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Kumara Serenoa by Lopesan Hotels

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Avenida Touroperador Fritidsresor 4, San Bartolome de Tirajana Campo De Golf, 35290, Maspalomas, Gran Canaria Spain
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Payments made by partners impact the order of prices displayed. Room types may vary.
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 05/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Kumara Serenoa by Lopesan Hotels
Updated 05/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#55 of 236 Speciality lodging in Maspalomas
Kumara Serenoa by Lopesan Hotels is located in Campo Internacional Maspalomas in the south of Gran Canaria. This hotel's exceptional location places it in the magic triangle formed by the Dunas de Maspalomas Natural Park, the Maspalomas Golf Course and Maspalomas Beach. Just 5 minutes by car - about 3.5km away - is the exclusive Meloneras tourist area, with its Boulevard El Faro. Here, you will find a variety of shopping options and enjoy the best cuisine or a drink in the numerous restaurants, bars and cafés located on this promenade, which hugs the coast and offers spectacular views of the sea. This 4-star hotel has 174 modern rooms that offer guests everything they need to make their holiday very enjoyable, and in a setting that blends seamlessly into the surrounding natural environment. The originality and functionality of the different elements of the hotel's design create welcoming environments that make each experience unique. Kumara Serenoa you can choose from the different areas of the hotel, and find the perfect place for the time of day to suit your needs - whether you’re with the kids or looking for quiet, peaceful areas for Adults Only. The hotel has a spectacular 490 m2 freshwater pool, a kids’ pool for the youngest members of the family, and two jacuzzis exclusively for adults... all aimed at making every guest's stay an unforgettable experience. Kumara Serenoa Hotel's 174 rooms fall into six categories: Junior Suite, Suite, Family Suite, Adults Only Junior Suite, Adults Only Suite and Junior Suite Adapted. All rooms have air conditioning, high-speed Wi-Fi, smart TV and minibar. Rooms also have full bathroom and rain shower. The hotel's food service is designed for All Inclusive , half board or bed & breakfast holiday packages. The three meal services - breakfast, lunch and dinner - are served at Kumara Serenoa's excellent Buffet, where you can enjoy a selection of hot and cold international dishes and the best local produce. The Buffet area includes a large 160 m2 outdoor terrace where guests can also enjoy nutritious themed menus. Kumara Serenoa's kitchen takes account of guests' possible food allergies and prepares special options for diabetics and coeliacs. Children also have choices to suit their tastes, age and needs, as part of the kids' menu. Kumara Serenoa also has three bars offering different atmospheres: the Lobby Bar, where you can have a soft drink or alcoholic drink; the Pools Bars, which serves snacks, lunch and dinner; and the Adults Only Corner, which serves a full range of snacks.
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Location

Full view
79Somewhat walkable
Grade: 79 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
Avenida Touroperador Fritidsresor 4, San Bartolomé de Tirajana Campo De Golf, 35290, Maspalomas, Gran Canaria Spain
Name/address in local language
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Airport De Gran Canaria28 kmSee all flights
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187Reviews144Q+A1Room tip
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Popular mentions
GMC wrote a review 16 Sep
2 contributions
I stayed here with my boyfriend in December last year and to say it was a 4 star is ridiculous! I’ve been to other lopesan hotels and this is a massive let down 😔 The only good thing was it was clean and modern but the rest goes downhill the food was crap lack of options only catered for Europeans. And when you pay for all inclusive you expect the standard but me being Irish and a big drinker I expect fresh cocktails for all inclusive what I got was a machine one! When I spoke to the manager she didn’t care but my boyfriend spoke to the head of lopesan group and we got moved to the Lopesan Baobab highly recommended!
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Date of stay: December 2020Trip type: Travelled as a couple
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Response from GUEST RELATIONS MANAGER, Guest Services / Front Office at Kumara Serenoa by Lopesan Hotels
Responded yesterday
Dear Guest, Thank you for your review. Lopesan Hotel Group has different hotels on Gran Canaria. Obviously, Lopesan Baobab Resort is a five star hotel and Kumara Serenoa by Lopesan Hotels is a four star hotel. Our reception staff offered you a hotel change and after you paying the difference, you were changed to Lopesan Baobab Resort. Kind regards, Kumara Serenoa by Lopesan Hotels
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Jota Navarro wrote a review Sep 2020
2 contributions1 helpful vote
Property's Favourite Review
This hotel has it all! 👊👊👊👊👌👌👌👌 Beautiful reception, excellent food, amazing swimming pool, friendly staff, wonderfully decorated rooms and sun all year long!! Totally recommended! 👌👌✋✋👊👊🏌️‍♂️
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Date of stay: September 2020Trip type: Travelled as a couple
2 Helpful votes
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Response from Guest Relations, Guest Services / Front Office at Kumara Serenoa by Lopesan Hotels
Responded 8 Sep 2020
Dear Navarrodentist, First of all we would like to thank you very much for having chosen our hotel for your holidays. We are really glad to know that you had a nice experience with us. Comments like yours motivates us to keep improving to make our guests’ experiences even better. Thank you very much again and we hope to welcome you soon again in our hotel. Kind regards, Guest Relations
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Simon wrote a review 10 Sep
London, United Kingdom3 contributions1 helpful vote
Let’s start with the positive. The cleanliness is superb. I have stayed in hotels all over the world and rooms are cleaned to an exceptional standard. My only complaint is that the towels are like sandpaper. Soft towels please. The pool is also a good size and depth and again it is carefully cleaned twice a day. When I checked in I was given a room with single beds and a dodgy door security. I wasn’t taken seriously and after midnight I could not get in my room and a staff member had trouble opening the door. Reception did not help until the next day. I had booked a queen bed and my new room had the right bed and the door worked perfectly. I believe reception could have helped that night but didn’t. I had to prove the next day I had booked double beds. I am 52 and six foot and 102kg and I don’t do single beds. After that the reception was superb. The restaurant staff were excellent but the food lacked quality in many areas. The beef was too chewable and the chips were soggy and the MoJo sauce was tasteless. These are just three examples. The coffee machines were also plain awful. My BIG complaint is that they charge a premium to use the room safe. WHY????? Surely hotels want their guests to feel safe. I have never known a hotel charge this before and I spoke to a hotelier friend of mine and he said this was madness as missing passports and money is every hotels nightmare. I would stay here again as I know what to expect. It seems to me for very little extra this hotel could be truly exceptional.
