We did not stay here as when I enquired about a room was told that it had been contracted out (I later found out they meant taken over by the home office) We were on the car park for 15 mins as that is how long it took me to get attention on the reception desk. One week later we recieved a parking fine for £85.00. what a scam
I booked this hotel for a short 2 night stay to visit family however was contacted a week before I was due to arrive saying the home office had closed the hotel due to needing the hotel facilities for refugees. At the time I thought okay at least I have a bit of time to find another hotel which I did. On the day of me travelling to St Helen's I received a message saying OYO was looking forward to my stay that day, confused I tried to contact OYO and could only get a very unhelpful automated voicemail with instructions to go to their website and message online. After sending a message explaining they had cancelled my booking I carried on with my trip but then received a message saying I would have to pay a cancellation fee for the full amount for 2 nights of £120.10! After sending numerous messages to the online messaging system I only received what seemed to be written by a robot not answering my questions. It was only when I sent a message saying I would take legal action that I was contacted saying they would pay me my full pay back and apologised. I told them their hotel is still being advertised online and to take it down otherwise this would happen to others. I sent this email 2 weeks ago and can still see they are advertising it online. So this is a warning for anyone looking to book there, I didnt want anyone to lose their money or go through the aggravation that I did.…
Travelled down for 5 hours with my partner and our 18 month old daughter to take her to Knowsley safari park and after the long journey we got there for them to tell us the home office had taken over the hotel and they were taken in no guests! Yet no message or no email to inform us of this after driving for 5 hours!
After booking this hotel several weeks ago, a week before our visit I get a phone call that they have to cancel. Why? Because the home office want it for immigrants. No offer of recompense for our inconvenience and hassles of booking somewhere else close by. Absolutely disgusting. Not even a recommendation of a hotel close by... Shoddy management again at its best.. I thought Brittannia hotels were bad but you need some training young lady. Never ever oyo now
1 night stay was actually ok, I wasn't expecting much as this hotel is an old Premier Inn complete with original lavender flower artwork. But slept well and was a good night's sleep, no breakfast. The lakeside view was a bonus as was the bath, clean rooms and no problems..