Novotel Lombok Resort and Villas
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Pujut, Kuta, Lombok 83111 Indonesia
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US$61
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Full view
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Pool & Beach (627)
Dining (100)
What is Travellers’ Choice?
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
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Updated 29/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Lombok Resort and Villas
Updated 29/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#3 of 31 in Kuta
Location
Cleanliness
Service
Value
Travellers' Choice
Novotel Lombok is a 4 star resort located on the southern shore of Lombok, just 60 minutes from Mataram international airport. Featuring 102 beautiful rooms, suites, traditional Sasak and private pool villas set amongst tropical lush gardens, Novotel Lombok is the essence of relaxation and tranquility. While the children are entertained in our kids club, be pampered with a beachfront or in-spa treatment. Enjoy our four beachfront restaurants and bars, our four swimming pools and fitness centre. Enjoy entertainment and purchase local handicrafts at Novotel Lombok, along with a daily program of activities for both children and adults. Our water sports range from kayaking to scuba diving, or simple enjoy a walk along our private beach. Accommodation Options: Superior Room - King: Paradise awaits. Our Brand New Superior room is fresh and bright, combining modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 1 King and 1 Day bed. No Rollaway. Superior Room – Twin: Escape into tranquility. Our Brand New Superior twin room combines modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 2 Single and 1 Day bed. No Rollaway. Deluxe Room: Embrace freedom and calm. Our Brand New Deluxe King room is spacious and mixes modern decor, ergonomic comfort and total relaxation. Rooms are fully appointed including outdoor terrace to ensure memorable holiday. 1 King and 1 Day bed. No Rollaway. Sasak Villa 1 Bedroom: A unique experience combining relaxation and focus. Our traditional Sasak Villa treats you like a VIP, offering pool, garden or beach views. This villa showcase traditional decor and design, complimented with modern functionality. 2 adults, 1 child. Private Pool Villa 1 Bedroom: Designed with space & privacy where you can truly be yourself. Our private traditional Sasak villa offers an inviting and tranquil ambiance; relax on the terrace overlooking your private swimming pool and landscaped gardens. Up to 2 adults, 1 child. Private Pool Family Villa 2 Bedrooms: Relax in style and comfort. Our private traditional family Sasak villa adds space and privacy for the entire family with private en-suites for both bedrooms. Take a swim in your private swimming pool or simply read a book in the landscaped gardens. Up to 4 adults or 2 Adults, 2 child.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Kids stay free
Babysitting
Parking
Wifi
Pool / beach towels
Infinity pool
Outdoor pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
Indonesian
Location
Full view
40Car recommended
Grade: 40 out of 100
130Restaurantswithin 10 km
21Attractionswithin 10 km
Contact
Pujut, Kuta, Lombok 83111 Indonesia
Getting there
Car HireSee all Kuta car hire
2259Reviews75Q+A100Room tips
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Popular mentions
Located at Mandalika area, near the new MotoGp circuit and also near the airport, this hotel complex is part of Accor Group hotel. This hotel is just beside the newer Pullman hotel. Since it is located in Mandalika Area, which is just being recently developed for tourism, so it is rather quiet area. I had impression that the resort is just like a hidden gem/ oase after a very long, quiet and even very dark at night, new road from the airport to the hotel complex. The road really empty in such when I visited last lebaran holiday, it was only our car that cruise alone at the road. Kind of giving vibe of resident evil type of road. When I visited last May 01 2022, the hotel is quite full with tourist. Since the government ease the travel regulation due to pandemic, the tourism became boosted again. The hotel