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This is an excellent hotel, but annoying in a way as it could very easily be near perfect and deserving of five stars.
The service is good, no problems there. The room was nice and clean, but very dark even with all the lights on, but no big deal there.
The included buffet breakfast and dinner were just "good". There was nothing wrong with them, but felt like what you'd expect at a pub rather than a high end hotel.
Then finally the spa/wellness facilities. They were outstanding, and alone would have gotten this place a five star rating... But they close at 8pm!!! I couldn't believe that. At a hotel intended for adults (no kids under 14 allowed), where literally every person I saw were couples there together, closing at 8pm is inexcusable. It means you can't enjoy going out for a full day and then relax after. The poolside bar even closes at 7pm!
So, it is a good hotel, with an outstanding wellness center, but they make enough mistakes to lower it from 5 to 4 stars.
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Date of stay: May 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shiraz Hotel, Owner at Meses Shiraz Hotel
Responded 30 May 2022
Kedves Vendégünk! Köszönjük értékelését, hiszen szállodánk vezetősége számára vendégeink visszajelzése kiemelten fontos, mert szolgáltatásainkat folyamatosan a vendégigényeknek megfelelően igyekszünk fejleszteni. Nagyon örülünk, hogy ellátogattak szállodánkba és annak is, hogy szállodánkat kiválóra értékelték. Sajnálattal olvastuk éttermi fogásainkra vonatkozó észrevételét, amelyet séfünknek továbbítottunk. Továbbá azt is, hogy a wellness részlegünk reggel 8 órától este 8 óráig tartó nyitvatartási idejét rövidnek találták, azonban annak szívből örülünk, hogy a wellness részlegünk szolgáltatásai teljesen lenyűgözték Önöket. Bízunk benne, hogy hamarosan ismét hozzájárulhatunk pihenésükhöz, feltöltődésükhöz, szeretettel várjuk vissza szállodánkba Önöket! Üdvözlettel, Mező Brigitta szállodavezető
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This hotel is really gorgeous. Its atmosphere, helpful, polite and very nice staff, garden,and the food all make it unique and truly relaxing.
The wellness/spa area include different types saunas (e.g. Mountain meadow with herbs), relax room, indoor and outdoor pools, steam cabins, sauna and hammam ceremonies. And a bar! :-)
The lobby features an other bar and a game room as well - and everything make you feel as if you were in the 1001 nights.
2 years ago we stayed in a standard room, it was quite small, but had a balcony. Now we had premium one - it was very spacious, also with a balcony and a large bed. And there comes my only complaint: the mattress. It was a spring one. Every time my husband turned (he is almost 200 cms tall), I was kind of bouncing on the other side of the bed. Perhaps it's not that big thing, if you are not that sensitive.
This hotel is a must to visit. :-)
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Date of stay: April 2017Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shiraz B, Ügyvezető igazgató at Meses Shiraz Hotel
Responded 27 Apr 2017
Dear Magdolna, Thank you for sharing your opinion. We are delighted that you had wonderful days in our hotel and you are satisfied with us. We hope to see you soon again! Best regards, dr. Szepesi Richard general manager
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What I loved most about the hotel were the lounges to relax after wellness - super cozy double bed lounges around the pool - NICE !! I liked the wellness options and the occasional chai being served. Rooms are really nice. Food is okay, the evening options are very nice and the wine is good ;-)
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Date of stay: February 2017Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shiraz B, Vezető at Meses Shiraz Hotel
Responded 12 Feb 2018
Dear Michael! Thank you for your rating! We are glad to hear, that you had a pleasant stay in our hotel, and you found our special programmes enjoyable! We are waiting for your next visit! Best Regards, Mariann Sztaskó Operations Manager
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We stayed for 3 nights to celebrate my fiancé's birthday and recharge after a long hard year. It was disappointing. Unfortunately some of the employees who speak with guests are clearly annoyed to work there and making the stay uncomfortable and unpleasant experience The food is average not prepared for food allergies we couldn't eat diary and meat and gluten free totally. However it costs extra when booking but unnecessary because they won't prepare food for your sensitivity They were lactose free yoghurt but if you are sensitive to casein which is in diary products the lactose free version also contains it. So if you can't eat diary/soy/gluten you will be starving for a hefty price. Wellness is small and crowded can't enjoy the sauna programs always full and if you don't book it 8am you might be missing all programs which you thought will worth the expensive price. Don't recommend the hotel because of poor service in general Also the rooms are very worn down
