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During my recent family vacation, though I stayed at the next door Ibis Styles, I had the great hornor to be met by the General Manager Mr Cedric who is incharge of both Ibis Styles and Novotel in Phuket town (both hotels are next to...More
We stayed in a Junior Suite for 2 nights, a fresh, modern well equipped room, with balcony at the Front-shadow-side - you need no sun in this tropic climate!
Check-in was correct, nice friendly staff; breakfast very good , also the seafood-BBQ-buffet with plenty of...More
Response from CommunicationsTeam, General Manager at Novotel Phuket PhokeethraResponded 26 December 2017
I would like to thank you for choosing Novotel Phuket Phokeethra as your accommodation choice during your recent stay in Phuket City, especial during your anniversary.
I was very pleased to read that you appreciated the friendliness and assistance of our staff and...More
The hotel is located towards the South of Phuket city centre, some 20 minutes walk from Old city. I liked the location since behind the hotel there was some authentic Asia: lively food market and street food available.
Staff was friendly willing to help whenever...More
Response from CommunicationsTeam, ผู้จัดการทั่วไป at Novotel Phuket PhokeethraResponded 18 January 2018
Please accept my sincere apologies for your unfortunate experience at NovotelPhuket Phokeethra.
It is through feedback such as yours that we are able to improve the quality of our products and services to better meet the needs of our guests.
For TV in...More
Although great looking hotel was disappointed with the service we received.
Although we checked in online as advised by email reception staff spoke very little English and kept speaking to us in Thai
Rooms are lovely spacious just shame showers were cold both mornings of...More
Thank Kelly B
Response from CommunicationsTeam, General Manager at Novotel Phuket PhokeethraResponded 2 January 2018
Dear Kelly B,
Thank you for taking the time out to inform us of the difficulties you have encountered during your recent stay with us and please accept my sincere apologies for the unacceptable service provided to you in our hotel.
We are most concerned...More
Taxi fare from airport to hotel was THB650. We arrived 4am in the morning, was told we were too early to check in. But can check in if we pay walk-in rate approx AUD140. That was not quite what we want pay, to me it...More
1 Thank pomoco
Response from CommunicationsTeam, General Manager at Novotel Phuket PhokeethraResponded 17 December 2017
I would like to thank you for choosing Novotel Phuket Phokeethra as your accommodation choice during your recent stay in Phuket City.
I was very pleased to read that you appreciated the assistance of our staff and enjoyed your visit in our hotel....More