HOTEL VELADA MERIDA

Arrived at 2am. Friendly night porter. One room smelt of smoke and the other had a loose headboard. Rather tired decor. Left too early next morning for breakfast. Parking very convenient next door for a small fee. Some off street parking available directly in front of hotel.

Date of stay: October 2020Trip type: Travelled

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Response from Cristina Garcia, Marketing at Hotel Velada Merida

Responded 21 Dec 2020

Dear guest, We would like to thank you for having taken the time to comment and we sincerely apologise about all the inconveniences you faced during your stay at the Velada Mérida Hotel. Thank you for your review, we will try to improve the impression we gave to you if you give us a chance in the future. Best regards,

Neil P wrote a review Jul 2020

Coimbra, Portugal49 contributions25 helpful votes

4 Stars?

This is a 3 star hotel at best. Beds aren’t up to standard (cheap and hard) the shower is a joke (no height adjustment plus difficult to get the correct water out put. The bidet is almost impossible to use for anyone above 5’4”. The pool / bar area are very nice.

Date of stay: July 2020Trip type: Travelled

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Response from Cristina Garcia, Marketing at Hotel Velada Merida

Responded 6 Jul 2020

Dear Neil, We would like to thank you for having chosen our hotel for your stay in Mérida and for taking the time to share your experience with us. We truly value your comments, they are very important for us in order to improve our service. We are very sorry to know that your stay at our hotel was not of your complete satisfaction and from Manager Department we assure you that we take note about your comments to improve our installations. I am sure if you did return to us we would meet your expectations on a future stay. Sincerely,

fborwick wrote a review Mar 2020

London, United Kingdom10 contributions3 helpful votes

Noisy and sleepless

The sound insulation is non-existant. In my room on the second floor icould hear conversations in the bar on the ground flooras i treid to sleep. I could hear the TV in hte next room and when those people sued the toilet or had a shower. The canopies outside my window roared in the wind, and doors which do not haveself-closers banged through the night, waking me up. People had loud conversations outside my door at 1am, and some took their suitcases to the lift at 5 in the morning. For six nights I survived on 3 or 4 hours sleep a night' I also had concerns about the fire escape in an emergency as teh hotel has no internal fire barriers or protected route to the fire escapes. The low light levels on the stairs were dangerous and I had to use a torch to avoid stumbling i nthe gloom. The evening mels we had were insufficient for our needs and we had to supplement them with food from elsewhere. The fridge in the room was crammed with unhealthy foods high in sugar and fat and i had to remove them to get my own stuff in. I would never consume such products as they are unhealthy.…

Date of stay: March 2020

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Room Tip: Try to get a room on the top floor as far away from the lift and as near to the fire exit as...

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Response from Cristina Garcia, Marketing at Hotel Velada Merida

Responded 24 May 2020

Dear guest, We would like to thank you for having chosen our hotel for your stay in Mérida and for taking the time to share your experience with us. We truly value your comments, they are very important for us in order to improve our service. We are very sorry to know that your stay at our hotel wasn't of your complete satisfaction and from Manager Department we assure you that we take note about your comments to improve our installations. I am sure if you did return to us we would meet your expectations on a future stay. Sincerely,

Clarencephil wrote a review Jan 2020

Montreal, Canada238 contributions126 helpful votes

Average hotel

This hotel is located slightly to the West of the Old Town, within walking distance of all the sites. It was an OK place, but you can tell it is not recent and needs a bit of renovations. Easy parking. Good breakfast. WiFi in the rooms. Large room. Soundproofing is pretty bad.

Date of stay: January 2020Trip type: Travelled

2 Helpful votes

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Response from CristinaG5437, Director de Relaciones con Clientes at Hotel Velada Merida

Responded 12 Feb 2020

Dear Clarence, First of all thanks for choosing Velada Mérida Hotel and for sharing your feedback in Tripadvisor. We are delighted to know your stay with us was nice and you could enjoy our services and our location. Your comments are being shared with our management team, and appropriate action and further training will be taken. We take all comments and suggestions to heart so that we can improve and provide the exceptional service that our guests expect and deserve. I look forward to welcoming you back to the hotel very soon. Many thanks again for your time : ) Kind regards!!

nwukcop wrote a review Sep 2019

Clayton le Moors, United Kingdom50 contributions34 helpful votes

Seen Better Days

3 nights at the Velada, and whilst the communal areas are very well maintained and modern, the bedrooms do leave a lot to be desired - very old fashioned and dated. Despite being a non smoking room, there was a smell of stale cigarette smoke throughout. Didn’t get to use the pool as it was closed for refurb on the first day, then the weather wasn’t too good. That said, all the staff were friendly and helpful .. ample car parking at 8€ per day

Date of stay: September 2019Trip type: Travelled

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Response from CristinaG5437, Director de Relaciones con Clientes at Hotel Velada Merida