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip:Don't book gluten and dairy free food it doesn't matter just cost extra
Bathrobes are l-xxl bring...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Shiraz, General Manager at Meses Shiraz Hotel
Responded 15 Jan 2024
Dear Our guest! Thank you for your evaluation, as the feedback of our guests is extremely important to the management of our hotel, because we are constantly trying to improve our services in accordance with the needs of our guests. We sincerely apologize that you felt our staff was not properly motivated. We would like to inform you that our hotel has a particularly high number of colleagues who are highly qualified in their field and have been strengthening our hotel's team for years. We would like to draw your attention to the fact that we do not charge any fees to our guests due to food sensitivities, and we inform all our guests at the time of booking about what dishes suitable for food sensitivities we offer during the meals. If they wish to eat in accordance with food sensitivities beyond this, we ask our guests to let us know at the time of booking, so that our kitchen can prepare accordingly during their rest. Thank you for your comment about your room, which we will try to remedy. We expanded our sauna sessions last year, so our guests can take part in special sauna infusions, which are very popular, so you need to register in advance. We hope that you will also experience our continuous development during your next visit in the near future. We look forward to welcoming you back to our hotel! Best regards, Brigitta Mező General manager
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Price range should be much lower.The quality of the services is way too low compared to the price. Wellness area acceptable for what it is. Food was really good, but the staff wasn't properly educated on how to behave in an exclusive Hotel. I can see that during Covid the quality staff has been removed, or only quit by themself and they have been replaced with students or low experienced people. I don't think anyone should choose this Hotel over the competition at this price.
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Date of stay: January 2023
Rooms
Service
Sleep Quality
Room Tip:wouldn't recommend mine. It was a superior room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shiraz Hotel, Owner at Meses Shiraz Hotel
Responded 12 Jan 2023
Kedves Vendégünk! Köszönjük értékelésüket, hiszen szállodánk vezetősége számára vendégeink visszajelzése kiemelten fontos, mert szolgáltatásainkat folyamatosan a vendégigényeknek megfelelően igyekszünk fejleszteni. Nagyon örülünk, hogy ellátogattak szállodánkba és annak is, hogy wellness részlegünk elnyerte tetszésüket. Őszintén sajnáljuk, hogy úgy érezte személyzetünk nem megfelelően képzett. Szeretnénk tájékoztatni, hogy szállodánkban kiemelten magas azon kollégáink száma, akik szakterületükön magasan képzettek és évek óta szállodánk csapatát erősítik. Nagyon örülünk, hogy Dubai éttermünk kiváló fogásai elnyerték tetszésüket. Reméljük, hogy folyamatos fejlődésünket legközelebbi látogatásuk alkalmával Önök is megtapasztalják a közeljövőben. Szeretettel várjuk vissza szállodánkba Önöket! Üdvözlettel, Mező Brigitta Szállodavezető
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Room: The room (junior suite) was spacious and quite, with Arabian interior style. A bedroom and a living room with a door was suitable for 2 adults and 2 kids. The toilet was separate from the bathroom, which is very good. Negative things: noisy air conditioning and one TV switch for 2 TVs (the hotel could not manage to provide an additional TV switch during our stay).
Hotel: Good selection of foods and drinks. Kind service (room and restaurant). Very good wellness facilities (during winter time it could be difficult to find empty sitting sőace). In-house programs. Flexible and fast reception. Large parking area. Car is a must.
The drinks and foods are extremely overpriced in the hotel. (During holiday seasons the room prices are also increased extremely.) Also, during the New Year Eve's dinner not even a bottle of water or a glass of campaign were provided free of charge! What a management mistake!
We had a very good overall impression about the hotel. It is highly unfortunate that the main focus is on earning extreme profit on top of high profit. This approach could be changed easily. That is why we are giving only 4 stars.
