From the moment we landed the problems started. There was no on site parking available which was advertised, the member of staff at reception was no way welcoming. The room was ok for the money, but when we went to use the shower, we would have been aswell off standing outside in the rain. The beds were very uncomfortable and the kettle was rancid. When we went down for dinner the same member of staff that checked us in for dinner questioned us whether we were residents or not. We were seated and thankfully our (young) waitress was very very helpful. She made sure we had everything we wanted and apologized for the wait. The dinner was surprisingly nice but seemed to mirror the menu of the landmark. Breakfast the next day was a disaster, the staff seemed to be overwhelmed by the phew tables that were seated. The younger waitresses were doing all the work, while the older members of staff seemed to just dictate and tell them what to do, they also just greeted the guests and loved to be the heros bringing out the breakfasts. The menu was very limited aswell. One moment summed it up when an older waitress dropped a slice of toast, and told the younger waitress to picked it up and just laughed. The same young member of staff was serving us and was working the night before, identifying the problem of understaffing. We had to wait 45 minutes for our breakfast which was actually nice. The management and older members of staff at Cryans are 'Know it all's' and think that the younger waitresses have to do everything even tho they are paid a wage aswell they do not feel that have to work or do the same work, just be the heros greeting, serving and dictating. If the older waitresses helped out and let the younger waitresses actually progress and delegated fairly then Cryans may have some hope for the future. It seems they think they can survive off the constant turnover of stags and hens. We would not recommend this hotel to anyone.…
Myself, husband and our 3 kids (Ages 8 and 3 year old twins) stayed here for the weekend in a spacious family room. Room very clean and comfortable. Our room had 2 windows and we were facing the main road overlooking the river. The noise outside our room was a real turn off. Loud music and shouting until 1.30am on both nights. This was beyond the hotels control I'm sure. We were unable to close our windows due to the heat. The breakfast on both mornings was lovely and the lady who served us was very helpful with our children and very obliging to our requests. Beautiful hotel and staff. Value for money was great. €120 cheaper than Landmark hotel directly across the road.
Myself and my wife stayed here this week and we loved every minute of our stay here. Francis and all the staff were fantastic. They were so helpful with our dietary requirements, they were really helpful.
We had a late lunch in the restaurant today, food was lovely.....the layout due to covid was excellent and all very professional. But the best by far about this restaurant was the lovely staff. The two ladies were so attentive and pleasant, it’s nice to have women who actually want to speak to customers and look like they enjoy their jobs.....thanks ladies!
Called in with the family on a busy Sunday. Met and seated very quickly. Covid process was quick and easy and all staff wearing masks. Olive served us and was as good a waitress as we have ever encountered. The food was delivered quick enough despite how busy and was absolutely fab. Kids and adults cleaned the plates. Can’t wait to go back