The Gables Hotel
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1 Annan Road, Gretna DG16 5DQ Scotland
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Dining (40)
Room & Suite (14)
About
#3 of 5 hotels in Gretna
Location
Cleanliness
Service
Value
The Gables Hotel is conveniently located just 11 minutes away from the station and close to many of the town's leading attractions including the Courtship Maze. Special Features- The hotel has Grade 2 listed status and it definitely stands out with its architecture, making The Gables Hotel a great choice for somewhere to stay. Facilities- Rooms include an en-suite bathroom, tea and coffee making facilities, a flat-screen TV and free WiFi access. The hotel also provides on-site parking facilities. Nearby- You won't be far away from bars, cafes or restaurants. The Gretna Gateway Outlet shopping centre is nearby and home to many leading brands and other amenities.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Conference facilities
Banquet room
Baggage storage
Non-smoking hotel
24-hour front desk
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Meeting rooms
Outdoor furniture
Picnic area
Laundry service
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Room features
Desk
Fireplace
Housekeeping
Room service
Telephone
Wardrobe / wardrobe
Flatscreen TV
Bath / shower
Iron
Private bathrooms
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English
Location
Full view
56Somewhat walkable
Grade: 56 out of 100
44Restaurantswithin 10 km
16Attractionswithin 10 km
1,140Reviews16Q+A100Room tips
Reviews
Traveller rating
- 669
- 254
- 118
- 62
- 37
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Popular mentions
I would like to warn all future customers not to think about booking any stay or event at this venue. The customer service is appalling! The Manager Claire Hodgson thinks nothing of talking over her customers, is very rude and condescending. Do not trust their booking procedures. I was not sent any email or paper correspondence regarding my booking and terms and conditions were not available on the website. There should be no excuse for poor reception staff and incompetence. During this exceptional time of a pandemic you would think the hospitality industry would be welcoming guests with open arms not alienating them for profit. Please don’t bother wasting your time and money here, you will be disappointed!
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Date of stay: March 2021Trip type: Travelled as a couple
Helpful
+1
Was frantic and phoning hotels a couple of weeks before our wedding. The hotel we had already booked had let us down (they didnt inform us) so spoke to Samantha the reservations co ordinator and so glad we did. She was so helpful and we managed to book the 7 rooms for 13 guests we needed and a room for 20 for our meal. From us getting there to leaving everyone was friendly, helpful and we felt really comfortable and at 'home'. Must say a big thankyou to the chef and kitchen staff for our food on both the nights was lovely, everyone said their food was spot on. A big thankyou to all your staff for making our special day/weekend a fantastic one to remember. I would just like say a special thankyou to the gentleman that was looking after us,didnt get his name but he couldnt do enough for us all the entire evening, (he should get a payrise!!) Because he is a big assett to your hotel, he worked tirelessly all weekend for us to make sure we were all well looked after. Well done all of you xxxx…
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Date of stay: December 2020Trip type: Travelled with family
Helpful
Response from Claire Hodgson, General Manager at The Gables Hotel
Responded 30 Dec 2020
We are so happy to read you had a lovely stay! Bruce is just new with us and this review is within his first week, he is delighted to read your comments. The whole team thank you for review and we hope to see you again next year for your anniversary!
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Well here goes with an honest candid review What can I say about this place, well the outside on arrival looks pretty good and is a good start, sadly the positive vibes end as soon as you open the front door. The reception desk looks like something from the 80s And I was waiting for Gordon the gopher to pop his head out, well reception is a broom cupboard after all. After a short wait of 20-no 30 minutes you may if lucky be able to check in.... hoorah I hear you say, but don’t try and get a drink whilst you wait. Ordering a drink is like mañana, it will arrive tomorrow, but cut them some slack as it could be a completely different order. Oh and before I forget if your there and your running out of diesel for your car, ask for some coffee - You might get 50mpg out of a cup- so bonus here. Now you retire to you room, this is like a journey through time on the Marie celest, which come to think about it could be the last time your room was cleaned. Anyway I digress back to the room. I highly recommend the rooms here if your into mountain climbing as there are large mounds you need to hike up, not sure what they are brushing under the carpet. The rooms are eloquently decorated with peeling wallpaper, holes kicked through doors and fruit peelings. Totally lush especially if you like dust. Moving swiftly on, the restaurant. Wow the chicken burger was immense and came with its own scaffolding- totally recommend! However if you order the mild curry be warned, it will arrive on a tower of Petri dishes. You will soon come to realise that these small dishes are not your side order of dips but are in fact your main meal. Oh the naan bread is a scientific wonder, it obviously didn’t burn up on entry through the atmosphere as it’s served with your curry, but if you do order this cast your eye over to the table with the chicken burger totally amazing. Must have been some bad weather there recently, the roof slates must have blew off en-mass, but in the spirit of recycling your food is served on them, however these are-in short supply especially when it’s raining as there is a long wait from ordering to receiving and in between courses - can only guess they need to be washed before re-served to you, but totally weather dependant. Whilst the hotel tries, they appear under staffed and disorganised- would also really like to know where the photos where taken on their site - would love to stay there next time instead.…
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Date of stay: December 2020Trip type: Travelled as a couple
Helpful
Response from Claire Hodgson, General Manager at The Gables Hotel
Responded 10 Dec 2020
Thank you for your review we take all comments from our guests onboard, unfortunately on this occasion I can't follow quite a large part of your review especially the mountains climbing with large mounds to hike up? As far as I am aware we don't have any doors with kick holes in them either so please do contact me directly with the information on this so I can address it. As you wrote your review on Sunday 6th December I am guessing you stayed over the weekend 4th or 5th December although I can't track any complaints over that weekend from the handovers of the team so I am sorry to read this without any prior warning you could be unhappy with your stay. Lovely to hear you enjoyed your chicken burger and a bit disappointing you didn't like our curry stand and slate plates (which aren't off the roof!) as this has been received very welcome from other guests that have stayed with us. All our food is cooked fresh with local produce, this does mean you need to wait for the food to be cooked to order. I am unsure as to what time you arrived at the hotel although sorry to read you had a little wait to check-in, was it due to your bedroom still being served ready for your check-in? Regarding drinks at the bar I can only assume you were waiting for non-alcoholic drinks to enjoy while waiting to check in as currently the Scottish COVID guidelines are you are unable to drink alcohol indoors unless you have a substantial meal at the same time. (this changes as of Friday 11th December for Dumfries & Galloway though). Sorry to read we didn't get your stay right, we will certainly look at ways to improve on this.
