Nice hotel, staff wonderful particularly Jenny on reception and Olive, waitress at breakfast time. These ladies went above and beyond to ensure our stay was perfect. Food was fresh and tasty. Nice location.
We visited carrick and had been recommended cryans by friends, it was busy and we were luck to get a table. We met a very pleasant young waiter, Jack, easy irish name to remember.!! He catered so well for our needs We were only to happy to tip.. He was constantly on his feet and was courteous, very friendly and professional. The food too went down well, needless to say we'll be back.
This review is in regards to the restaurant at Cryans. Had an extremely disappointing experience at Cryans last Saturday (2nd July). We had a group booking made well in advance for 13 people. We arrived for our booking at 7pm but they were not ready for us. We were ushered out to the reception to wait where we waited for 30 mins. When making the booking we had advised of a few fairly standard dietary requirements in our group (vegan and vegetarian). While waiting to be seated a member of staff approached me in regards to the vegan and vegetarian requirements and in front of the group states 'what do those people eat' and 'we don't really cater for that'. These comments made by the member of staff at Cryans were extremely inappropriate and those with the dietary requirements felt extremely awkward and embarrassed. The vegan member of our group was not accommodated for (dispite the ample notice given) she was offered the vegetarian option. When we were eventually seated we weren't seated in the main restaurant part, we were put sitting in what appeared to be the cafe part of Cryans that was clearly closed but a make shift set up was thrown together for our group. Seats were not provided for everyone so we ourselves had to rearrange the tables to add the additional seats. Very disappointing experience and unprofessional experience.…
Lovely hotel in a wonderful location. Staff very friendly and welcoming. Food and service outstanding. Bedrooms maintained to a high standard, some with beautiful views across to the River Shannon. No surprise to see certificates on display at reception in recognition of the hotel's best management and best customer service in Connacht. We look forward to visiting again, hopefully in the not too distant future.
Thank you to the lovely staff at Cryan’s hotel. Jenny on reception was so welcoming and helpful . There were 6 of us in the party. We are in the restaurant for dinner and food was really delicious. Rooms were very clean and comfortable. Very quiet and peaceful . Breakfast was very good and service excellent. Definitely will return . Great value too
Just had a one night stay in Cryan's Hotel last Saturday, there was 18 of us in the group. From the first mail to enquire about availability, Geraldine was extremely helpful and flexible with our dates and numbers. We had to push back a month due to covid concerns, and final numbers were not confirmed until the week of the booking. But at all times we were kept in the loop of the situation. The hotel is ideally situated just over the bridge, you are a few minutes stroll from the heart of Carrick and all its bars and pubs. Rooms were very clean and comfortable, all the lads were very impressed with the hotel. Breakfast the next morning was lovely and all the staff we met were very friendly and welcoming. Would certainly recommend and hopefully wil be back myself soon!
We have now lost count of the number of times we have stayed at Cryans. We keep returning because we love the everything about the Hotel - family run, super-friendly staff that are always very welcoming, fantastic breakfast, and the best location in Carrick-on-Shannon. If you can get one of the rooms that overlooks the Shannon.
Christmas night stay over on 28th December 2021. Staff are very friendly and helpful. Bar and restaurant amazing food 10/10. Broken wooden blind here needs to be replaced. Bedroom surfaces not dusted. Duvets on bed very low tog (like summer duvets) and not winter duvets 15.0 tog. I was cold so took duvet off single bed and put on double bed. Be great idea for extra blanket to be in room. Overall, this is a great hotel cost wise and can't fault staff or food.
All my credit to olive and the kitchen staff had a near perfect breakfast. Have always gone to cryans and will always go amazing food and amazing service 100% recommended even the cappuccino was perfect
From the moment we landed the problems started. There was no on site parking available which was advertised, the member of staff at reception was no way welcoming. The room was ok for the money, but when we went to use the shower, we would have been aswell off standing outside in the rain. The beds were very uncomfortable and the kettle was rancid. When we went down for dinner the same member of staff that checked us in for dinner questioned us whether we were residents or not. We were seated and thankfully our (young) waitress was very very helpful. She made sure we had everything we wanted and apologized for the wait. The dinner was surprisingly nice but seemed to mirror the menu of the landmark. Breakfast the next day was a disaster, the staff seemed to be overwhelmed by the phew tables that were seated. The younger waitresses were doing all the work, while the older members of staff seemed to just dictate and tell them what to do, they also just greeted the guests and loved to be the heros bringing out the breakfasts. The menu was very limited aswell. One moment summed it up when an older waitress dropped a slice of toast, and told the younger waitress to picked it up and just laughed. The same young member of staff was serving us and was working the night before, identifying the problem of understaffing. We had to wait 45 minutes for our breakfast which was actually nice. The management and older members of staff at Cryans are 'Know it all's' and think that the younger waitresses have to do everything even tho they are paid a wage aswell they do not feel that have to work or do the same work, just be the heros greeting, serving and dictating. If the older waitresses helped out and let the younger waitresses actually progress and delegated fairly then Cryans may have some hope for the future. It seems they think they can survive off the constant turnover of stags and hens. We would not recommend this hotel to anyone.…