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Crowne Plaza Hotel Brussels Airport

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#4 of 12 Hotels in Diegem
Certificate of Excellence
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Crowne Plaza Hotel Brussels Airport
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883 Reviews from our TripAdvisor Community

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Showing 590: English reviews
Reviewed 2 days ago NEW

My first visit to belgium..weather was cold and 3degree celcius. Hotel in airport,staff approachable,comfortable rooms with amenity and mini bar. Breakfast is reasonable..would like to thank the resturant staff and chef in the breakfast buffet. if you like to go to city take a walk to the village nearby which is 15mins..and central station is 5stop away and you can...

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Helpful?
Thank cukoo
Barrie, Canada
Reviewed 1 week ago NEWvia mobile

Very comfortable rooms but the heat is a little to much. Restaurant is nothing to write about but you can always go to the bar and have a good beer and hamburger. Very far from town or any where else to eat. There is a shuttle bus from the airport

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Helpful?
Thank traveller952016
Maaren V, Guest Relations Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear traveller952016, Thank you for your review regarding your recent stay at the Crowne Plaza Brussels Airport. I am very sorry to learn that your experience fell short from your expectation. I was concerned to read of your feedback and the AC issue you encountered and I would like to assure you that these have been taken on board and...

Reviewed 1 week ago NEWvia mobile

Absolutelly the best choice in this location. Servis quality, smiling faces, bed&pillow comfort and delicious breakfast. Internet speed and all other advantages make them top hotel in for business trips to Brussel.

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Helpful?
Thank Atila E
Maaren V, Guest Relations Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Atila, Thank you for taking the time to share your great feedback from your stay with us in Brussels. It is wonderful to read that you enjoyed so many aspects of your stay with us and you highly appreciated the delicious breakfast of the hotel and the smiling faces of our staff. To know that your stay was truly...

Timbuktu, Mali
Reviewed 1 week ago

Room was as you would expect. However, the service in the restaurant was terrible- it was only half full yet took at least half hour to even take our ideas and then another 2 hours for food to arrive. This happened both nights we ate in the restaurant. No idea why it took so long as there plenty of staff...

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Helpful?
Thank P396
Maaren V, Guest Relations Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear P396, First of all I would like to thank you for taking the time to share your feedback with us. Your information is very valuable for us and is already shared with our F&B Director. We hope to welcome you back soon and let you experience the standards we stand for. Kind regards, The Guest Relations Team

Winnipeg, Canada
Reviewed 1 week ago

The rooms were roomy, clean and modern. I had room service every evening just for ease which was really good, the prawns with noodles was excellent. I had a couple in the bar each evening from work, the bar staff were attentive and friendly, I didn't have to wait for a beer even when the bar was full. The only...

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Helpful?
Thank Colin D
Maaren V, Manager On Duty at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Colin D, Great to read you really enjoyed the service of our bar team, as well the tasty noodles. Thank you for your feedback and we will have a look into the procedure concerning the parking with our Front Office Team. Hope to greet your soon, Stephanie M. - Manager On Duty

Namur, Belgium
Reviewed 3 weeks ago

This is the worst experience ever. We were directed by this hotel by United that cancelled our flight. It took more than two hours to check in. On a Saturday afternoon there were just two people at the reception to check in 500 passengers. There was no manager on duty. In addition, the two ladies were answering the phone and...

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1Thank ccir2017
Maaren V, Guest Relations Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear ccir2017, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience....

Doha, Qatar
Reviewed 4 weeks ago via mobile

This hotel is quite close from the airport and if you travel early morning or arrive late at night, I highly recommend to stay here. However it's pretty far to the city if you're thinking of going for sightseeing. You either catch a shuttle bus to the airport and take a train to the city or walk to the closest...

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1Thank Elly_0117
Maaren V, Guest Relations Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Elly_0117, It is great to read you highly recomment Crowne Plaza Brussels Airport. On your next visit do not hesitate to ask our reception staff more information for travelling to Brussels. Best regards, Guest Relations Team

virginia
Reviewed 15 January 2017

We checked in the airport Crowne Plaza Hotel as IHG group platinum member on Friday night for a early Saturday departure Check in was fast with a charming desk clerk. We took our bags to the room and then had an overpriced hamburger for a snack (over 25 E) Breakfast was 25E per person and not like you would expect...

