Lovely food, which was very tasty. A little bit expensive for a lunch, however you get what you pay for, and both me and my partner were both extremely satisfied with our meal. Great atmosphere and good covid measures - will definitely be coming back again!
We stopped here on Wednesday night. We arrived at 2:30pm and had a drink before we checked into our room. I asked a member of staff how we checked in, he went to ask and brought us a check in form. a few minutes later another man from behind the bar just said 'you ready' despite us still having our drinks. When we went to him and passed our form he just left it at the side of the till where anyone in the pub could of had my details. the room was far too warm and very loud music between 9pm-10pm which kept us from settling down. At breakfast the woman didn't wear a mask when serving us and the breakfast itself seemed to be more about looking good than actually tasting nice. Was left feeling very gutted as treated my misses to a night away and it was just a let down.
My friends and I booked a table of 6 for food, which I cannot deny was absolutely incredible. However, the staff appeared confused and untrained. The young girl assigned to work with us, was rude and was unable to make eye contact or even exchange pleasantries. She didn’t look like she wanted to be there! Now I understand covid-19 has put a strain on the industry and those who work within it, but kindness costs nothing. Also, having read how the owner of this establishment responds to negative feedback on this forum. I am not surprised the young girl was untrained and rude, as it’s clearly learnt behaviour straight from management!
We arrived in Bakewell happy to find a pub with lots of outside space. Many people sat and we looked for a table that didn't have "not in use"...good for distancing. A couple got up so we headed over to take it..."Good Luck!" they said....I asked why. They said you'll never get served. My husband went in as we only wanted drinks. He said the woman behind the bar was very rude, huffed and even rolled her eyes when a customer asked where to do track & trace. He returned saying she was so rude he wanted to leave.....at first I said let's wait, someone will come. But they didn't. As we left a table of motorcyclists all left and another couple...all unserved. In fact we saw them sat outside another public house in Bakewell! We found another place where the service was friendly and polite......…
After waiting 30 mins to even be approached and asked if we wanted drinks or we were in for food, we were greeted by a very hostile member of staff. The food was adequate but the service very poor. If you are in a rush, or can’t deal with poor customer service this is not the place for you to go.