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Mercure St Helens

Expedia.comUS$68*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$70*
US$68*
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US$70*
US$70*
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Mercure St Helens
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444 Reviews from our TripAdvisor Community

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Showing 437: English reviews
Reviewed 3 weeks ago via mobile

Myself and my partner stayed here on a Saturday night, check in was painless, bar and lounge was great, the room was tidy and clean. The only thing wrong was the heating was near unbearable, it didn't seem to work when we tried to turn it down. We would come back.

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Helpful?
Thank Loubilouandjustin
Exeter, United Kingdom
Reviewed 4 weeks ago

Don't be fooled by the tatty and broken exterior, the interior really is worse, stair carpet is torn and a trip hazard, everything is broken and awaiting reapair, you can't even get a fresh coffee with breakfast (yes, the coffee machine is also broken). Didn't see a single smile on either other guests or any members of staff, reception staff...

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Thank 275pip
Bexley, United Kingdom
Reviewed 4 weeks ago

A reasonably priced hotel with good standards and pleasant relaxed staff. Breakfast on Sunday morning was fine although the staff seemed a bit pushed to load up the self service trays. Very enjoyable and a good sleep over location. Although there was two wedding parties our room seemed to be sound proofed so no sound disturbance at all. Location was...

Review collected in partnership with Accorhotels.com
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Thank _ccerroni52
Dubai
Reviewed 4 weeks ago

I stayed here for one night on business. The first room I was issued already had someone in it and the same thing happened to my two colleagues. This didn't make us feel secure thinking that someone else could be issued a key to our rooms. My room was 29.2 degrees that evening and I couldn't turn the fan on....

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Thank idnar2008
Barnsley, United Kingdom
Reviewed 22 April 2017 via mobile

I stayed for one night on business. I changed rooms almost straight away due to the state of the first room. Unfortunately the second room was much the same. Room. Sunken, stained and sagging mattress. Rusty and broken fittings in the shower. The door would not lock. Wallpaper literally pealing off the walls. Aircon not working, unable to open windows...

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2Thank JKL987
Reviewed 19 April 2017 via mobile

I've been staying in the mercure for 5 or 6 month's on and off with work. 4 staff in particular, Vanessa, Lucy and Amy really make the effort to provide a homely and welcoming experience. There's another lady who works in the bar/restaurant. She's always smiling and has really good curry recommendations from the hotel menu/buffet. All in all great...

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Thank AWhiteWelcome77
Asif B, General Manager at Mercure St Helens, responded to this review

Dear Guest , We very much appreciate your compliments . I will pass your comments and appreciation to our talent as well . We are very pleased that you enjoyed curry buffet and your overall stay . We hope to welcome you back soon . Warm Regards , Asif B General Manager

Llandrillo, United Kingdom
Reviewed 17 April 2017

I have stayed in this hotel a few times over the years this is the first time under this brand. The hotels ticks the average boxes and offers very good value... the rooms are a good standard, clean with a good shower. Just what you need for an overnight stay. It is a short walk to the main shopping area,...

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Thank John5389
Asif B, General Manager at Mercure St Helens, responded to this review

Dear Guest , We are very much thankful for your loyalty to this hotel and always keeping us your first preference . Your compliments about room standard, cleanliness , shower , wifi and value for money are highly appreciated . Please do try our weekend Curry Buffet in our signature restaurant . Looking forward to welcome you back soon. warm...

Manchester, United Kingdom
Reviewed 13 April 2017

We stayed at the Mercure for one night to attend a concert at the nearby Citadel venue. The hotel is well located, only a few minutes' walk from the centre of St. Helens. On arrival there was ample car parking available. The check-in was quick and easy and the Reception staff were very friendly. Our double room on the 3rd...

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Thank Pogo650
Asif B, General Manager at Mercure St Helens, responded to this review

Dear Guests , We very much appreciate your comments about staff friendliness . Also your comments about spacious room , decor , swivel chair , toiletries are well noted and we are very pleased . We will look into air conditioning and will definitely improve in this area . Myself and team are very much looking forward for your next...

