TWIN TREES HOTEL & LEISURE CLUB
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TWIN TREES HOTEL & LEISURE CLUB

Lovely food
Traveller (204)
half of the room lights not working
Room & Suite (33)
So sieht das hier aus
Dining (20)

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About

4.0
#4 of 9 hotels in Ballina
4.3 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.1 of 5 bubbles
Value
The Twin Trees Hotel & Leisure Club is a long established family-run 3 star Hotel and a member of the Select Hotels Group Ireland. It is not only known as the friendliest hotel in Ireland but is one of the best value hotels Mayo has to offer. Positioned between the Rivers Brosna & Moy in the heart of the thriving town of Ballina, the Salmon Capital of Ireland. This Ballina Hotel provides the perfect base whilst in the West of Ireland and is ideally situated on the famous Wild Atlantic Way so you can easily experience the spectacular scenery and amazing places of interest. There are also 3 stunning golf links nearby and a beautiful parkland course in Ballina for golf enthusiasts. Knock airport and the miracle of Knock Shrine is only 45 minutes away. There are 54 comfortable bedrooms set in beautiful gardens, facilities include a Leisure Centre with a fully equipped gym, indoor pools, Jacuzzi, steam room and sauna. Excellent homemade locally sourced food is served 7 days a week.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Canoeing
Hiking
Children Activities (Kid / Family Friendly)
Parking
Wifi
Yoga room
Fitness / spa changing rooms
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Special diet menus
Windsurfing
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Steam room
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Room features
Housekeeping
Room service
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Family
Classic

Location

Downhill Road, Ballina F26 A3N7 Ireland
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 41 out of 100
41
Knock Intl Airport
30.6 km
See all flights
Dublin Airport
204.6 km
See all flights
874Reviews8Q+A100Room tips

Reviews
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Detailed Reviews
holidayseeker wrote a review Sept 2020
Derry, United Kingdom
+1
4.0 of 5 bubbles
Enjoyed a 2-night stay here on a B+B and 2 dinner deal ( 2 courses)

Pros
Clean comfortable hotel, nice room with a view over the garden
Exceptionally quiet at night, not a sound to be heard outside and no noise from other rooms
Fast wifi in rooms
Adequate COVID precautions in place, lots of sanitizer dispensers everywhere
Very friendly helpful staff
Great breakfast
Good food in the restaurant
Leisure centre opens at 8.00 so swim before breakfast possible
Nice grounds to walk in especially by the river
Good location for touring N.Mayo

Cons
Dinner menu limited on the overnight stay deal, on the first night the daily special was allowed on the deal but on the 2nd night, we couldn't have it. For the euro or two extra, it would cost they should allow the normal menu as other hotels doing deals on our staycation did. But the food was tasty and good

Notified reception that there was no remote for tv on check-in but didn't receive one until the next evening after I reminded them twice and then it didn't work as it wasn't programmed in . It wasn't really a problem as we managed to work tv without it but If rooms get a deep clean as required by COVID how come the cleaner didn't notice it was missing? and behind the tv was very dusty

You have to go outside across the car park to the leisure centre it's nice when you can access pool from your bedroom as you can change/shower in the bedroom and much safer now with Covid.

