Just back to reality after spending 2 wonderful relaxing nights in The Sheen Falls. From start to finish of our stay, everyone we encountered were courteous, professional and friendly, from porters, receptionists, waiters, housekeeping, bar staff, everyone! The weather was against us, so didn’t get to enjoy the grounds and walks, but that’s a great excuse to come back. Highly recommend The Sheen Falls for a luxury treat.
This hotel is 5 star on arrival, beautiful decor, fire lighting, our bedroom, very spacious and beautifully decorated overlooking the falls. Lovely walks and grounds to explore. Sadly what lets this hotel down is its staff. We had a beautiful dinner in the falls dining room, when our meal eventually came. They lost our mains order so we were told, we overlooked that as mistakes can happen, however we ordered irish coffees, waited 30minutes, eventually arrived cold. I am not even going to explain what happened at breakfast, staff all over the place with no guidance. Wrong orders again, heard many guests complain. I was actually waiting for Basil Fawlty to arrive. This hotel is 5 star with 5 star prices not acceptable.
I'm just back from a two night stay. This was my second time staying here. The hotel and setting is beautiful and makes the experience. Breakfast service was not a 5 star standard. Anything that we asked for we had to ask again. Different servers seemed to come and go yet no one was following up . We were told that they had run out of pastries yet we saw three tables being served them after we had asked. We enquired again only to be told that they were gone. This was puzzling so we just laughed it off to ourselves. I would imagine that as they are automatically brought out for every table with the tea and toast that the hotel would have catered beforehand for the number of guests that were booked in. We asked for fresh toast when our breakfast arrived and we are actually still waiting for it. Again we just laughed it off. One waitress put her hands onto the cold toast and took it away and actually said "I will eat it myself " certainly not 5 star service. The service in the Stables bar was very disappointing. We were left waiting to be greeted and seated along with another couple for quite some time. Once seated it took at least another 30 minutes to receive our drinks. We asked for elderflower tonic, only to be told by the waiter that he did not know what it was so we just said normal tonic will do. Other guests complained only to be told that it was a new team. Both myself and another guest had to get up and go towards the till outside the restaurant to follow up on something that we had asked for. Theses are basic details are are a pity to ruin a dining experience.To end on a positive, dinner service in the Falls restaurant was fantastic. The food and service was excellent.Credit were credit is due.…
Sheen Falls Lodge is a country, elegant, luxury hotel with superb service, amenities, delicious food and top shelf beverages. I attended the most magical 3 day wedding that I have ever been to. The post ceremony champagne reception, wedding dinner then post dinner dance club was fantastic and beautiful. Every wedding event flowed seamlessly with an enormous effort by the hotel staff behind the scenes. I cannot recommend this experience highly enough and I hope that some time I can return and take advantage of the many activities they have to offer their guests,
Its a very beautiful hotel with wonderful views, amenities, top tier service, and just a great relaxed atmosphere. Given we went to a wedding, we stayed 3 nights, but were not able to use some of the amenities due to the wedding schedule. However, the gym was great, the spa looked beautiful, the restaurant was fantastic and everyone on the property provided excellent service. We highly recommend.
A stunningly beautiful 300-acre estate on Kenmare Bay--the perfect base from which to explore the Ring of Kerry and the lesser known, but arguably more beautiful, Ring of Beara. Service throughout our two-night stay was impeccable--absolutely first class. Our roomy, luxuriously furnished, and extremely comfortable classic room (#318) overlooked the Bay. We enjoyed sumptuous breakfasts in The Falls Restaurant, while taking in stupendous views of the River Sheen and waterfalls below. A five-minute, one-and-a-half-mile drive takes you into the quaint Kenmare downtown with its wide assortment of restaurants ... No. 35 Kenmare and Lily House were our favorites. Sheen Falls Lodge is truly a rare find ... we loved every minute of our stay there.
Will definitely stay here again. I really loved the food, and the service was fantastic. Very personal and accommodating. The lodge is quite secluded so it was lovely for a relaxing weekend. The room was also quite big in size with a great view over the bay.
Firstly I would like to thank Daniel and Shauna for helping (and guiding) my fiancé to organise an unforgettable stay. The staff discreetly helped my partner with a surprise proposal at the boat house with a disguised photographer and champagne. I treasure having such amazing photos of the moment. Private dinning in the wine cellar surrounded by candles and flowers were beautiful. The staff were attentive and very mindful of any allergies. We laughed and had so much fun horse ridding the night day, then relaxed in the spa. I will forever remember the weekend and have fond memories. Thank you Sheen Falls Lodge for the magical memories.
I enjoyed a two night break in Sheen Falls Lodge recently. It was very relaxing and peaceful there. We stayed in a classic room which overlooked the bay, it was very big and comfortably furnished. The bathroom was really nice too. The hotel is beautifully furnished with little seating areas in various locations throughout. The food was very good. We used the spa area, pool, jacuzzi and steam room etc. a couple of times and enjoyed that. The staff were very pleasant and helpful throughout and we really enjoyed our stay.
My sister and I decided enough of the bad weather decided to visit our favourite town Kenmare and lunch at Sheen falls. Very busy but we still enjoyed our lunch and if only we won the lottery would stay forever. Looking forward already to go again visit soon. We have booked for June afternoon tea. Thank.you staff and chef for Susan and Cindy