We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

smartline Koala Garden

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 2 more sites!
Professional photos
smartline Koala Garden
smartline Koala Garden
Panoramas (3)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

664 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for smartline Koala Garden
See the most recent reviews
Showing 353: English reviews
Reviewed 31 October 2016

With my partner we had a good cozy stay in apartments. Nothing to complain about. Clean, nice staff. Very happy with them. Close shops help out for new arrivals, bus from apartments to the beach is hassle free service.

 Report
Helpful?
1Thank EscTheRoom
Reviewed 29 October 2016 via mobile

I booked this apartment expecting a 4 star apartment, instead we ended staying at somewhere were the air conditioning didn't work, the food was the same every night, and the staff were rude and unhelpful. On arrival, we noticed rust in the bath and shower, coffee stains on the sides, cigarette butts on the balcony, and paper stuck to the...

 Report
Helpful?
3Thank Dominique D
Lydd, United Kingdom
Reviewed 28 October 2016 via mobile

Just finished our stay here and will definitely not be coming back. Room is basic but ok, but that's as good as it gets. We heard if at least 6 rooms being broken into and belongings stolen in the 4 days we were there. Staff were so unfriendly they bordered on being rude!! We checked out at 12 as instructed...

 Report
Helpful?
3Thank Daz7469
Leicester, United Kingdom
Reviewed 27 October 2016 via mobile

Overall we had a good holiday, fortunately the poor elements of this hotel didn't spoil things to much. We hired a car, so we arrived before the rest of our flight; our room was in zone 3 the check in was quick. Both of the receptionists didn't manage a single smile between them, so a nice warm welcome 😂 The...

 Report
Helpful?
5Thank T D
Chesterfield, United Kingdom
Reviewed 27 October 2016

didnt check trip advisor before we went as every holiday is not suited to everyone! I had booked a holiday for my husbands surprise 60th birthday present, upon arrival we were booked in quite quickly and found our room easily, 262 in between the two pool areas, and luckily for me who has a fear of cats, we were upstairs,...

 Report
Helpful?
1Thank Debbie M
Reviewed 24 October 2016 via mobile

Would firstly just like to say that I was very nervous about coming on holiday here due to all the negative reviews I had been reading in the weeks coming up to my holiday. However I still went with an open mind although somewhat expecting the worst. We arrived at 9.45pm and were immediately checked in and given a picnic...

 Report
Helpful?
4Thank Carol M
Reviewed 21 October 2016 via mobile

Just spent a week at these apartments. Wee paid £1100 pounds for week all inclusive and I must say money not well spent. Wee have previously spent less for far more luxurious hotels etc. Staff were dour faced, restaurant always full of flies including on food. Second last day I had 40 Euro taken from my wallet in room. Complained...

 Report
Helpful?
3Thank Jim H
Cardiff, United Kingdom
Reviewed 16 October 2016

Very basic accommodation, sockets hanging out of wall, dirty bed sheets and cockroaches freely coming into bungalow due to the very large gap in the front door. Windows not very secure and left me feeling uneasy when leaving the room. Pools need a bot of tlc my niece regularly cut herself due to the shards of concrete breaking away. Food...

 Report
Helpful?
3Thank Charlotte A
London, United Kingdom
Reviewed 16 October 2016

We stayed for ten days self catering. rooms clean and regularly cleaned and towels changed. bit more kitchen space would be nice but kettle microwave 2 rings and fridge so all you need realy. Pools nice and clean and sereral of them. staff pleasant and very helpful.Cant comment on the restarants as we didnt use them.

 Report
Helpful?
2Thank susanstanley1960
Reviewed 10 October 2016 via mobile

The place is clean and friendly staff. It has lots of pools and a couple of Jacuzzis. The air conditioning is poor you can just feel it if your lucky. Our bathroom had a bath and separate shower. The room was cleaned everyday apart from a Sunday so that's a bonus. The complex is in 4 areas with roads in...

