The room was amazing. Clean and very big. It was super modern and exceeded our expectations however was very disappointed on our arrival. Manager/owner was unfriendly and despite checking in over an hour after check in time our room still wasn’t ready. Was offered a drink while we waited which we thought should have been complimentary but wasn’t then no one came to notify us when it was ready. Customer service skills could definitely do with improvement.
Was in St Helens overnight and too the opportunity to stay and catch up with family members who live nearby. Upon arrival I was warmly greeted and from that moment on every staff member I encountered was friendly and super efficient, I ate dinner in the bar and breakfast the following day in the dining room and both were delicious, good value and catered for my vegetarian diet. I had drinks in the bar in the evening and this is a pub that is obviously popular with the locals, there was entertainment in the late evening and a great atmosphere. My room was spotlessly clean and the bed very comfortable, although a little warm for my liking. The location is perfect for town, has good links and parking was free and plentiful. The next time I am in the area , I will undoubtedly stay here again as it was so good, thank you…
A great find. Evening meal was 5* restaurant quality - one of the best steaks I've had in a long time. Room was nicely appointed - boutique style and very nice (shower too small if I'm being picky). Breakfast - excellent again, properly cooked to order and a decent size cup of coffee. Great value too. Would stay again - in fact have already booked for another stay in a few weeks.
We had a lovely evening and night here last weekend. A wonderful welcome from the staff, and were shown up to a lovely quiet room with en-suite. The decor and style was modern luxury and the bed incredibly comfortable. The dinner menu was really extensive, making it super hard to choose from an array of tempting dishes! Very generous portions and reasonably priced for what we chose. I wouldn't hesitate to recommend this place, and the location is handy for getting into the city centre, as well as getting to the M6. Liz and David.
The Eccleston Arms is an absolute gem of a hotel, the rooms are Boutique style and immaculately clean. From the outside you can’t appreciate what a beautiful Place this is but step inside and it’s fantastic, the decor has some nods to Art Deco but with its own styling , well laid out from the inside with formal and relaxed seating areas. Plus lovely outside courtyard area . The food is fantastic, I have had an evening meal, breakfast and lunch here and all meals were great. Then there is the staff you simply couldn’t ask for nicer , nothing is a problem from the minute you walk in. Clare even got me a cuppa and has my bags taken up to the room for me. My team at work now stay there all the time it’s so nice. Well worth a visit for a stay or meal.