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Date of stay: December 2016
Rooms
Cleanliness
Service
Trip type: Travelled with family
Room Tip:Try to avoid a roof top room or a room facing the main street. Also rooms close to public areas...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Together with my wife we had a wonderful 3 night stay in Meses Shiraz Hotel. The hotel is located in a very nice small town, just next to Eger. The staff was very friendly with a big plus for Abdul who was really a great guy. Rooms are clean and nice, the spa area looks very nice even it is not very large. I would recommend the hotel especially for couples, has a very nice atmosphere. Food and service in restaurant is great.
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Date of stay: March 2012
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Ask for a room with balcony....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great hotel. Marocco style the whole way. Love it. Very good wellness section. Stayed for 3 nights.
I would give it 4-5 stars but will withdraw 2 stars.
For the price of this hotel the breakfast and dinner is what we would call only almost average. The quality of the food is poor. The nice waitors are good but cannot make bad food good.
Second. Hot summer day and night. The aircondition in the suite did not work properly. We could not get the rooms colder than 26 degrees. So we had to sleep with open windows and thereby get a lot of outside noise.
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Date of stay: July 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shiraz B, Ügyvezető igazgató at Meses Shiraz Hotel
Responded 5 Sept 2018
Dear Jacob, Thank you for your feedback. We are happy to hear that you had a pleasant sta at our hotel. We are sorry to understand that our kitchens offer didnt meet your taste. Our chefs re trying their best to serve a great variety while paying attention on child's needs or food allergies. If any problem occurs next time you visit us with any room facilities, please let our reception know, so our maintanance can solve the problem out right away. Hope to welcome you soon again! Best regards, Tímea Zsákay, hotel manager
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I thought the hotel was overpriced and over rated, The Hotel is in a village with nothing much going on around, we had a standard room and it was just that, standard!. Rooms were comfortable and clean, coffee maker, fridge, wifi. no English TV channels not that we cared . The restaurant was really good, we were very impressed with the food and the wine list. The Spa was nicely decorated but disappointing, I have been to many Spa hotels/ thermal baths in this part of the world so had slightly higher expectation, perhaps I am a bit biased! As this area of Hungary has several natural thermal baths and hotels we presumed this hotel was built in this location for thermal water, the pools are not mineral/thermal just heated and the chlorine smell was quite strong. It is also very dark in the main area, there are Several sauna's and steam rooms.
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Date of stay: February 2018
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shiraz B, Szállodavezető at Meses Shiraz Hotel
Responded 31 May 2018
Dear Rhonda, Thank you for your rating. We are glad, that you were satisfied with our arabic enterior and food &beverage specialities. We are sorry to hear, tha you missed thermal water, because our hotel is famous for it's moroccan style, services and tastes as well as hammam massages and hammam steam séances which unfortunatelly cannot be provided traditionally with thermal water due to it's origin. We hope to see you again next time! Best regards, Mariann Sztaskó Operations Manager
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We were here at the first weekend in February. Minus outside and the heating didn’t work. The maintenance came only the next day. He spent more than 3h in our room fixing the heating. We couldn’t change clothes to go to the wellness, we couldn’t rest in our room and they had no willing to give us an other room. In fact a manager lady was outrageously rude to us. It was really cold in our room but the AC screen showed 26celsius, and the lady told us it is 26 degree here you just can’t feel right now. I was like wtf? She couldn’t even say sorry that we cant use our room or can do nothing for more than 3 h, while they were fixing the heating. Whats more.. she was mad at us that we couldn’t tidy up our room... she was crazy. So it was terrible. Lots of money for low value. Rude manager, simple rooms, broken toilet, there wasn’t enough resting bed in the spa, no gym. Annoying that we paid that much for this service.
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Date of stay: February 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shiraz B, Vezető at Meses Shiraz Hotel
Responded 12 Feb 2018
Dear Our Guest! Thank you for sharing the above information with us. We totally assure you, that we've examined the situation with the Manager on Duty, and unfortunatelly based upon full house, our manager had no chance for offering another room option for you. Sorry for the inconvenience. We have successfully solved the maintenance problem, the heating works properly. We hope, that you will give us another chance in conviction of our exclusive services. Best Regards, Mariann Sztaskó Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Egerszalok area.
PRICE RANGE
€231 - €334 (Based on Average Rates for a Standard Room)
LOCATION
HungaryNorthern HungaryHeves CountyEgerszalok
NUMBER OF ROOMS
65
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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