Bedford, United Kingdom
Reviewed 11 April 2017 via mobile

Vanessa on reception was very helpful, bar staff very polite and friendly, especially Charlie and Dulietta lovely guys would stay again, had to wait a good while for food but worth the wait. Conference facilities very accommodating........ comes well recommended

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Thank a2013467
Asif B, General Manager at Mercure St Helens, responded to this review

Dear Guest , We very much appreciate your compliments and appreciation about Vanessa , Duiletta and Charles . Also your positive comments about our conference facilities are very encouraging and my team will be very pleased to know as well . Warm Regards , Asif

Nottingham, United Kingdom
Reviewed 11 April 2017 via mobile

I recently stayed for the grand national meeting Friday to Sunday, I walked in to check in to a rude member of staff who gave me an "don't care" greeting, who simply said that's £250 to pay then, she didn't tell me check out time or breakfast time or even thanked me! Saturday evening I asked for a cab, to...

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Thank Steph F
Asif B, General Manager at Mercure St Helens, responded to this review

Dear Guest , We very much apologies for the inconvenience caused and an experience which doesnot truly reflect Mercure standards and our hospitality . I very much appreciate if I can be contacted on gm@mercuresthelens.co.uk Warm Regards , Asif B General Manager

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Charming Chalon Court hotel in St. Helens welcomes guest'sExperience delightful St. Helens as well as the lovely counties of Northwest England from this cosy home base. Only 35 minutes from Manchester International Airport and a mere 20 minutes from John Lennon Airport, with easy access to the Trafford centre and liverpool one. this St. Helens hotel features contemporary, colourful rooms as well as on-site dining at the Pyramid Restaurant. Business and leisure travellers alike enjoy access to the hotel's fitness centre, in addition to room service, convenient work stations and Wireless, High-speed Internet access (fees apply). The Chalon Court hotel in St. Helens also has five adaptable meetings rooms, which can be tailored to accommodate a wide range of special events.The Chalon Court hotel's location makes it easy to explore the vibrant cities of Liverpool and Manchester as well as the scenic landscapes of Merseyside.The 84 stylish and up-to-date rooms include features like LCD televisions, mini safes, hairdryers .Visitors can savour British-inspired cuisine at Pyramid Restaurant in the Chalon Court hotel.Guests can maintain their workout routines thanks to the on-site fitness centre complete with indoor pool at Chalon Court hotel.This St. Helens Chalon Court hotel offers secure parking for 150 cars.The Chalon Court hotels helpful staff are happy to assist guests with impressive events for up to 300 attendees ... more   less 

Additional Information about Mercure St Helens

Address: Linkway, St Helens WA10 1NG, England (Formerly Chalon Court Hotel)
Region: United Kingdom > England > Merseyside > St Helens
Price Range: €62 - €91 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure St Helens 4*
Number of rooms: 84
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Also Known As:
Park Inn By Radisson St. Helens Hotel St Helens
Park Inn Saint Helens
Park Inn St Helens
Mercure St Helens Merseyside
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Questions & Answers

Here's what travellers have asked, with answers from Mercure St Helens staff and other travellers.
8 questions
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Questions? Get answers from Mercure St Helens staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't go there till they get the air con fixed”
juliebV3183WO, 24 May 2017 | Read review
“views on the odd numbered rooms - top floor provided air con working”
436sandrak, 16 May 2017 | Read review
“Rooms 101,102 & 207 very good & comfortable”
huwsi, 3 May 2017 | Read review
“Make sure the fan works!”
idnar2008, 24 Apr 2017 | Read review
“We asked for a high floor, which had a better view.”
Pogo650, 13 Apr 2017 | Read review
5 of 5
Expedia.com
US$68* /night
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Hotels.comUS$70
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*Disclaimer
Prices are for 1 room, 2 adults
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