Responded 10 Oct 2019

Dear guest, First of all thank you for your honest comment on Tripadvisor. We are pleased that you have selected our hotel as a place to stay for your free days and apologize for any inconvenience. Our goal is always a 100% satisfied guest, which was unfortunately not achieved in your case. We hope that next time you come directly to us and in case of complaints contact us, so that we can help you further. Kind regards,

kenbpfell wrote a review Sep 2019

York, United Kingdom289 contributions159 helpful votes

Good value and location

Just read some of the reviews moaning about the location. The human race is in trouble if people think a 10 minute walk to one of the best historical sites in the world is too far. We thought the location ideal. Loads of restaurants in walking distance - although trying to guess opening times was a pain. Hotel good points - bed, wifi air con, LOCATION, quietness, breakfast, pool Hotel bad points - room too small, the restaurant. We had driven for over 5 hours so ate inside. The worst meal in Spain for us - although v cheap.

Date of stay: September 2019

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2 Helpful votes

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Response from CristinaG5437, Director de Relaciones con Clientes at Hotel Velada Merida

Responded 13 Sep 2019

Dear kenbpfell, We would like to thank you for taking your time to write your comment about your experience in Velada Hotel. We are very happy to know that you liked the air conditioning and tranquility of the room, the pool and the location of the hotel, close to the historic center. It is very important for us to know how our clients feel about us in order to improve our service. We hope to have the opportunity of welcoming you back in near future. Kind regards.

Debbi D wrote a review Feb 2019

mattapoisett, ma702 contributions367 helpful votes

No character, too many groups and bad location

This hotel is loud and is filled with tour groups. There was next to no character. The staff seemed overwhelmed with the groups and didn't make any effort to help individual guests. The beds were hard and uncomfortable and the location is far outside the city. I would choose a hotel in the downtown next time.

Date of stay: February 2019

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Trip type: Travelled

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Response from CristinaG5437, Director de Relaciones con Clientes at Hotel Velada Merida

Responded 26 Feb 2019

Dear Debbi, Thank you for posting your review regarding your most recent visit to Velada Hotel on TripAdvisor. We are sorry to know that our location, close to historic center and one step away from Roman theatre, it wasn't that you were looking. We were so sorry to read that on this occasion we did not meet your expectation as we always aim to provide high level of customer services and great product. Your valued feedback will be shared with the entire team for evaluation and we hope to have the opportunity of welcoming you back in near future. Kind regards.

Felixstowe2016 wrote a review Nov 2018

Felixstowe, United Kingdom4641 contributions184 helpful votes

+1

Two night stop over.

Large hotel easy to find on the outskirts of Merida but within 15 minutes walk from the town. We used this place for its location being able to leave the car on the car park (chargeable) or park in the street for free outside the car park. Good clean rooms with all the amenities you want.

Date of stay: October 2018

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Trip type: Travelled

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Response from CristinaG5437, Director de Relaciones con Clientes at Hotel Velada Merida

Responded 13 Nov 2018

Dear Felix: Thank you very much for choosing us during your trip in Mérida and for your kind words. We are really happy to know that you were comfortable during your stay and that you enjoyed all the facilities and services that we offer. It will be a real pleasure to welcome you again soon!! Warm regards!

sjhHove wrote a review Oct 2018

Hove559 contributions331 helpful votes

Average hotel on the outskirts of Merida, popular with big groups

Stayed here as part of a Spanish tour. It’s a good 10-15 fifteen walk to the museum, and half an hour across town to the Roman Bridge. Our bedroom was comfortable but the decor was old fashioned, good air con, free wifi, reasonable bathroom, hair dryer and products. The breakfast, in a big soulless dining room, was average with a selection of savoury and sweet. However there is a nice little cafe in the foyer if you fancy a good coffee. The staff did their best.

Date of stay: October 2018Trip type: Travelled

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Response from CristinaG5437, Director de Relaciones con Clientes at Hotel Velada Merida

Responded 30 Oct 2018

Dear guest, thank you very much for sharing your opinion and good rating. Best regards.

pcfialho wrote a review Sep 2018

Lisbon, Portugal977 contributions168 helpful votes

Ok for one night / visit to the Roman Theatre

The main advantage of this hotel is the price and location outside of the historical center but still close enough to walk there. We parked nearby without problems. Wifi works and the triple room was ok. Paid extra for breakfast (around 15 euros for 1 adult and 1 child) and still had time for a refreshing swim before heading to the ruins.

Date of stay: September 2018

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Trip type: Travelled

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Response from CristinaG5437, Director de Relaciones con Clientes at Hotel Velada Merida

Responded 18 Sep 2018

Dear guest, We would like to thank you for having taken the time to comment on your recent stay at Velada Mérida Hotel. We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future. Kind Regards!!

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