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pentahotel Brussels Airport

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166 Reviews from our TripAdvisor Community

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Showing 119: English reviews
Hertfordshire
Reviewed 2 days ago NEWvia mobile

Feels like a Motel as you check in at the bar and are immediately facing a pool table. Staff are pleasant but too busy meaning long waits for service. The place smells clean in the morning but by evening stinks! Surprisingly the food is really good but again service really slow - takes well over an hour from service to...

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Helpful?
Thank jlogan1302
Ipswich, United Kingdom
Reviewed 2 days ago NEW

Room - nice, no tea or coffee making facilities tho - and one bottle of water per room per stay. Shower stupid design (but very modern!) sprayed water onto bathroom floor no matter how careful you were. The detachable shower head wasnt long enough just to do hair without getting into the shower. The breakfast was lovely - loads of...

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Thank Sue P
Madri, Espanha
Reviewed 1 week ago

Very well decorated with a nice and cozy restaurant that serves good food. My room was a little noisy due to water pipes by the wall, but it must have been the one room. Gym with high quality machines

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Helpful?
Thank Pablo A
Afrodite z, Manager at pentahotel Brussels Airport, responded to this review

Dear Pablo, Thank you for sharing your feedback in relation to your recent stay. It is always nice to read that our guests enjoyed their stay & I am really pleased that we got things right for you. I hope that you will be a regular visitor to us here at pentahotel Brussels Airport. Kind regards, A. Zaczagkis - Sales...

Zaventem
Reviewed 1 week ago

Arrival was very late. Good service and the bar was 24h open, which was appreciated. The location is excellent, very close to the airport. The room at the ground floor are a bit noisy with the cars leaving early in the morning.

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Helpful?
Thank barentz
Niterói
Reviewed 1 week ago

- Great location - Food service is kinda nice for a hotel - laid back athmosphere - Easy to find parking lots around the property (there's an expensive paking inside the hotel as well) TV has some interective content for guest, though it could have a Smart TV as well...

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Thank danilod522
Afrodite z, Manager at pentahotel Brussels Airport, responded to this review

Dear, Thank you for the fantastic review of your stay with us at pentahotel Brussels Airport & for taking the time to share this. It is always nice to read that our guests enjoyed their stay & I am really pleased that we got things right for you. I hope that you will be a regular visitor to us here...

xxx
Reviewed 1 week ago

The idea to have pay tv is really good specially when you are travelling a lot. I dont know why food was as great as before the salac was really poor and the pasta.... better we dont make any comment!

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Helpful?
Thank F8673SQjoseluiss
Afrodite z, Manager at pentahotel Brussels Airport, responded to this review

Dear Jose, Thanks for taking the time to post your review of your stay with us on TripAdvisor. It was really good to hear that you enjoyed your stay with us but it was disappointing to read that we only provided an average experience for you in our restaurant, this is not what we aim for. I hope that we...

Singapore, Singapore
Reviewed 1 week ago

The room I had was small with tight place only to walk around the bed... Particular room was smelling cigartette smoke. Shuttle bus service was only available during specific hours, not throughout the day... as such, I could not use shuttle bus service for my flights... Breakfast very nice

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Thank 699pascal
Afrodite z, Manager at pentahotel Brussels Airport, responded to this review

Dear Pascal, Thanks for taking the time to share your experience with us at pentahotel. It is nice to read that you enjoyed our large breakfast buffet. Although we are a non smoking hotel we want to apologize for the cigarette smell in the room. We hope to welcome you again with us very soon! Kind regards, A. Zaczagkis -...

Brussels, Belgium
Reviewed 2 weeks ago

Excellent service : from check in up to check out - friendly & really efficient , but the room is really tiny : it was nearly impossible to put 2 suitcases in the double room. The direction to arrive at the hotel could be more visible.

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Thank Japan2
Afrodite z, Manager at pentahotel Brussels Airport, responded to this review

Dear, Thank you for the kind words following your stay with us here in Brussels Airport! It is always nice to hear that we are doing things the right way! I hope that we will see you back with us very soon. Kind regards, A. Zaczagkis - Sales Manager.