Leisure centre looking tired and in need of refurbishment
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Date of stay: September 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joe D wrote a review Aug 2020
4.0 of 5 bubbles
I thought it worth commenting on the hotel. I’ve read a lot of negative comments here from people who stayed. My views are this, yes some of the decor is slightly outdated and I’m sure if they had a bottomless pit of cash they would love to change a few things. People need to remember it’s a family run business and the excellent value to stay here reflects that it may not be the most modern. It was really really clean. The shower was a proper power shower with plenty of hot water. Beds comfy and little room noise to disrupt sleep. The staff I found very friendly and hard working. We got a table for dinner no problem even though very close to closing time and the food was spot on. I would have no problem recommending the hotel to people and I will come back and support a local business run by local people. Keep up the great work folks
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
denise s wrote a review Sept 2021
Ballina, Ireland
5.0 of 5 bubbles
Rachel and her team were professional and attentive from start to finish.
The Lough Conn Suite was perfect for our event and the table settings were tasteful and appropriate for the occasion.
Food, drinks and service were excellent.
The bedrooms rooms were clean, warm and homely. The breakfast buffet was nicely set up and the cooked breakfast delicious .
Over all I felt we received great value for money in a beautiful location and I will definitely use the Twin Trees for other occasions in the further.
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin K wrote a review Sept 2020
Enniskillen, United Kingdom
1.0 of 5 bubbles
We planned to get away for 4 night midweek, just wanting to spend some time in the hotel, having a bit of lunch, a drink, a bit of reading etc but when we arrived we were told the bar wasn't open until 4.30 and there was no food available until 5,30 during the week. This meant we were forced to leave the hotel every day. We ended up leaving the next day and cutting our holiday short, but at least they refunded the 3 nights.

As soon as you enter the lobby you are met with a stale smell of smoke and some other musty odour. You also get this as soon as you open the stairwell door to come downstairs. Our room (263) had ripped curtain liners and the whole place needs a lot of money spending on it to bring it out of the 70s, which sadly in the current financial climate is unlikely to happen.

At check-in we were given a paper cup with a tea bag each, as it seems they've taken the cups out of the rooms for COVID reasons. I can't understand why they couldn't provide cups as usual then just put them in the dishwasher when the guests have checked out.

Finally, the restaurant isn't very good. The choice of wine is limited and the draft beer I asked for was not available, even though the pump was there. We only ordered starters but the salmon was dried up, the wantons were burnt and the chowder tasted like chewy fish in warm milk.
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Date of stay: September 2020
1.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Room Tip: One in a different hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marion B wrote a review Jul 2021
2.0 of 5 bubbles
We recently stayed in this hotel. As one of our party is a wheelchair user we requested a wheelchair accessible room and we specifically asked was the bathroom fully wheelchair accessible with a roll in shower, which we we're assured it was.
You can imagine our dismay when we arrived in to our room to realise that in actual fact the shower in the bathroom was not a roll in shower and it was infact a shower cubicle with a shower tray and doors, which meant it was totally unsuitable for the wheelchair users needs. We were advised that the other bathroom's in the accessible rooms were all the same.
For the duration of our stay this meant the only washing facilities available to the wheelchair user was the sink.
We spoke to the Manager and advised them that at present these rooms really should not be advertised as wheelchair accessible, as they do not meet the requirements of a full time wheelchair user. We were advised that they would look into it.
The wheelchair ramp up to the breakfast room is also very steep and dangerous.
On a positive note the food was lovely and staff were helpful.
Unfortunately the current facilities in the accessible rooms and access to the breakfast room, make this hotel unsuitable for wheelchair users but hopefully the facilities will be improved in the future.
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
149 wrote a review Sept 2020
Ireland
3.0 of 5 bubbles
Old style Hotel but kept well. However we were very surprised with the lack of Covid measures by staff. On the first night in the bar the 2 staff had visors but were constantly pulling them up when away from customers and forgetting to put them back down. But the real issue was at breakfast both mornings when the staff wore no masks or visors. When I queried this I was told it wasn't mandatory!
Just not good enough. The 2nd morning a lady came to work at the breakfast and she had a mask and was wiping etc very well. When I spoke to her about the others she said "I know, I'll have to work on them".
All in all not good enough and I would not reccommend this hotel at all for this reason.
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Date of stay: September 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jackie c wrote a review Aug 2021
Dublin, Ireland
2.0 of 5 bubbles
We stayed here for 5 days from the 15 of august and to say we were very disappointed is an understatement. The hotel smells terribly and we stayed in room 105 with a parm which was like a dungeon with two flights of stairs . When we arrived we asked the receptionist is there another room only to b told no . We went for dinner in the bar restaurant on the first nite and couldn’t believe children are not allowed in the bar past 9.30 shocked maybe that’s y the bar is empty.

