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Welcome to Gelios Hotel, your Zelenogorsk “home away from home.” Gelios Hotel aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
Close to some of Zelenogorsk's most popular landmarks, such as Lutheran Church of the Transfiguration (1.5 mi) and Monument Reconciliation (1.5 mi), Gelios Hotel is a great destination for tourists.
The resort offers 24 hour front desk, room service, and a gift shop, to make your visit even more pleasant. The property also features a hot tub and an on-site restaurant. Guests arriving by vehicle have access to free parking.
While you’re here, be sure to check out some of the Italian restaurants, including Pizza-More and Trattoria, all of which are a short distance from Gelios Hotel.
Zelenogorsk is also known for some great monuments and statues, including Monument to the Actor Georgiy Vitsin, Sculpture-Bench Taksa, and Monument to Raymonde Dien, which are not too far from Gelios Hotel.
Gelios Hotel puts the best of Zelenogorsk at your fingertips, making your stay both relaxing and enjoyable.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, Russian
Location
Primorskoye Hwy., 593B, Zelenogorsk, St. Petersburg 197720 Russia
Name/address in local language
Gelios Hotel
261 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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This poorly renovated Soviet-style hotel is characterized by 1) low quality restaurant food 2) nice looking but roguish personnel. The manager Olga Romanova was deceiving me during two months following my short stay at the hotel. Every time I called her she promised emphatically but finally she never arrived to assist in providing me with an elementary certificate.
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Date of stay: July 2012
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This place in the past definitely was a soviet vacation house. If you looking for 1st (or 2nd) class hotel this one is not for you. Normal (not so good as expect) food, ordinal numers where are bad and kettel with TV just for sleeping. I was there only because of fresh air and use this room only for sleep. If you too, It's OK.
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Date of stay: September 2012
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Trip type: Travelled as a couple
Room Tip:In the upper foors music and noise from restaurant from the roof is very good listening. Also...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We went in March for spring break with our teenage daughter for 3 nights. Deluxe room with infrared sauna, located on the 10th floor. I ordered a welcome compliment to the room to make checking in more pleasant. Check-in is exactly at 17.00, when issuing keys it is specified that the room keys will be active at 17.00. For such a building there is a very small number of elevators, 10 floors, 3 elevators, 2 of which can accommodate no more than 4 people, and if people have a suitcase, then even less. When checking in, breakfast, lunch or dinner, you can wait forever for the elevator. But running from the 10th floor to the 1st floor and vice versa is just so-so fun. We liked the room. View of the bay, 2 balconies, bed, sofa, table, TV, kitchenette. The closet is very strange; nothing fits in it. The room was cold, but there was a heater, without which it would have been very sad. Very strange shower. There is a huge watering can in the ceiling measuring approximately 40 by 40, and it all pours; if there is a temperature change, you cannot jump far, since in the shower room the entire space falls under a waterfall. For those who like to sing in the shower, great news - the acoustics are like in a concert hall. But washing your hair is unrealistic. My daughter and I have long hair, it was a real nightmare. The food at the hotel is delicious, just like in Soviet childhood. We had breakfast and dinner, everything was varied, delicious pastries, there were several coffee machines, there were always fruits, vegetables, cereals, soup. There are no questions about nutrition. There is no animation. At all. The animators are not able to light up, the atmosphere of a kindergarten with a strict teacher. And targeting children. Let teenagers entertain themselves. The territory is large, but everywhere there is uncleared snow, ice and puddles. Don't go for a walk. We went for a walk to the Northern Riviera sanatorium, opposite Helios, across the road. And there is access to the bay. We also went to the swimming pool in the Northern Riviera; you need to make an appointment by phone. And Helios gives a discount coupon for this pool. It’s a pity that they only found out about this when they had already arrived at the pool. At the Helios reception they didn’t tell us about this. In general, I got the impression that the employees are not interested in work, everyone has sad faces, they need to find out everything themselves, and they cannot answer a single question. There is air hockey in the lobby, you can pay by card, but you need to take the equipment for the game to the reception, where there is always a line. There is a machine with snacks and water. Payment only in cash. On the last day the machine stopped accepting cash; on the day of departure this was not fixed. Strange customer care. A welcome compliment means the cheapest champagne, the cheapest sweets and fruits that are on the buffet. If we compare the hotel with a Turkish or Tunisian 3*, then it will be -3*. There is no service, no one cares about the guests. The food and the view of the bay save the situation.