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Date of stay: September 2021Trip type: Travelled solo
1 Helpful vote
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Response from GUEST RELATIONS MANAGER, Guest Services / Front Office at Kumara Serenoa by Lopesan Hotels
Responded 5 days ago
Dear Guest, Thank you for your feedback and for your positive comments regarding your stay at Kumara Serenoa by Lopesan Hotels. Please let us inform you the beds (doble or single) are upon availability. On the other hand, in Lopesan, the safe has an extra cost, as in many hotels around the world. Kind regards, Kumara Serenoa by Lopesan Hotels
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Nono El wrote a review 5 Sep
1 contribution
the hotel is correct but when booking it does not say that it is non-smoking everywhere in the hotel or even in the open terrace of your room an unpleasant guard watches you 24 hours a day. deprivation of liberty. for smokers you must go outside the hotel ie in the street very far. I am disabled I find that not correct. I would not come back. I am there now.
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Date of stay: September 2021Trip type: Travelled with family
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Response from GUEST RELATIONS MANAGER, Guest Services / Front Office at Kumara Serenoa by Lopesan Hotels
Responded 1 week ago
Dear Guest, Thank you for your comments. Unfortunately, due to the COVID situation, it is not allowed to smoke inside hotels. Sorry for any inconvenience. Kind regards, Kumara Serenoa by Lopesan Hotels
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Romy A wrote a review Jul 2021
1 contribution
We booked here For 5Nights An All inclusive .. 3 adults and 1 children ! We had one room , with a double bed .. the 3th person had to sleep on The couch .. and then There aded A matras in Wheels !!! Really a shame !! Because we payed 1000€ for 5 Nights !! We had a All inclusive , Buy If we asked for a aperol spritz or a ice Cream it was not included !! So for us it was a verry disapointed vacation !! THE people who didnt have a ll inclusive , had better cocktails Like mojito etc .. The people with All inclusive get a prepared mojito from The machine !! Again a shame !!
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Date of stay: July 2021Trip type: Travelled with family
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Response from GUEST RELATIONS MANAGER, Guest Services / Front Office at Kumara Serenoa by Lopesan Hotels
Responded 28 Jul 2021
Dear Guest, Thank you for your review. Our family rooms have a maximum capacity of 4 persons and the third and fouth person sleeps on a couch and extra bed. This information is given to our guests before booking. On the other hand, mojitos are included in the All Inclusive program, as well as ice creams in certain times. We apologize for any inconvenience suffered. Kind regards, Kumara Serenoa by Lopesan Hotels
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FORMERLY KNOWN AS
Bungalows Duna Beach
LOCATION
SpainCanary IslandsGran CanariaMaspalomas
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Frequently Asked Questions about Kumara Serenoa by Lopesan Hotels
Which popular attractions are close to Kumara Serenoa by Lopesan Hotels?
Nearby attractions include Eiffel Bar (1.0 km), Mardi Gras Bar (0.9 km), and Reserva Natural Especial de Las Dunas de Maspalomas (1.0 km).
What are some of the property amenities at Kumara Serenoa by Lopesan Hotels?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a poolside bar.
Which room amenities are available at Kumara Serenoa by Lopesan Hotels?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Kumara Serenoa by Lopesan Hotels?
Guests can enjoy an on-site restaurant, a poolside bar, and an outdoor dining area during their stay.
Is parking available at Kumara Serenoa by Lopesan Hotels?
Yes, free public parking nearby and street parking are available to guests.
What are some restaurants close to Kumara Serenoa by Lopesan Hotels?
Conveniently located restaurants include Restaurante Parque Romántico, Nuevo Rokoko, and LoLa.
Are there opportunities to exercise at Kumara Serenoa by Lopesan Hotels?
Yes, guests have access to a pool, fitness classes, and yoga classes during their stay.
Which languages are spoken by the staff at Kumara Serenoa by Lopesan Hotels?
The staff speaks multiple languages, including English, Spanish, French, and German.
Are there any historical sites close to Kumara Serenoa by Lopesan Hotels?
Many travellers enjoy visiting Finca Condal Vega Grande (12.7 km).
Is Kumara Serenoa by Lopesan Hotels accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.