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Helpful?
Thank hamptonroads
Maaren V, Guest Relations Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Family, First of all we would like to thank you for choosing Crowne Plaza Brussels Airport. We well noted you comment and we hope you well received are e-mail from our Manager On Duty Stephanie last week. The entire Crowne Plaza Brussels Airport Team hopes to welcome you back in the near future. Kind regards, Guest Relations Team

Neufchateau, Belgium
Reviewed 13 January 2017 via mobile

Had to stay two nights for a business meeting within the hotel facility. Nothing wrong to mention about the room itself : well equipped and clean (as it should be I admit) but the food and the service never met the expectations linked to that hotel category: food less than surprising and service quite unfriendly from the team. Service quite...

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Helpful?
23Thank jnicolay1975
Maaren V, Guest Relations Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear jnicolay1975, First of all it is great to hear that our room facilties were up to standars of Crowne Plaza Hotels. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our F&B Director and Front Office Manager to make the necessary changes. We...

Miami, Florida
Reviewed 8 January 2017

Staff was quite rude, especially when it came to food, so we had pizza delivered. No early shuttle buses. Room was decent, but no coffeemaker/kettle in the room. It was an ok stay for a few hours to rest before our early flight.

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Helpful?
Thank wehaveapiperdoone
IHGService, Guest Relations Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear wehaveapiperdoone, Thank you for taking the time to write us a review regarding your recent stay. We are very glad that you found our rooms to be good. However, it is regrettable that the rudeness of our staff, lack of some amenities in the room and shuttle hours were a letdown. Please accept our sincerest apologies for any inconvenience...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Just a stone's throw away from Brussels National Airport, Crowne Plaza Brussels Airport has it all! Surrounded by the Corporate village, home of many intl companies HQs, alongside the ring leading to all European cities and flattered by a beautiful 3HA park, Crowne Plaza Brussels Airport is the ideal place to be, being for business or leisure.Combining professional conferencing, 1st class equipment and personalized service is a MUST for us. Our 315 rooms (incl. club rooms and suites) are the perfect haven of peace. Furnished with state of the art equipment on top of all standard facilities, our rooms will certainly fit your need for tranquillity to work or relaxation after work. Staying with us for leisure? No problem, enjoy the comfortable furniture and great bathroom, sit back and relax!Stay connected to the world, using our WIFI high speed internet connection in the lobby and conference room. Should you need privacy, high speed internet is as well available in the rooms.Taste one of our delicious, home made dishes in the restaurant and whenever the weather allows it, try one of our finger licking BBQ. Just thirsty? Try one of our famous Belgian beers in the bar.If you are looking for a meeting space, we certainly have what you are looking for. With many possibilities, our 900m of meeting facilities, all with daylight, will certainly fit your requirements ... more   less 

Additional Information about Crowne Plaza Hotel Brussels Airport

Address: Leonardo da Vincilaan 4, Diegem 1831, Belgium
Region: Belgium > Flanders > Flemish Brabant Province > Diegem
Price Range: €90 - €258 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Brussels Airport 4*
Number of rooms: 315
Reservation Options:
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Also Known As:
Crowne Plaza Brussels Airport
Crowne Plaza Diegem
Hotel Style:
#1 Family Hotel in Diegem
#1 Romantic Hotel in Diegem
#1 Business Hotel in Diegem
#3 Luxury Hotel in Diegem
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Brussels Airport staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the side with heat!”
 of 5 bubbles hamptonroads, 15 Jan 2017 | Read review
“All rooms appeared quiet, accessible and spacious”
 of 5 bubbles chesterton548, 18 Oct 2016 | Read review
“Bad bad bad service ; what happend to the Crown Plaza ??????”
 of 5 bubbles Cke007, 24 Sep 2016 | Read review
“I have only stayed in the 5th floor reserved for platinum members. But, I would think all the rooms have excellent sound proofing like the rooms in this floor.”
 of 5 bubbles texas6006, 18 Sep 2016 | Read review
“Avoid hotel and choose from plenty of others in the area.”
 of 5 bubbles stevekennedy2015, 31 Aug 2016 | Read review
5 of 5