building and villas have Indonesian traditional style architecture which give very beachy vibe. It have good facilities for 4 star hotels. It has private beach with volleyball facility, mini market with quite reasonable price for hotel, art /gift shop, indoor gym with good facility, a rather small swimming pools and open air restaurant just in front of the private beach. The private beach are stunning with small islands on middle of sea, just like in Thailand. I rented a room with 1 king size bed and additional bed for 3 persons. The room is quite big, and it has a small balcony facing nature. The bathroom has separate shower and also bathtub. The room has standard amenities such as toiletries, coffee set ( nescafe classic), and tea set. The breakfast was served at the main restaurant in front of the beach. It has quite variety of menu ( western and Indonesian) The bad thing only is the coffee, since it was only nescafe coffee. They have bicycle rent for reasonable price, however it is very recommended to hire car in here since the distance to the capital city, Mataram, where all the good food located or Senggigi, where all the beach club located, at least 50 km away. Mount Rinjani is even farther , at 57 km away. Overall in my opinion, this is a very beautiful and complete resort. Worth it for the 4 stars!…
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Date of stay: May 2022
Rooms
Cleanliness
Service
Helpful
The hotel is completely overpriced. Bad quality for price. At this time there was a plague of ants, and the room was full of ants. We told the reception and they didn't even give an apology. Unfriendly staff. Also, we asked for late check out due to professional reasons with the hotel completely empty, and they threatened that if not leaving before 12:00 am they would charge another full day. Very bad attitude towards customer. Do not recommend
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from General Manager, General Manager at Novotel Lombok Resort and Villas
Responded 4 weeks ago
Dear L d, Thank you for taking the time to tell us about your experience at the Novotel Lombok Resort & Villas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are deeply sorry about the inconveniences caused by the ants in your room. Also about the challenges faced requesting for a late check out, we deeply would like to apologize. The experiences described indeed do not reflect the level of service we strive to provide for our guests at Novotel. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andreas Kahl General Manager
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Iam very impressed with this hotel ... Iam only looking to stay in Accor Chain.. This is difinitely a mush visit when you visit Located not in the city good for peace and relaxing your mind ,,it is near the Mandalika beach and the racing sport.. The room is clean and big,, food and drink are amazing ,,staff very helful and friendly I am sure i Will be back a gain in Lombok Thank you ...🙏🏻
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from General Manager, General Manager at Novotel Lombok Resort and Villas
Responded 4 weeks ago
Dear sudarlebah, thank you for taking the time to write a review after your stay with us and thank you for your great 5* rating! We are glad to see that you highlighted our clean and spacious rooms, the quality of our food & beverages as well as our friendly & helpful team. We would be happy to welcome you back to our resort during your next trip to Lombok. With kind regards, Andreas Kahl General Manager
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I am very impressed with this hotel as i am only looking to stay in accor chain. This is definitely a must visit when you visit lombok. Located not in the city center which offer tranquility and peace. It is near the Mandalika beach and the racing spot. Food and drinks are amazing. Staff are very helpful. Upgrade to the Sasak Villa to enjoy more spacious and private room. This property have a few pool with a very nice concept. You can see the sunset here.
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Date of stay: March 2022Trip type: Travelled
Room Tip: it is recommended to rent a car or driver as this place is quite far from the city center.
