Enjoyed ,accommodation was excellent but unfortunately the restaurant was closed 🥲 You had to travel 6km into Castletownbere to find a restaurant open which was difficult to find after 5pm. On Sunday we couldn’t get into the only restaurant open. Loved Murphy’s restaurant ❤️ Found the lady in Breens lobster restaurant very rode 🥲 Would highly recommend the Ivory bar fabulous friendly staff ❤️
We booked Berehaven Lodge for a week in August directly through the website, months in advance, as this was our first holiday away in nearly two years because of Covid. We were so looking forward to staying as my father had stayed some years ago with relations for a much enjoyed family reunion in the on-site restaurant with both lodges & restaurant deserving great reviews. This restaurant is sadly now closed and the difference in what we saw on arrival in Lodge No.6 was not what we expected! We had contacted them before arrival and asked was there any chance our lodge would be ready early as we were travelling over 4 hours to get to Castletownbere. We were told by a woman on the phone that it would not be a problem but when we arrived down the house was dirty. We asked the cleaners would they mind cleaning it again as it was dirty, and they agreed that was the reason keys were not ready. We said we would head away and give them space to clean instead of being in their way while there. We came back late in the evening when it was getting dark the house still wasn’t cleaned properly.What we were subjected to and how we were spoken to by the owner Donal Kelly during our weeks stay was nothing sort of an absolute disgrace. His tone of voice and manner towards us was totally unacceptable, we were told to keep our voices down, he continuously waved his hands at us in the air, and even walked away from us when we were trying to explain our situation. He then asked us were we leaving the lodge, when all we said was, we were going off for the day as we were completely wasting our time when we tried to reason with him. We explained very clearly that we were not leaving. What we did ask for was the following be rectified: • when we turned on the lights in the house most of the bulbs were gone in the house and it was very dark from the kitchen, sitting room, outside lights, hallway lights downstairs & upstairs. • asking for compostable bin bags because the wrong bags were in all the bins. • asking for throws on the couch because they were filthy dirty to look at never mind sit on. • we had to ask for a new microwave because the one that was there was rusty & dirty. • when we went to use the Jacuzzi upstairs, it was also not working. Instead of him fixing it he said to us “did we know a Jacuzzi is unhealthy with covid?” and they meant to take the bath out that’s why it wasn’t working but his wife Joan Kelly told me it was working and showed me exactly how to work it. Later in the evening when we went to use basic items in the house, we found the following: • loose sockets, unhinged window etc. • I had to go ask about lights working over the sinks in the bathroom because of darkness in those areas, and I was told the lights were finicky. What soon appeared when some of the lights were fixed was dampness on the walls from leaks everywhere and under the Jacuzzi that was broken. I explained we were not there to complain, or want to, as we were on holidays, but we were left with no choice. • The cutlery tray in the dishwasher was broken so every time we put in cutlery they would all fall out. As you can imagine this happening numerous times after trying to deal by Donal Kelly you can imagine how this and everything else that was broken in the house was extremely frustrating. • The noise from the back kitchen whenever you turned on the water / flushed the toilet was absolutely shocking. As you can imagine with covid the sink was used way more than it would have been. The noise would also keep us awake at night and we had to keep the doors always closed. • Tiles were cracked in the house and loose so made a lot of noise. • The “laundry” basket was ripped and broken and couldn’t be used. • The doors to the bedrooms didn’t open fully as when you opened them as they would hit against the lockers etc because there wasn’t enough room in the bedrooms to put proper furniture in to. • The exterior of the lodges was very badly kept from big cracks on the walls, to chipped paint, to very badly kept outside premises overall. This is not the pictures you see on the website, this in reality the pictures I have had to put up here. • The table and chairs outside you wouldn’t even sit on because they were so badly kept, they looked like they were about to break. • There were instructions to clean the dryer, but it had never been done as we had to take the fluff out of the filter, so we cleaned it ourselves. • There were no keys on the bedroom doors so there was no privacy and a key had been left outside our front door for the week when our belongings were in it without us knowing. • One of the Velux windows upstairs in the bedroom was loose and sliding from side to side as if the hinges were going to fall off the window so we couldn’t open it for the rest of the week. With a