 Report
Helpful?
Thank Tully2566

579 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (384)
Viewed
Hotel & Grounds (51)
Viewed
Family/Play Areas (4)
Viewed
Pool/Beach Area (38)
Viewed
Room/Suite (67)
Viewed
Dining (30)
Viewed
View from Room (20)
Viewed
Bathroom (17)
Viewed
Other (157)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (178)
Viewed
Amenities (12)
Viewed
Apartment (49)
Viewed
Dining (4)
Viewed
Studio (42)
Viewed
The Hotel (27)
Viewed
Zone 1 Pool (12)
Viewed
Zone 2 Pool (10)
Viewed
Zone 3 Pool (8)
Viewed
Zone 4 Pool (6)
Viewed
Zone 5 Pool (8)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (17)
Viewed
Pool/Beach Area (1)
Viewed
Hotel & Grounds (6)
Viewed
Family/Play Areas (2)
Viewed
View from Room (1)
Viewed
Room/Suite (5)
Viewed
Dining (2)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Maspalomas hotels
0.3 km away
Turbo Club
Turbo Club
#85 of 221 in Maspalomas
1,148 reviews
0.9 km away
Dunas Mirador Maspalomas
Dunas Mirador Maspalomas
#62 of 221 in Maspalomas
2,541 reviews
0.7 km away
Canary Garden Club
Canary Garden Club
#14 of 221 in Maspalomas
637 reviews
Show Prices
Show Prices
Show Prices
1.1 km away
Occidental Margaritas
Occidental Margaritas
#22 of 135 in Playa del Ingles
3,517 reviews
0.8 km away
Bungalows Club Maspalomas
Bungalows Club Maspalomas
#13 of 221 in Maspalomas
560 reviews
1.3 km away
Cordial Green Golf
Cordial Green Golf
#42 of 221 in Maspalomas
1,317 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Multilingual Staff
Official Description (provided by the hotel)
Apartamentos THe Koala Garden Suites is located 2 kilometers away from the sea and near the golf course in Maspalomas. In an ideal surrounding for your family vacation, Apartamentos THe Koala Garden Suites offers comfort and service. It features spacious and luminous apartments, which dispose of air conditioning and the equipment you need for your vacation. A shopping center and an amusement park are close to the complex; you will also find a wide offer in further entertainment and relaxing activities nearby. ... more   less 

Additional Information about smartline Koala Garden

Address: Calle Geminis 2 | San Bartolomé de Tirajana, Gran Canaria, 35100, Maspalomas, Gran Canaria, Spain (Formerly Apartamentos THe Koala Garden Suites)
Region: Spain > Canary Islands > Gran Canaria > Maspalomas
Price Range: €50 - €101 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — smartline Koala Garden 3*
Number of rooms: 229
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Priceline, Travelocity, HotelTravel.com and Booking.com so you can book your smartline Koala Garden reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Koala Garden Hotel Maspalomas
Koala Maspalomas
Koala Apartments Hotel Maspalomas
Koala Apartments Maspalomas
Smartline Koala Garden Maspalomas, Gran Canaria
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from smartline Koala Garden staff and other travellers.
68 questions
Ask a question
Derby, United Kingdom
1 month ago
Manchester, United Kingdom
sunderland
Greater Manchester, United Kingdom
3 months ago

See all questions (68)

Questions? Get answers from smartline Koala Garden staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 115 this is the quieter side of complex as it is away from the dining room and entertainment.”
 of 5 bubbles nicoscotland, 14 Nov 2016 | Read review
“137 just across & down spiral stairs from reception”
 of 5 bubbles gailynews, 11 Nov 2016 | Read review
“pick even numbers for an upstairs room 262 was great”
  • view from balcony
  • massive beds
 of 5 bubbles 380debbiem, 27 Oct 2016 | Read review
“go to another hotel”
 of 5 bubbles 85PeterS85, 4 Oct 2016 | Read review
“Rooms in zone 2 are closet to the bar and main pool”
 of 5 bubbles S1551EDamyw, 4 Oct 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay