We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
07/05/2017 08/05/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Mercure St Helens

    Linkway, St Helens WA10 1NG, England
    Save
    May 7
    May 8
    1 room, 2 adults, 0 children
    US$70
    View Deal
    Traveller (45)
    Room & Suite (29)
    Dining (2)
    Eccleston Arms
    80 reviews
    #2 of 5 B&Bs / Inns in St Helens
     
    Premier Inn St. Helens (A580/East Lancs) Hotel
    263 reviews
    #2 of 4 hotels in St Helens
     
    Premier Inn St. Helens South Hotel
    236 reviews
    #1 of 4 hotels in St Helens
     
    Mercure Haydock Hotel
    701 reviews
    #1 of 3 hotels in Haydock
     
    Overview

    • Excellent22%
    • Very good32%
    • Average25%
    • Poor10%
    • Terrible8%
    1 week ago
    “Good central location in St Helens”
    1 week ago
    “One-Night Stay to Attend Concert”
    Free Wifi
    Free Parking
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    4 Star Hotel
    All hotel details
    Eccleston Arms
    80 reviews
    #2 of 5 B&Bs / Inns in St Helens
     
    Premier Inn St. Helens (A580/East Lancs) Hotel
    263 reviews
    #2 of 4 hotels in St Helens
     
    Premier Inn St. Helens South Hotel
    236 reviews
    #1 of 4 hotels in St Helens
     
    Mercure Haydock Hotel
    701 reviews
    #1 of 3 hotels in Haydock
     
    {"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
    Rooms
    7 May8 May
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view 2 other deals from US$70
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all St Helens hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "7955891684d34b669637da351169c559", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":227162,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[],"additionalContentIds":[],"pollCount":0,"checkin":{"day":7,"month":5,"year":2017},"checkout":{"day":8,"month":5,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":-1,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"7955891684d34b669637da351169c559","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":70,"lowestMetaPrice":70,"additionalPartner":false,"highestMetaPriceDisplay":70,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":true,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":70,"lowestMetaPrice":70,"highestMetaPriceDisplay":70,"hotelName":"Mercure St Helens","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6Ijc5NTU4OTE2ODRkMzRiNjY5NjM3ZGEzNTExNjljNTU5IiwiQUlLIjoiODI2MmQ1MmMyZmIxNDQ0MDhmOTJmN2FkNDEzNzBiZjgifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": false, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "07/05/2017", "checkOut": "08/05/2017", "lowestPrice": "US$70", "hasDates": true, "hacComplete": false, "contentIdMappings": {}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","dust":{"sub_header":"ibex_room_grid_hsx__sub_header"},"moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"}},"containerClass":null,"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","dust":{},"moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"}},"containerClass":null,"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{}},"containerClass":null,"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/hotels\/sherpa-TA.png\"\/>"}
    Write a Review
    Reviews (433)
    Traveller rating
    Traveller type
    Time of year
    Language

    71 - 75 of 433 reviews

    Reviewed 5 December 2016 via mobile

    My first stay here and the room was clean but not exactly warm for the weather at the time. No information in the room on the hotel amenities or local services. The service in the bar / restaurant was very poor, they were friendly enough...More

    1  Thank Richard B
    Response from Adele678, Manager at Mercure St Helens

    Dear Richard, Thank you for your comments. I have personally looked into the issues raised and due to your findings, old procedures have been re-written and new procedures have been put into place. Customer comments are very important to the hotel as it is always...More

    Reviewed 3 December 2016

    I had the mis-fortune of booking myself into this place on Friday 25 November 2016 - arrived plenty of parking :-) - got to my room for a quick bath and change and out to meet ex work colleagues/friends of 25 years ago for annual...More

    Thank jancarter2016
    Response from Adele678, Manager at Mercure St Helens

    Dear Ms Carter, Thank you for your comments, it is only through customer feedback that I can improve my services and deliver the service customers should expect. During the Christmas period everyone's spirits are lifted and this often leads to guests having extended nights out...More

    Reviewed 27 November 2016

    It is difficult to conjecture the market segment that this hotel has been designed to serve. The guests included men in day-glo jackets, some of whom brought a MacDonald's meal into the bar area of the restaurant whilst we were having our dinner. And I...More