My parents came along in room 104 only to wake up after the first night feeling sick with the smell of sewage in the room absolutely vile smell . When this was reported the maintenance man came to fix it along side a very dangerous plug socket , to be honest even after it been fixed the room was stinking .

The decor of the hotel is well outdated cracks in the tub and rooms r disgusting prob a 2 star . The leisure Centre is outdated especially the dressing rooms .

Breakfast was nice but tables overcrowded and needed to ask a few times for tea and coffee .

I wouldn’t recommend this hotel to a family or friends and it’s a shame because we were looking forward to our stay .

On the phone when booking this hotel we were told there was a summer camp ruining the week we were there . When we asked receptionist about this we’re were told she knew nothing about it to ring the leisure Centre for details only to be told he knew nothing about it false information to be honest not a hotel for young families
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pete L wrote a review Jan 2020
5.0 of 5 bubbles
My wife and I had the pleasure of an overnight stay at the Twin Trees on the 22nd Jan.It was perfect, the surroundings were tranquil and very pretty, if you felt the need to walk to Town you're only 10 mins away at a slow pace.The rooms are very clean and well maintained with everything you need even a bath (which is rare in Hotels of today).The staff were pleasant and very helpful,the breakfast was wonderful and all in all it was a great find. We like to try different Hotels on our travels but I can honestly say that when in Ballina we will now only stay at Twin Trees we are already looking foward to our next visit.First Class thankyou all.
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Date of stay: January 2020
5.0 of 5 bubblesService
Room Tip: From what we saw all rooms are good as there is no traffic or surrounding buildings.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
spinellae wrote a review Sept 2020
5.0 of 5 bubbles
We visited here at the beginning of the month for a long awaited break. With the Covid restrictions and social distancing requirements we were a little anxious upon arrival but we cannot commend the staff enough. From the time we checked in to when we checked out 4 days later the staff were friendly and helpful all while maintaining social distancing. When we went for dinner in the bar,the service was excellent, the table staff never missed a beat. I cannot emphasise how attentive the staff were to all guests from the receptionists, barman (Gareth), food and beverage manager(Julian) all the way up to the owners Davy and Rachael. The location of the hotel is ideal as it is in a quite wooded area with a beautiful view of the river and is only a quick 10 minute walk from the town centre so we had the luxury of not needing to worry about a taxi on the evenings that we did not want to eat in the hotel. There was a stand in the foyer with leaflets of things to do in the area and in the information sheet provided on check-in. However,the staff and managers also were happy to give some ideas also.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marine wrote a review Jun 2021
Courcouronnes, France
1.0 of 5 bubbles
The first thing you notice when you enter the hotel is the carpet everywhere. With it comes a faint yet displeasing smell of dust/old/mold in the ambient air. The hallways give off a somber vibe and the decoration makes the hotel look very old.
When we got to our room there was again carpet everywhere but in the bathroom and the smell of mold was extremely strong (enough to give headaches). Even with the windows opened for more than 1 hour, the smell persisted. The overall decoration (furnitures, lamps, paintings, etc.) give off the same old and somber vibes you get from the hallways. The TV (not a smart TV) had very limited channels, was tiny and not even close to being centered to the bed; couldn't even turn the screen.
When we got to our new room (the smell of our initial one was not tolerable), it was cold and we couldn't even turn on the heat. We had to sleep with hoodies and socks on because of it. The bathroom floor was so cold it felt like walking barefooted on ice. We had to let the water run in the shower for a minute before actually getting in the tub as the water had a brown tint at first. Even at the hottest setting the shower was lukewarm at best. The level of comfort really made it feel like we were camping yet we were in a hotel room; greatly disappointed.
