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Greens at Gretna

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Greens at Gretna
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324 Reviews from our TripAdvisor Community

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Showing 323: English reviews
Drumnadrochit, United Kingdom
Level Contributor
65 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 week ago

Having previously stopped at both this hotel and it's sister hotel (Smith's) I booked in here overnight on a return trip home back to Scotland. I have to honest and say there were some positives but these were overshadowed by some basic negative's which need to be looked at. Positive - polite attentive staff namely Stuart who served me my... More 

Helpful?
1 Thank ABC123Wakefield
Duncan-GG, Guest Relations Manager at Greens at Gretna, responded to this review

Thank you for your detailed review, First and foremost, please accept my apologies for any and all unnecessary inconvenience you experienced during this stay. Reading from start to finish, it makes for quite a story! Your feedback has been shared with our management team for immediate review. Safe to say that we'll be making some immediate improvements, starting with our... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

Stay here for two nights in there 4 poster room. We were in Gretna for a wedding. The hotel entrance is spacious and bright. The reception welcome was blunt and not much information regarding breakfast times dinners etc. The 1st 4 poster room was 300, the mattress was well northing, feel the springs it was that thin. The reception staff... More 

Helpful?
1 Thank Andy D
Duncan-GG, Guest Relations Manager at Greens at Gretna, responded to this review

Thank you Andy for your review, Some very varied feedback here! While I'm obviously delighted to see you enjoyed your breakfast and overall stay, there's clearly a few areas where you feel we let you down. Although we have just completed an extensive £1 million refurbishment, we remain on the lookout for ways to further improve the guest experience at... More 

North Wales
Level Contributor
172 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 1 week ago

This is one of those reviews which ideally needs a 3.5 rather than a 4, were it possible, so I'm rounding up! The good stuff: Greens is (as it says) the first hotel in Scotland and it's there as soon as you leave the motorway. It wasn't packed out, but there was a decent occupancy for Tuesday night, yet the... More 

Helpful?
Thank Tyke1961
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Lovely experience from start to finish, Got to spend the whole weekend with family and friends while we got married, The hotel was lovely, rooms were all very big with loads of space, staff were friendly and helpful, the food was nice and the buffett breakfast was lovely, cant wait to come back in june

Helpful?
Thank Sarah R
Duncan-GG, Guest Relations Manager at Greens at Gretna, responded to this review

Thank you Sarah for your review, First and foremost, congratulations on your recent wedding! I am absolutely delighted to see you enjoyed your recent stay, it was a pleasure to welcome all of your guests to our hotel. I look forward to personally welcoming you back to Greens in June! Kindest Regards Duncan More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago via mobile

Stayed here as a stopover to break up a long journey home. Welcomed by friendly staff and given good directions to our room. We stayed in one of the four poster rooms, surprised by how big both the bed and room was. Enjoyed a delicious evening meal and served by happy friendly staff. Had a very good nights sleep followed... More 

Helpful?
Thank Tamara T
Duncan-GG, Guest Relations Manager at Greens at Gretna, responded to this review

Thank you Tamara for your review, I am pleased to see you enjoyed your first visit to Greens! Your kind comments (particularly regarding our meals & customer service) are greatly appreciated. Please accept my apologies about the bathroom, I can assure you we'll be spotlessly clean for your next visit, Kindest Regards Duncan More 

Glasgow, United Kingdom
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 weeks ago via mobile

Staff attentive, so helpful and very friendly. We stay regularly at this hotel and the staff always remember us and give us a warm welcome. Food and drinks very reasonable as are the room prices. What's not to like here?.....Thank you.

Helpful?
1 Thank Kizzy7869
Duncan-GG, Guest Relations Manager at Greens at Gretna, responded to this review

Thank you for your review, I am delighted to see you enjoyed your recent stay with us at Greens! It is always a pleasure to welcome you back to our hotel, fingers crossed it won't be too long until we see you again. Kindest Regards Duncan More 

Derby, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 weeks ago

Stayed at Greens for our wedding weekend 11/11/16. the hotel was great all round for us, rooms are very spacious, staff were excellent, nothing was never too much trouble for them, Stuart was very friendly and made us all feel welcome (even family members that were staying elsewhere). food was excellent and reasonably priced and so was the all important... More 