    1  Thank JAGBrown
    Response from Adele678, Manager at Mercure St Helens

    Dear Mr Brown, I am sorry you left the hotel with a negative feeling it is never our intention for anyone to feel this way. I have noted each of your points and will be looking into them, may i please ask that you contact...More

    Reviewed 27 November 2016

    Went to this hotel was ok nice big beds room lovely clean only fault was the breakfast plates cold toaster broke on 1 side cups cold had to ask for side plates for making the toast these little things could of been sorted quite easy,...More

    Thank jack4
    Response from Adele678, Manager at Mercure St Helens

    Dear Guest, Thank you for your comments. I have taken on board your comments with regards to breakfast and will be looking into these personally. I do hope to see you at Chalon Court Hotel in the future where you will be happy to see...More

    Reviewed 21 November 2016

    I was looking forward to visiting this hotel, as I remember it opening when I was a reporter in the area. My first impressions were good, friendly staff, nice looking reception area, large, comfortable room. However, it was after dark that the problems started. There...More

    Thank Jonathan J
    Response from Adele678, Assistant Reception Manager at Mercure St Helens

    Dear Jonathan, thank you for your review. It is not often we have noisy guests, but I assure you if we do they are told to consider other guests. I am sorry this ruined your stay. Many thanks, Adele

    Eccleston Arms
    80 reviews
    #2 of 5 B&amp;Bs / Inns in St Helens
     
    Premier Inn St. Helens (A580/East Lancs) Hotel
    263 reviews
    #2 of 4 hotels in St Helens
     
    Premier Inn St. Helens South Hotel
    236 reviews
    #1 of 4 hotels in St Helens
     
    Mercure Haydock Hotel
    701 reviews
    #1 of 3 hotels in Haydock
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free Parking
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Dry Cleaning
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    Details
    • Price range
    • US$70 - US$129 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    Photos
    Traveller (45)
    Room & Suite (29)
    Dining (2)
    Hotel & Grounds (26)
    Nearby
    Nearby Hotels
    Hotel Ibis Styles Haydock
    701 reviews
    5.37 km away
     
    Premier Inn Liverpool Rainhill Hotel
    232 reviews
    4.79 km away
     
    Premier Inn St. Helens South Hotel
    236 reviews
    3.55 km away
     
    Premier Inn St. Helens (A580/East Lancs) Hotel
    263 reviews
    2.89 km away
     
    Nearby Restaurants
    Colours Restaurant
    176 reviews
    .33 km away
    Caffe Roma
    224 reviews
    .31 km away
    The Chinese Buffet - St Helens
    625 reviews
    .24 km away
    Caffe Nero
    24 reviews
    .32 km away
    Nearby Attractions
    The World of Glass
    289 reviews
    .08 km away
    Theatre Royal
    113 reviews
    .49 km away
    North West Museum of Road Transport
    54 reviews
    .62 km away
    The Citadel
    43 reviews
    .31 km away
    Questions & AnswersAsk a question
    JKL987
    Does the management staff ever call guests back to resolve a complaint?
    22 April 2017|
    Answer Show all 2 answers
    Response from strutking | Reviewed this property |
    I have to agree, staff are absolutely brilliant. It comes down to management who in my eyes do not have a clue. I see them regularly asking staff how or wot to do.
    0
    Votes
    j0ananderic
    Do you have to book for afternoon tea ? And how much is it !
    12 September 2016|
    Answer Show all 4 answers
    Response from Saurabh2107 | Property representative |
    Hi you don't have to book this and it is 14.95
    0
    Votes
    1zztony
    Hi there do u have family rooms
    11 November 2015|
    Answer Show all 3 answers
    Response from Vicki H | Property representative |
    Yes we do have family rooms and interconnecting room.
    0
    Votes
    Room Tips
    "Make sure the fan works!"
    Read review
    "We asked for a high floor, which had a better view."
    Read review
    "The executive suit is worth the extra money."
    Read review
    "You can get a good deal on Groupon or other deal offers online"
    Read review