The breakfast was OK at best and not enough to increase the overall rating.
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Date of stay: June 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marketing Twintrees, Marketing at TWIN TREES HOTEL & LEISURE CLUB
Responded 8 Jun 2021
Good afternoon, Thank you for staying with us during your visit to Mayo. I am so sorry to hear your experience wasn't as expected. Many thanks for the leaving the review, we have taken on board all your comments about room facilities. We are always open for suggestions in order to improve our guest's stay. We are in the middle of upgrading our bedrooms and have recently completed an upgrade in the bedrooms in our Garden Wing. All our existing bedrooms meet 3 star hotel standards and we hope you will decide to stay with us again in the future. Kind regards
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from Heather B
Dublin, Ireland13 contributions4 helpful votes
We didn’t use the pool so I can’t say but I think it’s a separate building. Enjoy your trip.
Answer from Peter S
County Wicklow, Ireland2 contributions1 helpful vote
I’m not sure
HelsBels asked a question Jul 2017
Roscommon, Ireland143 contributions62 helpful votes
Do your rooms have walk in showers? Thanks
Answer from Helen-Res
County Mayo, Ireland8 contributions3 helpful votes
Dear Joe, The deluxe rooms have both a walk in shower & bath Kindest regards Helen Reservations manager
Mary K asked a question Apr 2017
Galway, Ireland13 contributions10 helpful votes
is there an easter egg hunt for kids on sunday at hotel?
Answer from RayMoy
Ballina, Co Mayo
We have an Easter egg for all children staying with us which we give out at breakfast.
Darragh wrote a tip Dec 2023
1 contribution7 helpful votes
1.0 of 5 bubbles
"If you value poorly trained staff, abysmal customer service, rude and aggressive interactions then this is the place for you"
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Lesley M wrote a tip Sept 2023
12 contributions8 helpful votes
1.0 of 5 bubbles
"Avoid at all cost "
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Simon B wrote a tip Sept 2023
Carlow, Ireland3 contributions8 helpful votes
1.0 of 5 bubbles
"Stay away"
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Nichola H wrote a tip Aug 2023
Strabane, United Kingdom23 contributions
2.0 of 5 bubbles
"Check your room before you sign for it"
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J K wrote a tip Apr 2023
San Antonio, Texas215 contributions25 helpful votes
3.0 of 5 bubbles
"Old property in need of some refurbishment"
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Not the right property for you?
There are more places to choose from in the Ballina area.
PRICE RANGE
€118 - €146 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
downhill hotel ballina
FORMERLY KNOWN AS
Downhill House Hotel
LOCATION
IrelandWestern IrelandProvince of ConnachtCounty MayoBallina
NUMBER OF ROOMS
54
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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TWIN TREES HOTEL & LEISURE CLUB - UPDATED 2024 Reviews & Price Comparison (Ballina, Ireland) - Tripadvisor

Frequently Asked Questions about TWIN TREES HOTEL & LEISURE CLUB
Which popular attractions are close to TWIN TREES HOTEL & LEISURE CLUB?
Nearby attractions include Jackie Clarke Collection (1.2 km), Belleek Castle Museum (1.0 km), and St. Muredach's Cathedral (1.1 km).
What are some of the property amenities at TWIN TREES HOTEL & LEISURE CLUB?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at TWIN TREES HOTEL & LEISURE CLUB?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at TWIN TREES HOTEL & LEISURE CLUB?
Yes, free parking is available to guests.
What are some restaurants close to TWIN TREES HOTEL & LEISURE CLUB?
Conveniently located restaurants include Dillons Bar & Restaurant, The Everest, and Bisini.
Are there opportunities to exercise at TWIN TREES HOTEL & LEISURE CLUB?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at TWIN TREES HOTEL & LEISURE CLUB?
Yes, dry cleaning and laundry service are offered to guests.
Does TWIN TREES HOTEL & LEISURE CLUB offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to TWIN TREES HOTEL & LEISURE CLUB?
Many travellers enjoy visiting Rosserk Friary (6.0 km) and Ballina Town Centre (1.3 km).
Is TWIN TREES HOTEL & LEISURE CLUB accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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