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Metropole Hotel Phuket

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Metropole Hotel Phuket
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160 Reviews from our TripAdvisor Community

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Showing 110: English reviews
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Thailand
Reviewed 29 January 2017

Though I agree with some earlier comments that the hotel is in need of upgrading, I was very pleased with the friendly services and location in the heart of Phuket Town. The property is very suitable for wedding and meeting events and I can highly recommend this. Will be back again soon but can't wait to see the improvements after...

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Helpful?
Thank RAH138
Rewatta, ผู้จัดการทั่วไป at Metropole Hotel Phuket, responded to this review

Dear Valued Guest, Thank you very much for your recent stay and your kind value feedback regarding our hotel. It's through valuable comments like you very own that we can continue to improve our hotel to match the demands of our discerning and loyal clientele. We're looking forward to be able to welcome you back again for your next trip...

Reviewed 7 January 2017 via mobile

China Eastern Airline put us up at this hotel for a night when our flight was canceled. It's very old and dingy and needs to be updated. The sheets and beds were clean but the bathroom was not up to par. The breakfast and lunch buffet was not edible, even after spending 2 weeks eating street food in Thailand

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Helpful?
Thank Kimberly M
Rewatta, ผู้จัดการทั่วไป at Metropole Hotel Phuket, responded to this review

Dear Valued Guest, Thank you very much for your recent stay and your kind value feedback regarding our hotel. It's through valuable comments like you very own that we can continue to improve our hotel to match the demands of our discerning and loyal clientele. We're looking forward to be able to welcome you back again for your next trip...

Manchester, United Kingdom
Reviewed 4 January 2017 via mobile

Well what can I say???? It was probably nice in the 70's 80's.. the hotel is in real bad state of repair especially on the 5th floor I think on the walk to the pool, the smell of damp and serious amounts of damage on the ceiling and walls, I would avoid like the plague...

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Helpful?
Thank DazDoof
Rewatta, ผู้จัดการทั่วไป at Metropole Hotel Phuket, responded to this review

Dear Valued Guest, Thank you very much for taking time to provide your feedback regarding our hotel. It's through valuable comments like your very own that we can continue to improve our hotel to match the demands of our discerning and loyal clientele. We do hope to have the opportunity to welcoming you back after all has been done. Yours...

Reviewed 30 December 2016 via mobile

I imagine that 13years ago, when the photographs were taken (from which I imagine influences people's decision to stay here) that it was probably a nice place to stay, but unfortunately it is rapidly falling into disrepair and imagine it will never shine again. I'm travelling around Asia and as spending Christmas in Phuket, I invited my father out to...

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Helpful?
Thank Kyle F
Rewatta, ผู้จัดการทั่วไป at Metropole Hotel Phuket, responded to this review

Dear Valued Guest, Thank you very much for your recent stay and your kind value feedback regarding our hotel. It's through valuable comments like you very own that we can continue to improve our hotel to match the demands of our discerning and loyal clientele. We're looking forward to be able to welcome you back again for your next trip......

Bitola, Republic of Macedonia
Reviewed 14 October 2016 via mobile

Look impressive, while booking I was impressed from the photos, but once I entered I was disappointed, this hotel is maybe oldest in Phuket city center, outdated, dirty, smelly, need renovation and maintaining

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Helpful?
1Thank aleksbt
Rewatta, ผู้จัดการทั่วไป at Metropole Hotel Phuket, responded to this review

Dear Valued Guest, Thank you very much for your recent stay and your kind value feedback regarding our hotel. It's through valuable comments like you very own that we can continue to improve our hotel to match the demands of our discerning and loyal clientele. We're looking forward to be able to welcome you back again for your next trip...

Bangkok
Reviewed 5 September 2016

Old and dirty, full of Chinese tour groups Bathroom was filthy, everywhere dirt, paint falling off the wall, door losing the wooden panels... carpet disgusting We changed rooms and were shown to a "good" room which was equally bad. So we left and went to On On hotel which was cozy and we were so happy we did move

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Helpful?
2Thank CBKK
Rewatta, General Manager at Metropole Hotel Phuket, responded to this review

Dear Valued Guest, Thank you very much for your recent stay and your kind value feedback regarding our hotel. It's through valuable comments like you very own that we can continue to improve our hotel to match the demands of our discerning and loyal clientele. We're looking forward to be able to welcome you back again for your next trip......

