The Ice House Hotel
The Quay, Ballina F26 Y9E8 Ireland
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US$228
Fully refundable before Fri, 15 Dec
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US$228
Fully refundable before Fri, 15 Dec
No prepayment needed
Get rewarded with One Key
US$228
Fully refundable before Thu, 14 Dec
TripadvisorUS$228
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Room & Suite (300)
Dining (100)
What is Travellers’ Choice?
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About
#3 of 34 hotels in Ballina
Location
Cleanliness
Service
Value
Travellers' Choice
Contemporary chic meets old world elegance throughout the Ice House. Funky furnishings, eclectic styling and stunning architectural design combine to make you feel like you're in the heart of the city. One look at the unrivalled riverside views from all our rooms and you'll immediately know you're not. The distinct, interior fusion of traditional and new styles are woven in to an eclectic mix. Together they form the perfect accent to the amazing views that stretch across the River Moy to the woodlands beyond. With great service, fantastic food, fine wines, clever cocktails and a hotel spa guaranteed to sooth... ...Discover the best of both worlds at The Ice House and make it your escape to the extraordinary.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness / spa changing rooms
Bar / lounge
Canoeing offsite
Fishing
Taxi service
Parking
Wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Special diet menus
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Desk
Room service
Safe
Seating area
Flatscreen TV
Walk-in shower
Complimentary toiletries
Telephone
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Quiet
Languages Spoken
English
Location
49Car recommended
Grade: 49 out of 100
47Restaurantswithin 10 km
22Attractionswithin 10 km
The Quay, Ballina F26 Y9E8 Ireland
Getting there
Car HireSee all Ballina car hire
1897Reviews12Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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The hotel was OK. Very limited staff. Service was very disappointing. Dinner was booked for 7.45. Nobody came near us until I asked at 8 20 and eventually got seated. Food was disappointing. I asked for no garlic and med to well done steak. Veg and potato gratin came out in one bowl.steak has blood coming out of it . Very slow service in bar. Cooked breakfast was lovely but limited options
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We spent two nights in the beautiful ice house hotel Ballina on the setting of the Moy River. This was our first visit and we were very impressed. From the warm welcome by Mathew who had facilitated an early check in on the afternoon of our arrival. The food is of a very high standard and was consistent throughout our stay . Staff are all genuinely engaging and friendly. We had wonderful sleep s which was one of the prime purposes of of our visit ie. To rest and relax. Only tiny quibble was my wife who loves a cup of tea felt the coffee maker with its way of creating hot water was not suitable as a tea maker as something happens to the water when heated as it suits just coffee! The addition of a small kettle would solve this issue. We look forward to returning for more sleep s ! …
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
One of my mother's favourite sayings is to buy good 'n dear and you'll get what you pay for. Worth every cent our one night break at the Ice House was full of quality, great service and enjoyment from start to finish. We arrived to a smiling reception and never met an unhappy member of staff throughout our stay.- there's something good in the calming waters flowing past the Hotel. It's the little things. Smiling staff everywhere. Spotlessly clean everywhere Great service from everyone Welcome note from mgt Chocolates for our anniversary Excellent Spa and facilities Excellent food and cocktails Free newspaper in the morning No panic getting us out in the morning On and on and on it goes. We'll be going back without a doubt. Try it yourself. My mother was right and The Ice House is worth every penny. …
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ice House Team, General Manager at The Ice House Hotel
Responded 5 weeks ago
Dear Guest, Thank you for taking the time to leave a review. I was delighted to read that you enjoyed your stay with us. I will pass all of these lovely comments to the staff. We hope we get the opportunity to welcome you back again in the future. Kind Regards, Niall Kerins
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Recently stayed here for our anniversary weekend. Overall, we had a lovely relaxing weekend and couldnt fault anything. Our room was spacious, very comfortable, very clean and the view over the river was stunning. Food was amazing! We had breakfast delivered one morning and went down the next and on both occasions hot food cooked to order. We had dinner on one evening which was exceptional from start to finish. Service was fantastic. All staff were super friendly and helpful. When they found out at dinner it was our anniversary they brought out a lovely selection of desserts with a sparkler for us to celebrate. The bar staff were so lovely also and were really engaging when he had some drinks after dinner. We used the spa for a few hours on one day. Our treatments were brilliant, felt so relaxed and pampered. The thermal suite is great, my only negative though was there was not a great sense of calm and quiet with groups and occasional staff chatting a normal volume rather than creating a tranquil enviornment. Would definitely recommend staying here though. We had a wonderful weekend. …
