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Plaza de las Palmeras 2, 35106, Maspalomas, Gran Canaria Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
17 people are viewing this hotel
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US$316
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Free cancellation until 14/10/21
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Free cancellation until 14/10/21
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US$312
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Traveller (535)
Pool & Beach (102)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 07/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Oasis
Updated 07/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 221 hotels in Maspalomas
Location
Cleanliness
Service
Value
Travellers' Choice
The completely refurbished in summer 2018, Half Board Hotel Riu Palace Oasis opens all year round and lies directly on playa de Maspalomas, has a private beach access, is surrounded by 65.000 sq.m. of gardens. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Gran Canaria Airport LPA (37 km) and Playa del Ingles (5 km) and invites you to explore the area. The hotel has 415 modern rooms with free Wi-Fi and offers many amenities (Swim-up double room). Relax in our spa, or get in shape in the gym. 3 outdoor pools, 1 children's pool and steam & whirlpool. For the youngest guests there is the RiuLand Kids Club (ages 4-7 & 8-12 years), day & evening entertainment for adults. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Krystal Fusion & Spanish restaurants, 3 bars.
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Property amenities
Paid private parking nearby
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Baggage storage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Languages Spoken
English, French, Spanish, German
610Reviews199Q+A32Room tips
Traveller rating
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Popular mentions
James wrote a review Yesterday
1 contribution
Had a wonderful stay at the hotel, everything was 5 star and felt very safe. The staff throughout the whole hotel went out of their way to make sure we had an excellent safe holiday. The only downside was the view from our terrace which looked directly into a brick wall, which was a disappointment.
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Review collected in partnership with riu.com
Date of stay: September 2021
Value
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Steven E wrote a review 19 Sep
1 contribution1 helpful vote
When we head to Gran Canary we usually stay at the Riu Palace Maspalomas but due to COVID and having to change dates the usual hotel was not available an option was given to move to Riu Palace Oasis which we did with reservation but… What a pleasant surprise the Hotel and team were exceptional. Service amazing !!! Well done team Oasis for making our stay enjoyable and relaxing. We know where we will be booking for next year Thank you Forgot to mention all very COVID safe well informed and marked out
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Date of stay: September 2021
Location
Cleanliness
Service
Room Tip: Sea view rooms are of restricted view. Some rooms have a mini pool outside. Standard room won’t...
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1 Helpful vote
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AWB915 wrote a review 12 Sep
Stockport, United Kingdom48 contributions36 helpful votes
First stay since refurbishment 2018. Our 4th stay. Rooms and hotel decor just beautiful. Rooms are big and showers only. Air Con just perfect. Food area very un hurried and very COVID safe. Temp taken on arrival and hands sanitized. Garden pool area amongst the palms very relaxing. No complaints at all , come and enjoy this place!! The beach and waves just fantastic too!! Thanks RIU. Xxx
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Date of stay: September 2021Trip type: Travelled as a couple
1 Helpful vote
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Callum G wrote a review 10 Sep
1 contribution2 helpful votes
Upon checking into the hotel we were told that the Buffet food was included in our stay. Having tried to clear the room tab on day 2 we found €144 had been charged for the buffet. I had explained that we were told there was no fee, the manager then said I was lying and his staff wouldn’t have said that. Having presented him with a slip showing who checked us in, the lady said it wasn’t her and someone had used her system log in. I feel highly discriminated, being in my early 20s I felt that the manager was in disbelief that we were staying in a 5* resort. He was less than helpful and insisted we pay the full amount. Having tried to check out I early was also told they were unable to refund the rest of the trip which leaves us stuck. On top of this, no working air conditioning on day 1. Definitely not a 5* hotel.
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Date of stay: September 2021Trip type: Travelled as a couple
2 Helpful votes
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Oasis
Responded 1 week ago
Dear Callum, Thank you very much for sharing your feedback about your recent stay. Certainly, we wish you had a better experience, and it was not our intention to make you feel bad. At the same time, we read your comment with great surprise, since the Hotel Riu Palace Oasis is simply not an All Inclusive hotel, and for this reason we cannot understand how you could receive such an information at the moment of your arrival. We regret any misunderstanding. However, we are very confused by your comment, because it's not about who checked you in, it's about what you booked before you arrived to our hotel. The services and catering type of an hotel are not defined at the Check-In when you arrive, but earlier when you book an hotel. This means our hotel is sold on our own website as well as on online travel agency sites and there you will be clearly shown during the booking process what the hotel offers so you can choose the offer that suits your needs. We are sorry you missed this information. If would be great to welcome you back to our hotel, and we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. With best regards, Hotel Riu Palace Oasis Online Reputation Manager
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Núria R wrote a review Aug 2021
Barcelona, Spain6 contributions2 helpful votes
Worst treatment ever. There was a problem with our booking. Upon arrival they notified us we were meant to be paying +300 on top of the confirmed total price. We kindly refused. They weren’t able to offer us any solution. After a long wait, we checked in paying the initial price. A few minutes later they knocked at our door requesting again the additional payment. With no manners at all. We ended up leaving and booking elsewhere.
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Date of stay: July 2021Trip type: Travelled as a couple
Room Tip: Check out La Residencia o Lopesán first.
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Oasis
Responded 4 weeks ago
Dear Núria, Thank you for taking the time to share your feedback following your visit to Hotel Riu Palace Oasis. We are terribly sorry to hear about the issue you experienced on arrival, the way this was handled and that this led to leave us the same day. Certainly, we sincerely apologize for any inconvenience that this may have caused, which sounds to have been a very frustrating. This is certainly not the type of service our hotel is known for. However, at the moment we do not have enough information in which to investigate to determine what happened, which of our team members you had this encounter with or which agency you have booked trough. If you could provide more details via your travel agency, or only in case of direct booking our After Travel Complaints Department via complaints@riu.com, we would appreciate the effort and would be able to make an adequate follow up. We hope to have an opportunity to welcome you back in the future so we can make it better. Sincerely, Hotel Riu Palace Oasis Online Reputation Manager
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PRICE RANGE
US$129 - US$552 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu grand palace maspalomas oasis hotel maspalomas, riu grand palace hotel maspalomas, riu grand palace resort maspalomas
FORMERLY KNOWN AS
Gran Palace Maspalomas Oasis
LOCATION
SpainCanary IslandsGran CanariaMaspalomas
NUMBER OF ROOMS
415
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Frequently Asked Questions about Hotel Riu Palace Oasis
Which popular attractions are close to Hotel Riu Palace Oasis?
Nearby attractions include Quad Maspalomas (0.5 km), Chester Meloneras Club & Lounge (0.4 km), and Moonlight Cinema (0.3 km).
What are some of the property amenities at Hotel Riu Palace Oasis?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Riu Palace Oasis?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Riu Palace Oasis?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hotel Riu Palace Oasis?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Hotel Riu Palace Oasis?
Conveniently located restaurants include Tavolo14, Time, and Velero Casa Antonio.
Are there opportunities to exercise at Hotel Riu Palace Oasis?
Yes, guests have access to a pool, a sauna, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Hotel Riu Palace Oasis?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Palace Oasis offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Riu Palace Oasis?
The staff speaks multiple languages, including English, Spanish, French, and German.
Are there any historical sites close to Hotel Riu Palace Oasis?
Many travellers enjoy visiting Finca Condal Vega Grande (14.7 km).