virus that is going around killing people, the one thing we were asked to do by the HSE was to open windows. • We were told by Joan Kelly nobody departs at 10am but the evening before we were ready to leave, we got a text asking us to vacate by 10am, never mind anything about how Donal Kelly treated us. Not receiving so much as an apology from anyone to treat other people the way we were treated was despicable. When we tried to explain our situation, we were completely ignored. We were in such shock we left and spent a whole day looking for accommodation elsewhere when we were supposed to be enjoying our holiday. We did everything that was expected of us when leaving as per all their rules & regulations that we had to follow but nothing in return. I barely sent the message to say we left when we got a reply to say they received it. Berehaven Lodge is well able to contact you when it suits them but not when it suits customers! I urge people to please not waste your time, energy and hard-earned money booking into this “so called” 4-star lodge. Niamh & Family.…
We booked this back in February 2020 and had to postpone due to Covid 19 county restrictions. We were able to rebook for this September 2021 and Berehaven Lodge were very helpful and accommodating with our arrangements, we had originally asked for the possibility of a water front cottage and this was provided for us as well, we stayed in lodge no 4. We absolutely enjoyed our stay here and would highly recommend it, hopefully we may return in the future. The cottage was fully furnished to a high standard with all mod cons with everything you would need for a self catering break away, spacious cosy and absolutely spotless. The site is quiet and very well maintained with fabulous views of Bere Island across from the cottages. An ideal base to explore west Cork and around the Atlantic way.…
We are just home from a week stay in Berehaven Lodge. We were in Lodge 4, which was spotless and had everything required for a self catering holiday, Wi-fi was very fast and we ate our meals out on the patio to appreciate the beautiful views. The kids loved looking for crab on the little beach each evening. Natalie and Norah were both lovely and went out of their way to accommodate our time of arrival, the breakfast items were a lovely touch after a long travel. I would definitely stay again.
We are a family of 5 and the house is kitted out well. Very clean and spacious. There is a small play area, pier and small stone beach on site with a little walk too, kids enjoyed it and was very comfortable.
These are super 3 bed lodges with everything you could need. We have stayed in similar lodges around the country and these are definitely the best equipped. They are in a lovely quiet area with super views of the bay. They were immaculately clean on arrival and a wonderful starter pack of tea, coffee, milk, bread and all the necessary for a good fry, was just icing on the cake. There was a spa bath in the main bathroom which was heaven after a days wanderings and walk about. Due to covid restrictions we didnt get to meet the girls, but having dealt with them for our booking, I felt sure if we had needed them they would have been there for us! Thanks so much Natalie and Norah, we had a wonderful stay and looking forward to coming back.
Since Covid hit, we’ve been fairly anxious going into places like many. The lodge have gotten it nailed down - everyone laid out well and with allocated times. We both had the mussels to start (some of the best, creamiest, freshest I’ve ever had) and I had the mushroom risotto while she had a beautiful piece of fresh hake. Side portion of double fried potatoes was whopper. Portion sizes were perfect and not too big. We had Rachel serving us and while she had only just started there - she could not have been more professional and helpful. A wonderful meal experience. Afterwards, we took a walk down to the pier beside the restaurant on the lodge grounds.
We stayed for 3 nights in July. It is a beautiful location over looking here island. Nice shingle beach where kids spent hours looking for crabs. Houses were very comfortable and spacious, showing slight wear and tear but to be expected. Makings of breakfast in the fridge. Weather was not great but we made the most of the visit. Kayaking with seals and a great fishing trip with a local fishing charter.
Myself and my family have just returned from a weeks stay at Berehaven Lodge one word amazing! The lodges are spotless and modern and so much to see and do within a short distance. We had two lodges beside each other as we were a large family with kids and a dog this was the perfect holiday home for us. Can’t wait to visit again in the future.
Went with family for late lunch on a Friday. They have the BBQ going all day on Fridays. Great views. Wonderful chargrilled fish with beautiful sauces. Large bowls of roasted veg for the table. Nice wine. 2 got a shared 1/2 lobster and huge steak- done exactly as they asked for it. Very friendly serving staff and a lovely atmosphere. Got the balance right with face shields, cleaning, hand sanitizer- felt very safe and in good hands. A really special family outing. Highly recommended.