Hotel Kumpeli Spa
Muonamiehenkatu 3, Heinola 18100 Finland
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About
Location
Cleanliness
Service
Value
Kumpeli is a diverse and comfortable spa hotel in the naturally beautiful Heinola, right by the stunning Tähtiniemi Bridge and near the city centre. Our hotel has 119 rooms, of which 2 are suites, 1 is a junior suite, as well as several superior rooms. All rooms feature a balcony or patio with a view to the lake or park. Parking facilities are available in the hotel yard free of charge.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Wifi
Hot bath
Indoor pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Hiking
Ski rentals
Skiing
Darts
Fishing
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Hammam
Massage
Massage chair
Steam room
Baggage storage
Newspaper
Non-smoking hotel
Sun terrace
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Room features
Allergy-free room
Air conditioning
Private beach
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Finnish
Location
Contact
Muonamiehenkatu 3, Heinola 18100 Finland
Name/address in local language
Getting there
Car HireSee all Heinola car hire
80Reviews1Q+A6Room tips
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We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Nice pictures of the rooms on the hotel's website. Too bad they are not true. Single room absolutely creepy. In the room, a narrow 80 cm bed, a dirty sofa and desk chair, a stained bedspread and a shower and toilet covered with plastic carpet. The room was apparently renovated sometime in the 80s. I feel really cheated, because the daily price of the room was more than 100e. The room corresponded to a cheap motel accommodation. I have seen similar ones in Eastern European countries. I do not recommend this hotel to anyone. If you need to visit Heinola, it's worth driving a short distance and staying overnight in Vierumäki.
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Date of stay: October 2022Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Staff is rude at the teception. There was no bathrobe or slippers in my room. Called reception and they promised to bring them. Never happened. Have to go looking for maid and try to find items myself. If you take halfboard, you can not choose apetiser and main coarse from the menu. You have to take what they offer. These things were not in the menu at all!!! They try to make you eat ”muikkuja”. Uneatable fish with bones. Your can not pay the differens between different apetisers. If you change your apetiser, you have to pay hole amount. They should at least tell you when you book your trip that you wont get foods from the menu!!! Horrible rude.
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Date of stay: July 2022Trip type: Travelled solo
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Helpful
A lovely, family-owned spa. Excellent views to the river (that looks like a large lake). Very friendly staff and few visitors (at least day-time on Wednesday and Thursday, when we visited). Just one wish: In the spa area there's a lot of natural light and moisture, so it feels totally useless that the plants there are plastic - there are so many real plants that would thrive there for sure!
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Date of stay: April 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
A musty smell in the hallways of the outdated hotel. The restaurant is clean and has good views of the Kymijoki River. Reasonable salad bar and food - maybe a little salty. Clean toilets. Parking areas are good.
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Date of stay: October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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We visited the horse races in Mikkeli. It was a big start in Sunday, where they tried to make a new world record. They did not succeed, although Face Time Bourbon, maybe the best horse for the time, participated.
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Date of stay: July 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Location is great - but that is only good thing with Kumpeli. Unfortunately staff was terrible. I have travelled a lot and this experience was the worse, so unpolite service. In beautiful Heinola is luckily better hotels.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Was with a group of friends over the weekend. Beautiful location with a fresh spa. We were very well taken care of by the awesome staff during exceptional COVID-circumstances. Also, good food and stocked bar.
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Date of stay: May 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
A night stop here while in Finland on business. The place is a comfortable hotel with spa facilities overlooking a beautiful lake. The rooms are comfortable if a bit dated (very 80’s!!) but clean and functional and ours had the advantage of lake frontage. The spa was far more modern with saunas, jacuzzis and a nice swimming pool. I would say that the food was the highlight however, being both delicious and quite reasonably priced for Finland (where nothing is cheap!) Reindeer starters and chicken mains were both fantastic and the burgers didn’t look half bad either!! Overall a good experience!
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Date of stay: October 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
we are couple from israel, travelling Finland out of season. we came with out reservation and found a very good hotel with great spa, swimming pool, sauna! view to the lake! good treatment of stuff! we had a good dinner in the hotel
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Date of stay: October 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My husband and I stayed one night at this hotel. The room looked really old. The bathroom had no amenities at all, except a big liquid soap from the wall. There was no safe in the room to leave our valuables in order to go to the spa, so we had to give them at the reception, and afterwards pinpoint at the receptionist where they had been stored, in order not to get other people's things back. For the spa, there were no extra towels in the room; at the reception we were informed that we would get in the spa area; nevertheless, we couldn't locate anybody to provide us with towels there. Also, the spa opens very late (14:00). So, we didn't have any chance to visit it before leaving on the next day. We had dinner at the hotel; food was ok but the lady who was serving at the restaurant didn't speak English. We managed to communicate, but I believe that in such a hotel, English should be a widely spoken language. Breakfast was ok too, but not something 'to write home about'. The breakfast area could use some more light to look friendlier. I don't think we will visit this hotel again, unless it really undergoes a major renovation. Nevertheless, the stuff was friendly and helpful.…
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Date of stay: August 2019
Value
Cleanliness
Service
Room Tip: Rooms to the lake are nicer; don't choose a standard room, if you can, go for the next...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$178 - US$181 (Based on Average Rates for a Standard Room)
LOCATION
FinlandTavastia ProperHeinola
NUMBER OF ROOMS
119
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Claim Your ListingHOTEL KUMPELI SPA - UPDATED 2022 Reviews & Price Comparison (Heinola, Finland) - Tripadvisor
Frequently Asked Questions about Hotel Kumpeli Spa
Which popular attractions are close to Hotel Kumpeli Spa?
Nearby attractions include Heinolan Kesateatteri (0.7 km) and Heinolan Kirkko (1.2 km).
What are some of the property amenities at Hotel Kumpeli Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Hotel Kumpeli Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Kumpeli Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Kumpeli Spa?
Conveniently located restaurants include Kusmiku Street Food & Bar, Helin ravintola, and Lily Restaurant.
Are there opportunities to exercise at Hotel Kumpeli Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are pets allowed at Hotel Kumpeli Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Kumpeli Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Kumpeli Spa?
The staff speaks multiple languages, including English and Finnish.