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Date of stay: March 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It was a wonderful holiday:) Gelios SPA Hotel is very close to the Gulf of Finland. You just need to cross the lovely and green territory of "Northern Rivera Sanatorium" :) Unfortuntely, we didn't cath the swimmin weather, it was very windy all days... but we didn't get upset. Gelios Hotel has a hige variety of entertainment activities both for kids and for adults. We loved the huge swing and had fun in rope park. There are four level of difficulty in it :) from toddler's up to extreme, wowow The creative workshop was amazing, every day it was something new to do. Thanks to animator Sasha for a great time Mini Zoo was also interesting, specially because we could feed some animals. My daughter was just thrilled when a tiny racoon's fingers took food from her palm :))) Of course, we tried all SPA ;) fish spa and massage are the best We want to come back here again :)))
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Date of stay: August 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IF THE HOTEL HAS NOT REFUNDED YOUR ACCOMMODATION, EMAIL ME (guffabkru), I WILL TELL YOU HOW YOU CAN REFUND IT. Hotel management violates Russian laws. The guest, notwithstanding the terms and conditions of the hotel stipulated on the website, has the right under the law of the Russian Federation to demand a refund if he left earlier or did not arrive at all. The main thing is to warn by e-mail, inform before the arrival time or (if you check out earlier by 24 hours or more), then before the official departure time. THE HOTEL DOES NOT HAVE THE RIGHT TO WITHHOLD YOUR MONEY WITHOUT PROVIDING THE SERVICE. This hotel refused me a refund, we're going to court! Dear Sales Executive, My ticket was cancelled on June 9th! I never received a single official response! Your footnotes to the law are ridiculous and unsuitable in this situation, the lawsuit has been sent to you and the court. That's where you talk about your "expenses" you didn't have! And your offer agreement is contrary to art.
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Date of stay: June 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Helios Hotel is not the best place to spend your time and money. We booked a room for 11 thousand for 24 hours. For this money we were given a cramped room without air conditioning(in the heat of 30+). Broken clogged sink, shower cubicle has unwashed dirty tiles. There is also a mini fridge that rumbled all night and prevented sleeping. It all looks more like a hostel than a hotel with stars..We left the next day.On the plus side - location in the pinewood.Everything else only the minuses.Very expensive spa - procedures, quality we didn't check, already lost confidence in the announced three stars, and everything else.Management is clearly not interested in improving the quality of guests' holidays.Profits and has no intention of changing the split sink.And somehow everywhere!!! smells of toilet.The smell is extremely unpleasant.One more thing.There even saved on lifts.On a ten-storey hotel three small elevators, of which two are very small for two people. You wait a long time for elevators, and when you do, it's not your destiny to squeeze in.
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Date of stay: June 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We did the program "Spa Chocolate for Two" in the SPA complex of the Hotel Helios. We wanted to have fun and relaxation, and we got a spoiled mood and wasted money. The procedure "Cedar barrel" could not be carried out until the end, because insects ran on the barrel. The scrubbing was done poorly (the raw areas of the body were only finished when I pointed them out to her). There was only one shower, and the one with the clog, so the scrub and mask had to be washed off in turn, taking a very long time, although the point of the program is that it is done in parallel by two in the same room and should end for both at the same time. The masters, on their own initiative, without consulting us, changed the order of procedures in the program (first the wrap was done and then the massage, although as prescribed in the program, for the best effect the wrap is always done after the massage). One of the masseuses, seeing that there were time delays, on her own initiative reduced the massage time from 60 to 35 minutes.
We had planned to finish our SPA visit an hour before the room was vacated so that we would have time to calmly assemble, but because of all the problems described, the total time of the program increased from 2 a.m. to 3 1/2 a.m., and instead of relaxing in the break room after the program and taking our time, we had to run between the SPA and the reception, ask for an extension, and then pack in a hurry.
I wrote a request for a refund, substantiating my claims. The money was returned, but a representative of the hotel spoke in a ham-fisted manner, tried to return less money than I asked for, and offered no apology for the unprofessional and poorly done procedures.
