Hello ! Is it ok for you if we arrive round about 7.00 ? Éric and Stephanie

I was very surprised and hurt to have read this review on tripadvisor as you can from reading it i've never had a negative comment. This lady arrived with her boyfriend four hours late. I did not receive a phone call, so I understood they were not coming. No apologies or any explanation at 10 o'clock that night. I gave them the room which she said it was really nice. In the morning her boyfriend came down and I asked him "Did you sleep well?" and he answered "Yes, very well". Then his girlfriend came and she told she had asthma and that she was cold from 6 o'clock am to 6.45 and could she have a heater to plug in all night. As the rooms have radiators and electrtic blankets I was surprised by this request. Also as one of my family has asthma I didn't think a heater all night would be appropriate. As Forest Hill has a very good reputation all through the years I felt the best was to suggest her to try another B&B. I showed her on the map another b&b. We said our Goodbyes and I felt everything was ok. I was quite surprised later on that day when they called me and asked if they could come back to me. I explained to them that the room was gone. They seemed to understand. I was very confused and surprised to have read her comments on Tripadvisor. Dolores