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ice House Team, General Manager at The Ice House Hotel
Responded 5 weeks ago
Dear Guest, Thank you for your lovely review. I was delighted to read that you enjoyed your Anniversary stay with us. I will make sure to pass all these lovely comments on to all the staff. We hope we get the pleasure in welcoming you back again in the future. Kind regards, Niall Kerins
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After a lot of anticipation after such glowing reviews from friends. We have just left the hotel and we were sad to find it mediocre at best and not 4 stars. When we arrived our room was not ready and so we were told we could have lunch if wanted and that they had 1 booking left. We declined this but said we'd head for the bar. We were directed towards the restaurant but weren't informed that the bar was in the middle of the restaurant. After eventually finding the small and dark bar we ordered drinks. My partners guinness was horrific and he took one sip and he asked for a different drink and it wasn't good. Our room was lovely albeit a bit on the small side but lovely views of the river Moy. We didn't eat here the first night but came back for a night cap. Breakfast the next morning. It was a bit of a wait to get seated and I found dirt from the dried flowers in the milk which was replaced quickly once mentioned. The sausages were nice although the poached egg was runny and a bit soggy. In the afternoon we had a couples massage booked. We used the thermal spa for an hour before the treatments. Found it a bit strange the hot tubs are not closed off from the main road and found it strange people would be looking down at you. The aroma room was lovely. We spent most of the time here. When it came to our massage i found it disappointing. Even though I had asked for a firm massage due to work stress. I wasn't expecting it to be that uncomfortable resulting in a very painful back. Dinner last night didn't live up to our expectations either the starters were lovely but the mains not so much. We went to the bar after dinner And ordered a couple of drinks one which when the barman tried to pour it for us it slipped through his fingers and spilled all over the table and my clothes and he was more concerned with the table and the spillage then me being soaked... We woke up this morning and discovered that they had popped the bill through the door with a note saying that they would charge the card on the room at 12 whether we liked or not. So we paid before 12. Breakfast this morning and I tried to improve on my soggy egg from yesterday and I asked for it to be slightly firmer. It was hard After the expectations of an amazing hotel stay to the reality. Safe to say it didn't live up to the expectations that family had said about it. I would say the reception staff were very professional and helpful especially Mathew who went above and beyond for us.…
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ice House Team, General Manager at The Ice House Hotel
Responded 5 weeks ago
Dear Guest, Thank you for your review. I was disappointed to read that you did not enjoy your stay with us. I will look into all of the points you have mentioned above. Kind regards, Niall Kerins
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Food rubbish shocked it was so bad for the so called class of the hotel. Found a hair in dinner and chicken curry veg not even cooked and tasted watery. We ended up sending it back and staff were not up to parr either forgot drinks order. Avoid the food I'm sure the hotel must be nice
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Date of stay: October 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ice House Team, General Manager at The Ice House Hotel
Responded 5 weeks ago
Dear Guest, Thank you for leaving a review. I was disappointed to read that you did not enjoy your recent meal with us. Kind regards, Niall Kerins
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really wanted to try the spa and pay the hotel a visit after getting countless recommendations. Rang the morning we wanted to go and got swiftly booked in with no problems at all. Was €40 pp with access to the thermal suite (all the spa facilities). This alone I thought was great value for money considering the amazing quality of the facilities available. Staff were attentive and gracious upon entry and we felt very welcome. We didn’t book any treatments but aim to do so in the future. I must add that mark in reception was a delight both on the phone and in person. Really welcoming ! Had lunch in the on-sight restaurant as well. Both myself and my partner agreed it was a great menu, fantastic selection and reasonably priced. Staff were fantastic, prompt and professional. David and Laura were brilliant. Food was of a good quality and tasty. Fantastic place to spend an evening and aim to come back for an overnight trip…