Reviewed 2 weeks ago via mobile

Basically it's not a hotel but a bar with rooms, especially when your room is on the ground floor, where near the reception desk(bar). If Your room is No.001 ~ 010, you can still hear people talking, playing billiard, loud music, even when it's 22:00. HOW COULD YOU GET SLEEP? I WILL NEVER STAY IN THIS BAR AGAIN!!!

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Thank Leon L
Afrodite z, Manager at pentahotel Brussels Airport, responded to this review

Dear Leon, Thank you for taking the time to post your review of your stay with us at pentahotels here on Tripadvisor. I am sorry to hear you did not enjoy your stay with us and can only apologize for the issues you encountered. Kind regards, A. Zaczagkis - Sales Manager.

Luzern
Reviewed 2 weeks ago

very nice restaurant and bar. good breakfast and helpful staff. The heating in the room is via manually air conditioning. the room is very small and has almost no place for baggage. the windows are not well insulated and one can hear the airplanes. But for one night it is ok.

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Helpful?
Thank 847mihais
Afrodite z, Manager at pentahotel Brussels Airport, responded to this review

Dear Mihais, Thank you so much for these kind words! It is always nice to hear that we are doing things the right way! Our rooms are very cozy indeed but we do have bigger rooms at a small supplement to pay. We hope to see you again really soon! Kind regards, A. Zaczagkis - Sales Manager.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Meeting Rooms
  • Room Service
  • Airport Transportation
  • Multilingual Staff
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
pentahotel Brussels Airport combines comfort and style. The recently renovated 3-star hotel caters to the needs of both business and leisure travelers offering cozy rooms and conference space. The hotel is located in the business district of Diegem, close to the NATO Headquarters. Situated only 5km from Brussels Airport and offering a free airport shuttle as well as onsite parking for a fee, pentahotel Brussels Airport is conveniently accessible. Guests are welcomed by the multilingual staff at the 24-hours reception which serves as a lounge bar at the same time. Complimentary wireless internet access is available in public areas and hotel rooms. pentahotel Brussels Airport features a restaurant and a lounge bar. Buffet breakfast is served daily from 6:30am to 10:00am and on Sundays from 06:30am to 11:00am. Guests can work out in the fitness center or relax in the pentalounge where a pool table and a playstation are available for entertainment. All 87 rooms are equipped with a 39-inch flat-screen TV, free movies and free Wi-Fi. Premium Wi-Fi is available for a surcharge. Each room has a private bathroom with shower, hair dryer and free bath amenities. ... more   less 

Additional Information about pentahotel Brussels Airport

Address: Berkenlaan 5, Diegem 1831, Belgium (Formerly Alliance Brussel Airport Hotel)
Region: Belgium > Flanders > Flemish Brabant Province > Diegem
Price Range: €48 - €147 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — pentahotel Brussels Airport 3*
Number of rooms: 87
Reservation Options:
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Also Known As:
Holiday Inn Express Brussels Airport Hotel Diegem
Holiday Inn Express Diegem
Holiday Inn Diegem
Hotel Style:
#2 Business Hotel in Diegem
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Questions & Answers

Here's what travellers have asked, with answers from pentahotel Brussels Airport staff and other travellers.
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Questions? Get answers from pentahotel Brussels Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They all seemed the same to be honest!”
 of 5 bubbles suep605, 7 Dec 2016 | Read review
“If possible, ask for a quiet room”
 of 5 bubbles kd6sxi, 17 Oct 2016 | Read review
“if coming for Cisco, stay in NH”
  • coat-hangers - not even a closet
  • super-tiny room, not even a closet
  • great view ;) and noise from highway and airport
  • such a small sink, no space for anything
  • good shower, but it will flood
  • bathroom so small that toilettries are on top of the toilet
 of 5 bubbles ISmackedTheLion, 22 Sep 2016 | Read review
“Ask if dogs have been checked in!”
 of 5 bubbles Karlzaple, 5 Sep 2016 | Read review
“Watch out for price add-ons eg over-night parking, city tax, no basic breakfast and pay the night before!”
 of 5 bubbles pdamci, 27 Aug 2016 | Read review
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