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Towers Hotel

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The Village Centre, Glenbeigh Ireland
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Traveller (65)
Dining (20)
View from Room (5)
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About

#1 of 2 hotels in Glenbeigh
Location
Cleanliness
Service
Value
We are an old world victorian style family run hotel, situated in the heart of picturesque Glenbeigh Village on the famous Ring of Kerry.We are famous for our fresh food with fine dining in The Curra restaurant as well as more relaxed dining in The Loft restaurant and our Olde Bar.We are delighted to announce that we are now fully certified certified for private and civil weddings in our very own unique chapel 'The Little Belfry', call or email us for details on our wedding package.
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Property amenities
Free parking
Free internet
Free breakfast
Bicycle rental
Hiking
Babysitting
Books, DVDs, music for children
Pets Allowed ( Dog / Pet Friendly )
Secured parking
Wifi
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Kids' meals
Special diet menus
Wine / champagne
Horseback riding
Evening entertainment
Fishing
Board games / puzzles
Car hire
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun terrace
Private check-in / check-out
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Room features
Room service
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
245Reviews2Q+A33Room tips
Traveller rating
  • 120
  • 65
  • 25
  • 19
  • 16
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jenna b wrote a review Aug 2020
3 contributions3 helpful votes
Whilst our food and wait staff were both lovely management left alot to be desired, when we arrived we were a group of 8 adults and 8 children, we were not informed at the beginning that our bill could not be split and management were quiet rude in informing us of this at the end of our dining. This left a sour taste to say the least. Unlikely I would return
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Date of stay: August 2020
1 Helpful vote
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Response from Leta O Sullivan, General Manager at Towers Hotel
Responded 14 Aug 2020
Hello Jenna B, Thanks for your review , thankfully trip advisor gives hotels and restaurants the chance to respond so here goes. Just to be crystal clear I am the person that you are referring to as management so I am fully aware of what actually happened. I literally had just stepped in the door and had not even started my evening shift when one of my excellent staff came to me and said we dont split bills do we.... to which I replied no we are too busy and our pay station is not set up for social distancing so we need just one payment per table. This was a private conversation between me and my staff member which you overheard. I was not at any stage rude to you or any of your party. In fact I never even spoke to any of you even though your post would suggest otherwise.You returned to your party of 16 and told a different story. As you can imagine we have had to totally overhaul our business and we are like everyone on the planet learning as we go in the midst of this global pandemic and so there are a number of reasons why we dont split bills. 1. Social distancing at our pay point is difficlut to say the least. 2.Credit card machines have to be sanitised after each use. 3. Touch screen tills have to be sanitised after each use. 4. The time it takes to put each payment through when we have over 100 tables. There is an excellent payment app called revolut , I would strongly recommend that you and all of your party download it. Every person working in the hospitality industry loves to hear the word revolut, it makes our job so much easier but it also makes sorting bills so much easier for our customers. Now onto other points that it is important other trip advisor users know. You arrived to our restaurant with 16 people and no booking, I doubt very very much that any other establishment in town would have taken in such a large group with no booking and social distancing to be considered. Due to covid 19 we have to take bookings and contact tracing details for every table and table plans have to made for every single day . Your party took up 4 of our tables , we had to reshuffle all of our bookings and table plans that evening to accommodate your party which we were happy to do but yet there is no mention of that.In hind sight I am sorry that we didn't just turn you away. You also seem to have forgotten to mention in your review that you also got 2 free desserts. You got them because when you arrived back to your table you made very loud comments about what you were and weren't going to say on trip advisor so the girl in charge of your station decided to give them to you free of charge. You are not the first customer to loudly throw the trip advisor comments about and unfortunately you wont be the last. It is important that everyone reading this knows exactly what happened. The last thing that you did which was honestly the most upsetting for me and for the young member of my staff involved. You actually told her that the food was excellent and the service was excellent and that you wanted to leave her a tip but instead you were going to put up your review on trip advisor!!!!!! A 16 year old girl !!!!!! Did you feel that punishing a hard working 16 year old girl would make you feel better !!! That young girl served you from start to finish, she is an outstanding worker and is genuinely one of the best waitress's we have ever had. She deserved her tip, it was a table of 16 ............the fact that you felt you had to tell her that ......well I'll leave that up to other readers to decide for themselves what that says about you. Lucky for her I don't have a nasty bone in my body so I gave her a €20 tip for waiting on your group so brilliantly, she deserved it considering how genuinely upset she was by your comments when you left. Don't worry about your unlikely return , it is unlikely that we would accommodate you in the way that we did again. Another lesson hard learned in the hospitality industry, its the usual case of the more you do for someone the less you get in return. Download revolut ..........and please remember that we are all learning in what is a very difficult situation, book any future tables for 16 people in advance and consider the feelings of young staff that you encounter along the way.
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Maria Barry wrote a review Aug 2020
Cork, Ireland4 contributions
We often eat here and the food and service is good,my 81 year old mother stayed here three times and they were very helpful and nice to her. Both the restaurant and bar is very nice and both have equal service!
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Date of stay: August 2020
1 Helpful vote
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Jacqueline S wrote a review Aug 2020
Limerick, Ireland31 contributions16 helpful votes
Myself and my family ate in the towers a lot during our holidays a great menu with lots of choices and variety the kids menu was great too the staff were very attentive and pleasant would recommend booking but they did accept walk in also social distancing was observed and implemented without it feeling overwhelming a lovely family run hotel with wonderful staff take a seat and let us take care of you attitude will be back and woul definitely recommend
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Date of stay: August 2020
1 Helpful vote
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Kevin B wrote a review Aug 2020
Kill, Ireland12 contributions22 helpful votes
Where to start. Arrived at Glenbeigh Towers on a Tuesday afternoon, initially quite arriving into the sleepy looking village of Glenbeigh, and seen the hotel, which to be fair had ample parking out the front, next to a small outdoor seating area for their bar/restaurant. Checked in, and shown to the room, which had two different entrances, one through the main hotel, and one through a garden area (we had a dog with us, so had to use this one) The rooms were basic enough, personally I found the beds to be among the most uncomfortable I've ever slept in, but you get what you pay for I suppose. Anyway, upon booking in, we were asked if we would like to eat there that evening, which we agreed to do, booking a table for that evening. Breakfast and dinner is where this place
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Date of stay: July 2020
2 Helpful votes
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Emma wrote a review Jul 2020
2 contributions
Had a lovely lunch out with my family on Friday. We all had toasted specials and chocolate cake for dessert. It was lovely. Our waitress was lovely and friendly. She had no name tag on but would love to say thank you to her. Would recommend a visit for lunch.
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Date of stay: July 2020
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PRICE RANGE
US$70 - US$83 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel kerry glenbeigh
LOCATION
IrelandProvince of MunsterCounty KerryGlenbeigh
NUMBER OF ROOMS
27
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