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Date of stay: June 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We’ve vacationed before as a traveling group and were satisfied. When choosing options, we chose this hotel, since last time there were no problems. But this time... When booking, they indicated that two separate beds were required and asked for a view of the Gulf of Finland. Thank you for giving us a room with Finnish language support, but the beds were pushed together. But my assessment is not connected only with this, the biggest disadvantage is the reception staff, they do not have any information at all. You ask a question, they can’t answer anything about the functions of the hotel or the spa, I understand that there may be other employees for these questions, but there must be some kind of base. The rooms have a hairdryer that works in less than a minute. We called the reception to clarify whether it was possible to provide an additional hairdryer, to which the employee said that you have a maid on the floor with whom you can clarify this information, that is, the employee suggests that I run through the rooms and tell the employee who is busy. In response, the employee wrote down the number and said that she would clarify the information and contact us. And what do you think? The employee never called! The website states that you can use the free gym for residents, when we arrive, the gym is being renovated, Cool! On the website it was possible to inform that one of the points when choosing a place to relax was a gym, it was possible to at least offer some alternative. We attended spa treatments, visited for half a week and bam on Thursday, it turns out there is a day with a discount on visiting, such a small thing, but how should visitors find out about this, well, at least they would have given out a flyer upon arrival or the girl at the reception can’t see how long they have arrived people, well, please re-interpret it. There are no questions about the nutrition, the food is very tasty and healthy. Really well done. Another plus is that you can use the “self-service laundry” and on the 9th floor there is a very good employee (a maid with a short haircut), they met her the day before departure, answers all questions, tells about the hotel, and never refused any problems and you know, if the reception staff had swapped places with her, there would have been no questions at all. It is clear that the employee loves the hotel and his job. I’m just wondering how they select employees at the reception; they should just sit there, issue cards for the numbers and answer calls. Oh yes, calling them is also a problem. So again, the question is what employees do, shouldn’t an employee know the database about the place where he works.
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Date of stay: February 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed in a cottage for 6 people. Please note that 1 cottage is divided into 2 halves, and with neighbors, depending on your luck. Both on the one hand and on the other. There were children with ours, and with the opposite, they celebrated a holiday and smoked in the house. Disadvantages of the cottage: 1. Cold floor on the 1st floor 2. Non-working sauna (in the photo, used as a storage room) 3. Not all switches work in the house 4. On the 2nd floor there are blind windows, only two small windows (very stuffy) 5. The attic is not intended for sleeping (the stairs are too steep and the mattresses are old) 6. Sewer smells Among the inconveniences: 1. There are no markings on the road leading to the cottages 2. 15-20 min walk to the hotel in winter
From the service at the SPA complex: 1. Non-customer-oriented administrator (but here the question is more for the management, why save on staff with such a flow of vacationers, when people can’t even go to lunch with a 12-hour working day) 2. When booking a hotel/cottage, I recommend booking procedures immediately, as the probability of getting one is close to 0, especially on the day of arrival 3. Equipment should be promptly serviced or, at least, honestly, not selling procedures for broken devices (as happened with the Floating procedure, at a cost of 2,200 rubles, in our case)
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip:При бронировании номера в отеле/коттеджа сразу бронируйте Спа-процедуры.
Стол в ресторане "Я и...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Respect to the hotel chef! Never have we eaten so varied and delicious in inexpensive hotels. Every day there is something new, a beautifully presented dish. Everything else is good. Quiet, calm, clean. Very good. The staff are attentive. The bath complex is cozy and clean, thanks to all the staff
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Date of stay: January 2024
Value
Location
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
St. Petersburg, Russia97 contributions71 helpful votes
добрый день! были в августе, семейный люкс 2х комнатный, уже не помним номер, 8 этаж, от лифта налево по коридору, второй или третий номер после комнаты горничной, с левой стороны (вид на гараж).
St. Petersburg, Russia401 contributions68 helpful votes
"In the upper foors music and noise from restaurant from the roof is very good listening. Also soundproofing in apartments is rather bad, so if you want to have a good sleep ask is there near by and moms with children because there are a lot of them could be"
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