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Traveller (1934)
Pool & Beach (471)
Room & Suite (400)
About
Location
Cleanliness
Service
Value
Caracol Hotel, with 150 mini suites is right in front of a of white sand beach and Cuba's largest Coral reef located in Santa Lucía. This all inclusive hotel is unique because of its Caribbean environment provided by a varied entertainment program for adults and children, personalised attentions from an experienced and friendly staff that will make you feel like home.
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Property amenities
Pool
Restaurant
Free Parking
Wheelchair Access
Breakfast included
Fitness Centre with Gym / Workout Room
Children Activities (Kid / Family Friendly)
Bar/Lounge
Airport Transportation
Paid Internet
Tennis Court
Multilingual Staff
Babysitting
Outdoor pool
Breakfast Available
Non-Smoking Hotel
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Good to know
HOTEL STYLE
Safe
Great View
HOTEL CLASS
Location
Full view
Getting there
Ign Agramonte Intl Airport85 km
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Nearby attractions
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Reviews & more
987Reviews
2,314Photos
98Q+A
100Room tips
Traveller rating
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  • 57
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Show reviews that mention
My recent two week vacation at Caracol was by far the best of approximately thirty previous vacations to Cuba because of the following:

1. Jennifer Rodríguez, Customer Service/Bookings Hotel Bravo Caracol, very quickly and professionally looked after our kite boarding groups re
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I had a vacation in this beautiful resort for two weeks starting on 22 November. Welcome faces really good food lots of drinks beautiful weather. New manager she knows what she is doing. 100% positive energy.keep it up. Hope to see you soon. Thanks to everyone to make my vacation
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Hotel rooms very clean. Hotel staff very friendly. Got a warm welcome. Manager very personable. Compound very well kept and safe. Front desk people went out of there way to make you feel at home. Food was good. Will come back again.
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Response from VBCaracol, General Manager at Bravo Caracol
Responded 1 week ago
Dear client, On the name of Caracol staff and management we thank you for your nice review. It is our pleasure to know you enjoyed your vacation and will come back. We wait for your next visit Kind regards Nivia Rodríguez
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Stayed at bravo caracol . Very clean resort . Staff very friendly. Food was good . The manager greeted all the guests and made them feel at home worth the stay. Animation staff great. Would advise to visit often.
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Response from VBCaracol, General Manager at Bravo Caracol
Responded 1 week ago
Dear customer, Its a pleasure for us to read your review, thank you for your kind words toward our staff. We wait for you in your home away from home Best regards Nivia Rodríguez General Manager
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Nice clean and staff very friendly
Food excellent recomend highly
Will visit again
Alina and naomi reception very helpful
Manager the best
Food is very good Rooms and whole resort so clean
The animation staff is also very friendly
This resort should be a four or fo
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Response from VBCaracol, General Manager at Bravo Caracol
Responded 1 week ago
Dear Alnair ebrahim, Thank you for your accurate review!!! It is a pleasure for us to know that our guests are happy and that is our best reward. As usual we hope to see you again in Caracol. Best regards Nivia Rodríguez General Manager
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Previous
Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorBravo Caracol
The Two Bedroom Suite at the Bravo Caracol Hotel
Professional photo exclusively commissioned by TripAdvisorBravo Caracol
The Suite with Sea View at the Bravo Caracol Hotel
Professional photo exclusively commissioned by TripAdvisorBravo Caracol
The Family Suite with Connecting Rooms at the Bravo Caracol Hotel
View from our room
Our beds
Previous
I would like info on the dine around program.
Hello! I would like to know if the Italians, and in specially the big guy with his blonde wife and dog(working at the water sport centre at Hotel Caracol), are gone from Caracol. They were rude last year when my sister and his husband visited, and I would only go to Hotel Caracol if they are not there. Everybody else was really nice according to my sister, so I hope I can visit Caracol this winter. Thanks in advance
they moved my best guy over to brisas last year. I was there in june and didn't bother with the crew with the exception of luis whom I've known for years. carol e.
1 vote
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How has this property recovered since the hurricane last Fall----are there many mature palm trees left standing/are there buildings still under repair etc.
Hi, jus as our valued customers explain, Caracol is in perfect conditions and yes we have mature coconut trees in our gardens
1 vote
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is caracol shut to Italy as well as Canada?had question re: Italian arriving march 31st. thoroughly fed up with caracol at this point. no bravo for me!!!
They have changed their affiliations. Now Sunwing and Air Transat. And I have noticed the drastic increase in price from those two compared to Holasun.
1 vote
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Need an email address to get customer service. I am not even sure where to look. Can anyone help?? I tried the one suggested here but it ended coming back undelivered.
My buddy that used to work there may be able to help. He now lives 2 doors down from me , I can ask if you like but I won't post the answer for the public, just for you ok
1 vote
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Previous
"Almost all rooms have spacious bedroom, small living room, balcony or garden."
"Ask for a room near the beach. If you like ocean view, ask for 2nd floor room (only has two floors)"
"basicly the room are all suites and they are situated that you have various views"
"We had room 514 second floor seaview but the entire building block was great."
"Best rooms"
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PRICE RANGE
US$75 - US$119 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
club amigo caracol hotel playa santa luciahotel amigo caracolcountry inn camaguey
FORMERLY KNOWN AS
Club Amigo Caracol
LOCATION
CaribbeanCubaCamaguey ProvincePlaya Santa Lucia
NUMBER OF ROOMS
150
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