Choosing this hotel had several factors involved for us. For one, the location was for us convenient and second, the amenities were a “deal-closer” as we drive an electric car and the hotel boasts free parking and electric car chargers (according to the website)…or we thought so…. After booking, we received an email with important information prior to check-in, which we appreciated but then on arrival we drove through a giant construction site right in front of the hotel and parking wasn’t available on site but rather at a nearby supermarket as staff informed us. Also, which was critical for us, no electric car charger. Isn’t that important information? We obviously addressed that issue with the reception staff and they had the audacity of asking us why WE didn’t call upfront and asked if there was a construction site ongoing. Really? The guest has to know that the hotel is located on a huge construction site and call the hotel to ask about it? Then we proceeded to check-in and as we were early, we had to pay EUR 10 for an early check-in. Fair enough but in times of “Corona” and the massive impact on the hospitality industry, I find it a bit unthankful towards a paying customer that has already been disappointed like described. On our way to the room, we saw ceiling panels hanging out and falling off, ceiling panels opened up due to leakage and buckets underneath to catch the water. We thought at first that these buckets were left by cleaning personnel as it was nasty brown water with a cleaning cloth inside (reception later advised us otherwise). Once we arrived at the room and entered, a sewage odor hit us, we noticed that the air conditioning didn’t work, the bedside table light wasn’t plugged in and the furniture was just broken and falling apart. Once again, we went to reception and we were just bluntly brushed off with a “that’s-how-it-is attitude” not even willing to bother and listen to our complaint. The state the room was in wasn’t even acceptable for free at this point. As we were flabbergasted by the lack of staff support, we tried to accept the room but it was just not possible. It was hot due to the broken air conditioning and it smelt like sewage. We also now did find a condom wrapper under the bed and some questionable stains and so we returned once more to reception and were more insistent, demanding change or we’d leave the hotel and ask for a refund. After some intense discussion we finally had the hotel’s staff listing to us and they finally did agree to check if our description was accurate and they in the end concurred with our assessment. Nonetheless, we had to stay the first night in that garbage of a room only to be able to change rooms (to an okay room) for the remainder of the stay the following day. You would think all the issues were now resolved, right?! Unfortunately not. I don’t want to elaborate on two humongous spiders in the “replacement room” that we took care of, but housekeeping did not even manage to make up our room between 10:00 and 16:00 the following day with the “make up our room” hanging outside. We then talked to Housekeeping and they told us that they only started at 16:00! Really? Furthermore, the alternative room’s mattress had no topper and the bedsheet was the only piece of fabric separating us from the mattress. Now, in hindsight, the EUR 10 for an early check-in seems like mockery. It continuous, one of the two elevator’s buttons to the ground floor would not work. If you would be so lucky and call this particular elevator, you would simply not be able to go to the ground floor but rather to the first floor, from there you would have to find the staircase in order to reach the ground floor and the reception. What did reception comment on that you ask? Oh, we know we have that problem when it is hot outside. First of all, that is a poor explanation but considering that is was at that time 19 degrees Celsius outside, it was also a very questionable… Last but not least, we were happy to find our alternative room with a balcony (which was apparently an upgrade) but we noticed once it was night time that there was a permanently lit ceiling light outside facing the inside of the hotel room with no option to switch it off. This means that it was not only a bug magnet and almost rendered sitting outside impossible in summer next to lake but also required us to close all the curtains super tight so we wouldn’t have a spotlight in our face while trying to fall asleep. We could continue the list of “remarks” but the already described situation outshines everything... We however did contact the hotel chain through social media to give them the opportunity to comment. We did see that our concern was read, the pictures (also attached here) have been seen but they do not seem to be bothered to answer. Hence, we decided to address the issues now more openly to see if they will now react and help other people not to choose for this hotel chain and particularly for this hotel. We can only recommend anyone considering staying in The Hague/Voorburg to make a different choice. It is absolutely not worth the money! PS.: The hotel is NOT located close the sea as stated on their website!…
Could’ve been an OK experience for my girlfriend and I, but unfortunately not the case. Waking in the room we found hairs lying around the shower and bathroom floor.. Even though the sign said it was cleaned. One lamp was broken.. which was not a really big deal. The airconditioning was broken and it was pretty hot. The minibar fridge was working but it was hot inside?? So could not be used The furniture and everything looked quite old
Don’t be fooled by the looks, the exterior looks good and clean but once you get to the room it will be the shock of your life, very old furniture, some even broken, toilets I guess the never use cleaning products they smell like piss, you can barely open the balcony door it’s stuck, mould all over the toilet and shower, housekeeping they don’t actually do cleaning the only tidy things up, I have my coffee cups and spoons returned back as I used them without cleaning , even after multiple complaints about the hygiene and cleanliness nothing happed, I have asked for new kettle for 4 times and ever got one, the only advantage is there plenty of parking and shopping centre near by, other than that it doesn’t worth quarter Of what you pay per night,
The hotel itself looks great, parking though needs to finalise the works. Not far from main attraction, so it was a pleasant two-nights accommodation. City is also neat and clean, but very expensive indeed.
CONs: - Sink in the bathroom is all cracked and ugly (looks really old) - Half of the lights didn't work - Noisy construction going on outside and ventilation gap on the window cannot be closed to reduce the noise - weird smell (like old people's home) in the hallway, luckily no such smell in the room - no fridge in the room PROs: - we arrived 2 hours earlier, but were allowed to the room right away - nice restaurant with beautiful view - price was very competitive