Having received the standard response from the hotel, i.e. "Please revisit and we will try harder.", I sent the following email but received no reply. Thank you for your prompt response and I wish to stress that my critical comments were NOT directed at the Comfort Inn staff. My wife and I found all members of staff without exception to be chatty, friendly and helpful. It is such a shame that they were let down by sub-standard accommodation. You must be aware that the hotel is in dire need of a major refurbishment? We stayed at these premises when they were a Premier Inn and nothing has changed, except for signs of wear and tear that have not been addressed. We were allocated Room 19 and noted the following problems:- 1. A massive stain on the ceiling, above the bed. It looked as though the room above had been flooded. 2. The non-slip surface of the bath was worn, so that it looked dirty. Before we used the bath, we felt we should rub antibacterial gel on the area and rinse it off with boiling water. 3. The trim under the basin was worn and disintegrating. 4. There are marks and chipped paintwork, throughout the room. 5. Whilst eating our packed breakfast on Wednesday morning, a wood louse ran out from under the bed and disappeared again, before I could dispose of it. This made us feel extremely uncomfortable. 6. The external areas of the hotel are dirty and littered. Our stay at this hotel is not an experience that we will repeat. We are extremely disappointed with the standard of the premises but appreciate the efforts of the staff there, who tried to make the best of poor accommodation.…
Great Place To Stay Over If It For 1 Night Or 1 Week Nice Comfy Clean Beds, Clean Room And Bathroom Everthing You Need In Room If Not They Have At Reception! Lovely And Close To A Restaurant And Bar Next Door And Very Short Ride To Sunderland City Centre! Plenty Of Car Parking Spaces And Very Helpful And Welcoming Hotel Staff! Very Good Value For Money! 5 STARS *****
This was a Premier Inn once, you can tell from the purple everywhere. Our room was spacious and the beds comfortable. The front desk was pleasant and helpful. The price was right and there were plenty of parking spaces.
Down by the river this accommodation is quiet and friendly with plenty of parking and nearby supermarkets. Fairly central location. Comfortable beds, spacious rooms and good value. Will use again. Recommended for those on a tight budget.
The Comfort Inn us a good choice if you're looking for a low cost place to stay near the Stadium of Light. It's nowhere fancy but it clean and comfortable. Until fairly recently it was a Premier Inn and not much has changed since the rebranding so you know what you're getting. As sone other reviews have pointed out, breakfast isn't great but to be fair what do you expect for £40 a night?