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ice House Team, General Manager at The Ice House Hotel
Responded 7 Oct 2023
Dear Guest, Thank you for your lovely review. I will pass all your lovely comments onto all the staff. We hope we get the opportunity to visit us again in the future. Kind regards, Niall Kerins
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at the Ice House midweek in August. The hotel and dinner was lovely. I ws there for my 40th birthday with my husband, leaving our two toddlers for the first time. Unfortunately I had such a negative experience when at the hotel's thermal suite that left me very upset. I was in the hot tub casually chatting to ladies in there. A member of staff came over asking us to keep our voices down as people were having treatments. This is totally unacceptable, we were chatting and laughing. It made me feel awful and very unwelcome. I left shortly after as the experience was so negative. A hot tub is a social place, people are going to talk and laugh, as they should. You also pay e25 extra per person to use the hotel's thermal suite. I was glad I was leaving that morning because of this encounter and I felt very upset leaving the hotel because of it. I was going to book a couple of nights for my mother's birthday, but wont be doing that now as I couldn't face another encounter like that again. I wouldn't recommend the hotel to others either for this reason. It's very disappointing and totally dampened the stay and the occasion I went for. I emailed the hotel TWICE to complain about this and was reassured management would contact me and nobody ever did. It's just not good enough.…
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed in the ice Hotel for 3 nights and enjoyed our stay The panoramic view of the River from the bedroom window was simply amazing. We had dinner one night and it was very good with excellent friendly service However I thought the breakfast could have been better, the service was poor and very slow. The bar area is not very inviting and we had to walk through the restaurant to get to it, it had no atmosphere The spa was wonderful as were tbe treatments we got
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ice House Team, General Manager at The Ice House Hotel
Responded 7 Oct 2023
Dear Guest, Thank you for your review. I was glad to read you enjoyed your stay with us. I am sorry you did not enjoy the breakfast. Kind regards, Niall Kerins
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I have a very special relationship to the Ice House. It is a very special place for us and we stayed there a couple of times including our honeymoon. We always felt the magic this place sent out! Unfortunately this year was slightly different. Yes, the view from the bed over the Moy is still unchallenged. And yes, the service is still outstanding. But in some way the feeling of family and coming home is gone. Even worse, the quality of the restaurant is still high but no longer outstanding as we experienced it before. We dearly hope that good old times will come back in future!
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ice House Team, General Manager at The Ice House Hotel
Responded 5 weeks ago
Dear Guest, Thank you for taking the time to leave a review. I was delighted to read that you did enjoy your stay with us but disappointed to read that you felt the magic is fading a bit. We would love to get the opportunity to welcome you back again in the future. Kind regards, Niall Kerins
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$165 - US$245 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ice hotel ballina, the ice hotel
LOCATION
IrelandWestern IrelandProvince of ConnachtCounty MayoBallina
NUMBER OF ROOMS
32
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Claim Your ListingTHE ICE HOUSE HOTEL - UPDATED 2023 Reviews & Price Comparison (Ballina, Ireland) - Tripadvisor
Frequently Asked Questions about The Ice House Hotel
Which popular attractions are close to The Ice House Hotel?
Nearby attractions include Belleek Castle Museum (0.8 km), Jackie Clarke Collection (1.7 km), and Rosserk Friary (4.9 km).
What are some of the property amenities at The Ice House Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Ice House Hotel?
Top room amenities include a flat screen TV, a desk, and a seating area.
What food & drink options are available at The Ice House Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to The Ice House Hotel?
Conveniently located restaurants include Poacher Restaurant, Dillons Bar & Restaurant, and The Cot & Cobble.
Are there opportunities to exercise at The Ice House Hotel?
Yes, guests have access to a sauna and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at The Ice House Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to The Ice House Hotel?
Many travellers enjoy visiting Rosserk Friary (4.9 km) and Ballina Town Centre (1.7 km).
Does The Ice House Hotel have any great views?
Yes, guests often enjoy the harbour view available here.
Is The Ice House Hotel accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.