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The White Horse Inn

Traveller (36)
Room & Suite (8)
Dining (5)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Annie, Shane and the team offer a warm welcome at The White Horse Inn. Ideally situated on the A140 close to the village of Eye in Suffolk and midway between Ipswich and Norwich, this delightful Coaching Inn dates back to the 17th Century and continues to offer the very best in hospitality to the weary traveller.In the grounds are spacious, comfortable motel bedrooms offering en suite facilities, FREE WIRELESS INTERNET ACCESS, flat screen freeview television, direct-dial telephone and hospitality tray.
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Property amenities
Free Parking
Room Service
Restaurant
Free High Speed Internet (WiFi)
Meeting Rooms
Non-Smoking Hotel
Public Wifi
Room features
Accessible rooms
Non-Smoking Rooms
Good to know
HOTEL STYLE
Quaint
HOTEL CLASS
413Reviews
59Photos
3Q+A
63Room tips
Traveller rating
  • 274
  • 91
  • 25
  • 20
  • 3
Time of year
Traveller type
Language
  • Filter
  • English
Popular mentions
We were quite a large group, but really well catered for, no long gaps between courses & staff very attentive & the food was very good ! My family & I are coming here for out Christmas Day lunch, as we did last year ;o)
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Response from AnneC2187, Owner at The White Horse Inn
Responded 1 Jan 2019
Thanks so much for the lovely review, happy new year! Anne 😊
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After having to travel to Colchester hospital for a scan from Norwich and having to starve for 12 hours we stopped here on way home anticipating a lovely meal of lasagne and chips; the menu was well presented and quite expensive. Couldn’t have been more disappointed. The lasagne
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Response from AnneC2187, Owner at The White Horse Inn
Responded 30 Nov 2018
Thank you for your review. My advice, if I may give it, is that if you are ever served dog food or food resembling it in a restaurant or a pub then you should refuse it, certainly not pay for it. We are by no means perfect, but frankly this kind of review is insulting to what we do and I feel unnecessary. We serve many portions of our homemade lasagne averaging over 100 per week, it is incredibly rare to have a complaint about it being sub standard or not to taste, if however we do make a mistake (and lets face it we all do) we are more than happy to exchange or refund as appropriate. I read that you were also revolted by our Homemade Frozen Coffee and Tia Maria Mousse (a frozen coffee liquor mousse served in a coffee cup dusted with coco powder, a gluten free option) Normally favored for its silky smooth texture and rich indulgent flavors. I have been quite genuinely asked on many occasions for the recipe for this dessert, probably more than any other. Unfortunately as your dissatisfaction wasn't raised at the time I was unable to look into the points made. We did sell 30 portions of this batch without any other negative feed back. Thank you for making us aware of service issues on another table. We have made a training point of this issue. Some of our staff are young and inexperienced although very keen and hard working, I am sure they will take these comments on board. Plainly this was an unacceptable solution to the problem. I am sorry to hear that you had had a difficult day. I guess that many of our customers are dealing with all kinds of personal battles, as we are unaware of them we are unable to tailor our service or food to suit them. We welcome comments that can help us shape our business to our guests preferences. We particularly value verbal comment at the time of service to enable us to act quickly to find a resolve, no fuss. We also offer comment cards that facilitate anonymous feed back quickly. I note from your review history that you are a more critical judge when dining out and seem to prefer this medium to express your views which is of course your personal choice. Personally I find that a quiet word at the time goes a long way and reaps reward and favor. Thanks again.
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Went here for my dads 70th Birthday celebrations. Amazing food, staff and welcome. Made it extra special with how attentive the staff were. We were allowed to decorate with balloons etc and they brought out the cake after the main course. Excellent service, excellent food,
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Response from AnneC2187, Owner at The White Horse Inn
Responded 1 Jan 2019
Thank you! So glad you enjoyed your meal. Anne
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Gosh how this place has changed in that time. From the minute we stepped through the door we received friendly attentive service. The menu was extensive and the food was very tasty. Served quickly. Pub has been extended to incorporate accommodation and a much larger restaurant.
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Response from AnneC2187, Owner at The White Horse Inn
Responded 5 Nov 2018
Thank you for your lovely review, I’m glad you’re pleased with the changes we have made and we hope to see you again soon, Anne.
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Had a wonderful time here. The food was superb and the beer wonderful. It has a great selection of beers. The interior is typical Suffolk timber frame and beautifully renovated, combining modern aspects with very old. The service was also good and very friendly.
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Response from AnneC2187, Owner at The White Horse Inn
Responded 5 Nov 2018
Thanks so much for visiting and for the lovely review. We hope to see you again soon, Anne.
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12
do you cook xmas day
Most places are open Xmas day would phone up and ask bet they will be!
1 vote
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standard of food
The food is excellent both for dinner and breakfast. Good prices, would recommend.
0 votes
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I'm sorry we don't allow dogs inside. We do however welcome well behaved dogs out side. The Four Horse Shoes down the road is dog friendly.
0 votes
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"Didn’t stay just stopped for lunch."
"We did stay we had an evening meal in the restuarant..Absolutely fine in every respect"
"Our room was very quiet and warm, so think the rest may have been as well."
"Anyroom is excellent"
"rooms are good seperate from pub"
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PRICE RANGE
US$90 - US$129 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the white horse hotel stoke ash
LOCATION
United KingdomEnglandEast AngliaStoke Ash
NUMBER OF ROOMS
11
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