Picked this hotel because had some business to do on the main street early in the morning. On first arrival, I was very pleasantly surprised at this hotel, it was bigger and a lot nicer than I thought. Lovely local girl on reception was very pleasant and helpful got us booked in for dinner and breakfast . Had dinner and a few drinks in the restaurant ( fish was huge) was lovely food all very nice and very reasonable prices also very nice staff and atmosphere. Breakfast very nice as well... Rooms where spotless clean. And very nice and comfortable Only problem we had was walls quite thin and there was a lot of door slamming? Over all this was a lovely Stay and I would return again and I would recommend it.. All staff we encountered were very nice and friendly Thank you
Great place to stay especially in December been there a couple of times Staff can't do enough for you always very helpful if room are great and clean the lady's that do the cleaning and changing the rooms are also very nice and helpful
5 of us had a 2 night stay. Hotel was excellent, clean, comfortable and the staff were friendly and helpful. We ate breakfast and dinner in the hotel both days, the food nor the service could be faulted. Situated in the middle of Letterkenny, so walking distance throughout the town. Less than half an hour drive to stunning beaches and Glenveagh National Park, if you like walking. Highly recommended
The staff were deplorable. The bathroom looked like it was given a quick run over with a dry cloth. Hair in the bath, toilet seat fixture broken (I found out the hard way) the extra single bed in the room looked like it was lay on, hair also on that and a piece of rubbish laying on top of it. We let that slide as we hardly ever complain. Also, Fines if you bring your own bottle into your room and fines if you bring any snacks into your room. We used their bar and dining facilities. Everything was going very mediocre but hey, we were just glad to be away for a couple of days. We used the dining facilities on the second night also, then the real side of the staff came through. I dared challenge the receptionist about a few Euro that she owed me as she had worked out the wrong exchange rate, she was very irritated and distracted and ended up giving the money she owed me after I explained where she was making the wrong calculations, I was handed the money like I should have just let them away with ripping me off. From then on the staff seemed to wolf together, it came to a head after a staff member accosted me on my way back into the dining area. He tried to make up some trumped up reason about wearing a mask, and he was quite aggressive in his demeanor. He had been drinking secretly from under the counter at the entrance to the dining area. I challenged him on said fact and pointed out that, that maybe a bit of the reason he was becoming so irate, he then brought up the mask story again to which I produced an email from the HSE to try and clarify his unreasonable behaviour, he point blank refused to read the document. So I just asked him to move aside so I could finish my post dinner drink with my partner, he kept on blocking my path, I told him if he didnt move from my path and my space that I would knock him out and told him he was under the influence, he moved aside at that, he would not tell us his name so we left peacefully and retired to our pig sty... sorry, our room, we received a phone call from a lady and she simply said ï am the manager I want you to leave the hotel or she would phone the guards" When I enquired why that was she said "you were rude to a staff member now leave" We complied and were left standing in the street in the dark and cold. We eventually got a night in th Mount erigal hotel were we treated like anyone else would expect to be treated, with a wee bit of respect. Draw your own conclusions people.…
Very friendly staff, service excellent, room very good. Overall experence very good. I have stayed here before and I will stay here again. Food in the bar was very good as was breakfast. Reception were friendly and welcoming. Room was well equipped and comfortable.