Brooklyn, New York
Reviewed 23 June 2016

This was the first hotel I stayed in Phuket 16 years ago, and I keep coming back every year. part of the reason, is that the staff are attentive and dependable. the other part is that its ultra convenient, you can walk to every part of Phuket town from Metropole. the rooms are simple, but decent size. the breakfast buffet...

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Helpful?
Thank Brett L
Rewatta, General Manager at Metropole Hotel Phuket, responded to this review

Dear Guest, Thank you very much for taking time to provide your feedback regarding our hotel. we are gald to hear that you had a comfortable stay with us and appreciate our brekafast and staff services. Of course, we will pass your compliments to our staff according to your kind comment. We are look forward to welcoming yuo to our...

Reviewed 1 June 2016 via mobile

This is a unique hotel as I haven't seen dirtier one. Aeroflot has put us here for a day because of flight delay, we wouldn't sleep here even if the delay would last longer, we would go elsewhere and pay for it ourselves. Hotel stinks really badly and is totally empty, it is a ghost tower of Phuket. How come...

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Helpful?
1Thank Jakub G
Rewatta, General Manager at Metropole Hotel Phuket, responded to this review

Dear Valued Guest, Thank you very much for your recent stay and your kind value feedback regarding our hotel. It's through valuable comments like you very own that we can continue to improve our hotel to match the demands of our discerning and loyal clientele. We're looking forward to be able to welcome you back again for your next trip...

Brisbane, Australia
Reviewed 8 April 2016 via mobile

PLEASE! Don't stay here, move on to another hotel. We recently checked in to this hotel (never actually stayed here) before our flight back home. Check in was great with no issues, heading to our room we noticed the outdated decor, poorly kept hallways then shown to the room (10th floor)Holy crap! We looked around to notice a filthy bathroom...

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Helpful?
Thank Stusags
Rewatta, General Manager at Metropole Hotel Phuket, responded to this review

Dear Valued Guest, Thank you very much for taking time to provide your feedback regarding our hotel. Your kind evaluation and comment are helpful for us to recognize our area of service that we need to improve to better serve all our guests. On behalf of the hotel's team, we would like to say apologize for your inconvenience caused and...

Reviewed 3 April 2016 via mobile

Stayed one night hotel is in desperate need of renovation it looks sad and tired.The breakfast was not much catering to more Asian than European ,even the dinning room is in need of a face lift.It's location is good close to every thing sights etc.....shame that it has been neglected.staff are friendly.look elsewhere

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Helpful?
Thank RodneyGilchrist
Rewatta, General Manager at Metropole Hotel Phuket, responded to this review

Dear Valued Guest, Thank you very much for taking time to provide your feedback regarding our hotel. we do apologize for your kind inconvenicence caused, we properly plan to renovate our hotel soon. We are look forward to being at your service again in the not too distant future, thank you in advance. Yours faithfully, Rewatta Temna General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Food & drink at the hotel
Metropole Cafe
Metropole Cafe
Cuisines: European, Thai
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Metropole Phuket is a deluxe hotel where you will find yourself in sophisticated surroundings. Experience a timeless combination of island-style warmth and uncompromising hospitality that represents the goal of The MEtropole Hotel, Phuket. Most cordial welcome you all. ... more   less 

Additional Information about Metropole Hotel Phuket

Address: 1 Soi Surin, Montri Road, Talat Yai, Phuket Town, Phuket 83000, Thailand
Region: Thailand > Phuket > Phuket Town > Talat Yai
Price Range: €26 - €41 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Metropole Hotel Phuket 3.5*
Number of rooms: 248
Reservation Options:
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Also Known As:
Metropole Hotel Phuket Town
Metropole Phuket Town
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Questions & Answers

Here's what travellers have asked, with answers from Metropole Hotel Phuket staff and other travellers.
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Questions? Get answers from Metropole Hotel Phuket staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“deluxe room is the best value”
 of 5 bubbles brettl844, 23 Jun 2016 | Read review
“really not worth if it's over 1,200 THB per night.”
 of 5 bubbles Bukku, 25 Feb 2016 | Read review
“Negotiate to upgrade to a suite for the same cost - they have plenty - its NOT a busy hotel”
 of 5 bubbles 911dg, 14 Jan 2016 | Read review
“Maybe stay on the ground floor”
 of 5 bubbles Noahn60, 2 Dec 2015 | Read review
“Would not recommend”
 of 5 bubbles 930carol, 25 Oct 2015 | Read review
5 of 5