudang Highway with close proximity to Pasir Gudang Industrial area. The hotel offers 94 comfortable air-conditioned rooms with coffee & tea More making facilities, television, hot & cold shower, free wi-fi access, free ample outdoor parking, security guard, CCTV, daily housekeeping. A restaurant, pub and a reflexology centre is available within the vicinity. Affordable rates for Long-Term Stays for business travelers are also available. Less
Hotel class
Hotel Amenities
Free Parking
Free High Speed Internet (WiFi)
Air Conditioning
Dry Cleaning
Laundry Service
Non-Smoking Hotel
Room Service
Breakfast included
Fitness Centre with Gym / Workout Room
Room types
Suites, Smoking rooms available, Non-Smoking Rooms, Family Rooms
Hotel class
Room types
Suites, Smoking rooms available, Non-Smoking Rooms, Family Rooms
Number of rooms
Price range
US$19 - US$34 (Based on Average Rates for a Standard Room)
Malaysia > Johor > Johor Bahru District > Masai
Hotel class
Room types
Suites, Smoking rooms available, Non-Smoking Rooms, Family Rooms
Number of rooms
Price range
US$19 - US$34 (Based on Average Rates for a Standard Room)
Malaysia > Johor > Johor Bahru District > Masai
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Questions & Answers
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Room Tips
"The front room would be a better choice, the ones at the back is noisy as its facing a hostel."
7 Jul 2015
Read review
"for the best room ask the receptionist of this hotel."
22 Mar 2013
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