Helpful?
Thank kak2222
Duncan-GG, Guest Relations Manager at Greens at Gretna, responded to this review

Thank you Chris & Natalie for your review, First and foremost, congratulations on your recent wedding! I am delighted to see that all aspects of your stay were up to your satisfaction. Your kind comments about the hotel and customer service (particularly from Stuart) are greatly appreciated and have been shared with our hardworking team. I hope to have an... More 

Doncaster, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 weeks ago via mobile

It's always a pleasure to arrive at Greens at Gretna, always a super warm reception, stunning rooms, fabulous food both evening and breakfast, all staff are friendly and want to make sure your stay is as comfortable as possible, look forward to staying again soon

Helpful?
Thank James R
Duncan-GG, Guest Relations Manager at Greens at Gretna, responded to this review

Thank you James for your review, I am absolutely delighted to see you enjoyed your recent stay at Greens, it is always a pleasure to have an opportunity to welcome you back! Fingers crossed it won't be too long before we see you again. Kindest Regards Duncan More 

Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 weeks ago via mobile

Stayed at Greens for a weekend attending family wedding. What a beautiful place to stay. Rooms are huge, clean and comfortable. Breakfast was buffet style with plenty of choice. The wedding dinner was wonderful...served with a smile...Staff were friendly and helpful. Only one little problem we came across was the lighting as we came back to hotel after an evening... More 

Helpful?
Thank linrob31
Duncan-GG, Guest Relations Manager at Greens at Gretna, responded to this review

Thank you for your review, I am absolutely delighted to see you enjoyed your recent stay with us at Greens! Your kind comments are greatly appreciated and have been shared with our hardworking team. Fingers crossed it won't be too long before I have an opportunity to personally welcome you back. Kindest Regards Duncan More 

Durham, United Kingdom
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 weeks ago via mobile

Good room very good value for money and clean Top Marks Recommend by a colleague to stay here but he recommended eating out ? After a long day checked into room very hungry as no lunch All I wanted was something quick and fast Stood at restaurants entrance and no one smiled or acknowledged me even though 3 staff on... More 

Helpful?
Thank Colin w
Duncan-GG, Guest Relations Manager at Greens at Gretna, responded to this review

Thank you Colin for your review, I am absolutely delighted to see that you enjoyed your first visit with us at Greens. Your kind comments regarding our accommodation and overall value for money are greatly appreciated. With regard to our evening meal service, I am a little surprised that you were left disappointed. We advise all customers during check-in to... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Greens at Gretna Hotel is more than just a fabulous wedding venue with large affordable accommodation, it is the perfect spot to take a break on longer journeys, meet for Business or to simply relax in our restaurant and beautiful gardens. Whatever your reason for visiting Scotland why not stop off and enjoy the relaxing surroundings of Greens at Gretna Hotel. Our location, just off the M6 and right on the Border of Scotland and England, is ideal for a short comfort break, with affordable hot food, tea and coffee and free wi-fi to check those important emails. Business guests can make use of the superbly equipped conference facilities and for those wanting to stay a little longer the rooms are spacious and competitively priced. ... more   less 

Additional Information about Greens at Gretna

Address: Glasgow Road, Gretna DG16 5FG, Scotland (Formerly Garden House Hotel)
Region: United Kingdom > Scotland > Dumfries and Galloway > Gretna
Price Range: €83 - €146 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Greens at Gretna 3*
Number of rooms: 38
Reservation Options:
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Also Known As:
Garden Hotel Gretna Green
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Questions & Answers

Here's what travellers have asked, with answers from Greens at Gretna staff and other travellers.
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scotland
2 months ago
Manchester, United Kingdom
3 months ago
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Questions? Get answers from Greens at Gretna staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Family room was extremely spacious !”
 of 5 bubbles Gina557, 1 Nov 2016 | Read review
“Some rooms have balconies”
 of 5 bubbles 904mariamm, 26 Oct 2016 | Read review
“I believe they are standard rooms ie all the same. No complaints”
 of 5 bubbles 827pamm, 7 Oct 2016 | Read review
“Great location if you want to visit Gretna and surrounding places”
 of 5 bubbles J7667PGanns, 1 Oct 2016 | Read review
“Our room was at the back but there was no noticeable noise at all”
 of 5 bubbles 464shelaghc, 25 Sep 2016 | Read review
5 of 5
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