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Helpful
Response from General Manager, Geschäftsführer at Novotel Lombok Resort and Villas
Responded 5 Apr 2022
Dear vincentviandy thank you for taking the time to write a review after your stay with us. We are happy to read that you enjoyed your stay with us and highlighted the advantages of our location, our food and drinks selection as well as our helpful staff and the pool facilities. We would be glad to welcome you back to Novotel Lombok Resort & Villas during your next trip to Lombok. With kind regards, Andreas Kahl General Manager
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with my status as a diamond elite member of the accor hotel and guaranteed by the accor VIP treatment service, that doesn't happen here. honestly this is my visit with a nightmare experience being here. my holiday event got messed up and i don't get any comfort at all. with the experience of hundreds of nights I stayed in accor hotels and where Novotel is the original brand belonging to accor but here everything is not as it should be according to standards starting from bad hospitality from security, front office and poor quality of restaurant. very different from my previous visit which was great. I happened to be traveling overland from Jakarta and should have received good service but ended tragically with unpleasant treatment. I thank Mr. Hendri and Mr. Bayu for trying to help with any problems that arise from the Novotel team. even 3 nights I was there and until there was a problem from the hotel team, the big boss GM Novotel was not there to see me. Is the Accor SOP like that, sir? For the Front desk team named Arbain, please correct your attitude. your attitude is the worst of all Accor hotel frontdesk agents. from the time I arrived and until I checked out your behavior was very disrespectful and chaotic. Likewise, the FB team cannot serve properly according to Accor standards, how is the VIP service for Diamond Accor plus members. the quality of your service and hospitality is very bad. I hope Accor management is more serious in responding to the incident that yesterday I reported directly to one of the directors of Accor Indonesia, I hope it doesn't happen to other guests.…
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Date of stay: March 2022Trip type: Travelled
Helpful
Response from General Manager, Geschäftsführer at Novotel Lombok Resort and Villas
Responded 5 Apr 2022
Dear Mr. sridho, First of all thank you being one of our most loyal Accor ALL Diamond members and we are sad to read that your latest stay with us wasn’t as pleasant as your previous experience staying at Novotel Lombok Resort & Villas. Still the content of your review comes to us with a bit of surprise. As you mentioned, you’ve contacted a colleague at our corporate office on Tuesday 15.03.2022 around 9pm, to inform that you felt a lack of service by our team. Apparently this was related to an incident, that our Security team couldn’t allow you to park your car at the spot you desired, since it is crucial for that area to be kept accessible for safety reasons. As per your request to speak to the management about this situation, you’ve then been met by our Manager on Duty and Front Office Manager Mr. Henry, our Executive Assistant Manager Mr. Bayu & our Chief of Security Mr. Bobby. Please apologize, that I as a GM wasn’t personally available at that time of the evening anymore, but I can ensure you that I was kept updated on the situation by my team. I was also updated that the situation was actually handled to your satisfaction and you informed my team, that you would call our colleague at the corporate office again in the morning to inform, that the situation was handled. In the morning I’ve then been informed, that indeed you called our colleague in the corporate office, that you considered this problem as being handled. Therefore, we are wondering and are utmost sad to read, that apparently the incident wasn’t resolved to your fullest satisfaction. Regarding the lack of service mentioned in our numerous departments I’d also deeply like to apologize. I will talk to the related department heads to get more information on the lack of service you might have experienced during your stay, in order to retrain our staff to avoid further issues in future. Once again we are deeply sorry for any inconveniences caused and will utilize your feedback to improve our service in future. With kind regards, Andreas Kahl General Manager
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PRICE RANGE
US$60 - US$129 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel lombok hotel lombok, lombok novotel
LOCATION
IndonesiaWest Nusa TenggaraLombokKuta
NUMBER OF ROOMS
102
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Claim Your Listing Frequently Asked Questions about Novotel Lombok Resort and Villas
Which popular attractions are close to Novotel Lombok Resort and Villas?
Nearby attractions include Merese Hill (2.7 km), Tanjung Aan Beach (3.5 km), and Kuta Beach - Lombok (1.8 km).
What are some of the property amenities at Novotel Lombok Resort and Villas?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Novotel Lombok Resort and Villas?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Lombok Resort and Villas?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Novotel Lombok Resort and Villas?
Yes, free parking is available to guests.
What are some restaurants close to Novotel Lombok Resort and Villas?
Conveniently located restaurants include KRNK Restaurant & Bar, La Cabana Lombok, and The Hut Restaurant Kuta.
Are there opportunities to exercise at Novotel Lombok Resort and Villas?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Novotel Lombok Resort and Villas have airport transportation?
Yes, Novotel Lombok Resort and Villas offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Lombok Resort and Villas?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Lombok Resort and Villas offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Novotel Lombok Resort and Villas have any great views?
Yes, guests often enjoy the ocean view available here.