Excellent customer service from start to finish. Great attention to detail from Rachel and all the staff on the day. Our event ran very smoothly and the conference room was set up to our specifications.
My two sisters, myself and our mum travelled over to visit family that we hadn't seen for quite some time. Our stay at your hotel was fabulous we thoroughly enjoyed ourselves, all the staff were very friendly and the service in all areas of your hotel was exceptional. We would definitely stay here again.
The room was amazing very clean comfortable and front of house staff very very Poilet and good crack. Isak in the bar was a pleasure to deal with, the two girls on the front desk when we arrived were a pleasure to deal with their names I didn't get one taller dark haired girl and one smaller girl with braces, we had a slight issue with our booking for food on the sat but was resolved very quickly, lovely staff great value, Pool and all lovely too
My daughters and I wanted a relaxing, rejuvenating and recharging break as we are all frontline NHS workers. We picked the Clanree for its friendly helpful caring staff and location. We saw the deal and the hotel didn't let us down. Food was absolutely fabulous and staff were very customer orientated and all staff had excellent customer interaction. Would highly recommend and will be back.
Our 4th hotel on our trip through Ireland and by far the best one. Nice clean rooms and ver comfy. One little thing, only Irish channels on tv. But the main reason for loosing a star is the fact that the room was way too hot and no way to control the temperature.
I stayed on 20th April to catch up on paperwork and avoid a 2 hr drive the next day but would have got more sleep if I hadn't. Roadworks were taking place in front of the hotel and continued all night, I got 3 hrs sleep in total so would be advisable to ask before booking if they're still taking place. I'd rang reception at 11pm and was told they had no idea when the noise would stop, I assume when I wasn't offered a quieter room it was because they were full, it was Easter week school holidays so I totally understood. My problem with the hotel is 1. When making my booking I should have been made aware that roadworks were taking place and may affect their promise of being "the ideal place to relax and revive" 2. Both my written complaints weren't addressed, my online satisfaction survey and my email to the manager. This is not what I'd expect from a 4 star hotel in regards to customer satisfaction, a reply from either would have been appreciated. On a positive note the staff were brilliant and apart from the noise at night it was one of the best corporate rooms/rates I've had. …
Execent hotel and great value. Very clean rooms with plenty of space . Execellent bar food and very helpful staff. Easy check in . A very good bar menu with execellent selections,plenty of parking spaces
Fantastic hotel all you need in it and lovely food..we went to see Jimmy Carr for my partners birthday brilliant evening and breakfast was perfect thank for all you done beers too the room and beautiful card and chocolates for his birthday very thoughtful ❤️
No residence bar instead told to order drinks from reception and sit in the lobby - random. Not allowed a metal jug of water to hotel room (they do own metal jugs) but are allowed glass pints glasses of water - not helpful management.
Warm welcome on arrival. Receptionist very helpful. Room as requested close to lift, and room was spick and span. very comfy beds. Wonderful variety of breakfast food and cooked as we like it. Staff in dining room very helpful and cheery. Enjoyed our stay and hope to be back again. Only quibble. due to Dance in Ballroom, no parking anywhere and had to to go down to the reserve car park, family member with limited mobility had quite a distance to walk to hotel entrance.