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Short notice stay at this hotel, for a very good price - db&b. Room nice enough, wifi good and the room was quiet, peaceful and had everything you would need. Price included an allowance to cover dinner, and the allowance easily covered a good meal. The food was excellent, quite a surprise for the price. Breakfast in the morning was equally good. Everything you would expect included. Overall, a very good stay, with excellent food quality, good service - and all for an excellent overall price.
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Date of stay: November 2020
Location
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Claire Hodgson, General Manager at The Gables Hotel
Responded 24 Nov 2020
Thank you for your lovely review. We really do strive to offer our guests the best service and surroundings we can. We have recently appointed a new head chef and it is lovely to read his new dishes on the menu are doing well. We do look forward to you arriving with us again in the near future.
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Our daughter and her Fiancés original wedding plans went up in smoke due to Covid-19, and so plans were hastily changed to a wedding in Gretna followed by a meal for 6 at the Gables Hotel. We booked three rooms at the Gables and stayed for 3 nights and we were kindly allocated the 'Dovetail Suite' complimentary for the wedding breakfast. We simply cannot complain about a thing! The staff were friendly, helpful and accommodating and we enjoyed our stay very much... I think that what some reviewers are overlooking when they write their reviews is that this is a 3 star hotel and not the Ritz - the rate you pay reflects that! Our room was spotlessly clean, the beds were comfortable, the tv, kettle and hairdryer worked. There was plenty of hot water, wardrobe and cupboard space. Breakfast in the morning was delicious and served with a smile and more tea/coffee/ toast was available if you asked. The Dovetail Suite was just perfect for our little celebration after the ceremony and the 2 members of staff who looked after us for the evening were delightful and couldn't do enough to make the wedding breakfast a fabulous one. We chose our food from the three course Sunday Lunch menu and it was delicious, well presented and hot. Ok, so maybe some carpets could be replaced and walls painted, but for us those things weren't important and didn't by any means takeaway from the enjoyment of our stay. Would we stay again? Yes definitely, the lead up to our stay was very stressful due to the constant changes to rules by the Scottish and English Parliaments. At times we thought that it would never happen, but it did, and the Gables Hotel and its staff literally saved the day for us and we can't thank them enough....…
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Date of stay: October 2020
Location
Cleanliness
Service
1 Helpful vote
Helpful
Response from Claire Hodgson, General Manager at The Gables Hotel
Responded 24 Nov 2020
Thank you for your lovely review. We loved looking after your wedding party and it was our pleasure to offer you the Dovetail suite complimentary to help you celebrate the big day! We've worked really hard to ensure our guests have a lovely experience during the pandemic and we are delighted to hear we did everything right for you. Don't be strangers and come again soon!
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PRICE RANGE
US$57 - US$147 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gables hotel gretna green
FORMERLY KNOWN AS
The Gables Hotel
LOCATION
United KingdomScotlandDumfries and GallowayGretna
NUMBER OF ROOMS
30
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Claim Your Listing Frequently Asked Questions about The Gables Hotel
Which popular attractions are close to The Gables Hotel?
Nearby attractions include Gretna Gateway Outlet Village (1.0 km), The Gretna Inn (0.9 km), and Halcrow Stadium (0.2 km).
What are some of the property amenities at The Gables Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Gables Hotel?
Top room amenities include a flat screen TV, a desk, and a fireplace.
What food & drink options are available at The Gables Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to The Gables Hotel?
Conveniently located restaurants include Solway lodge hotel resturant, The Gretna Inn, and Thorntons.
Is The Gables Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Gretna.
Does The Gables Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Gables Hotel?
Many travellers enjoy visiting Cartmel Medieval Village Priory (7.0 km).
Is The Gables Hotel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.