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Merchant House

463 reviews
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Traveller (64)
Room & Suite (25)
Dining (6)
Overview
  • Excellent56%
  • Very good28%
  • Average11%
  • Poor3%
  • Terrible2%
Travellers talk about
“cake”(37 reviews)
“on arrival”(40 reviews)
“carlton hotel”(11 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Family Rooms
Bar/Lounge
Pets Allowed
4.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (463)Write a Review
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250
128
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250
128
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All reviewscakeon arrivalcarlton hotelcomplimentary teaplates and cutleryfree breakfastwelcoming hotelbook direct with the hotelorder takeawaysvictoria spongeevery afternoonfull englishshort walkup hillcar parkplenty of parkingvisiting truro
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1 - 5 of 454 reviews
Reviewed 2 days ago

Stayed here on business for one night in February 2018 - booked two double rooms. Hotel was fine and staff friendly. Room was fine, bathroom a bit tired and could do with a refresh, but otherwise all OK. Breakfast reasonably good. Fresh fruit would be...More

Thank bp83
Reviewed 6 days ago via mobile

We stayed for 3 nights and it was lovely. The staff were incredibly friendly and couldn't do enough for you. It was so nice and quiet, it was as if we were the only people there! Bliss! Rooms were comfy and had everything we needed....More

Thank _loves_thesun_abs
Response from Nicky M, Owner at Merchant HouseResponded 2 days ago

Dear loves_thesun_abs Thank you for your lovely review, I am delighted to hear that you enjoyed your 3 night stay with us and that you received our traditional warm and friendly service. I am pleased to hear you found the Hotel nice and quiet and...More

Reviewed 1 week ago via mobile

We booked here as we had show tickets at The Hall Of Cornwall. We were welcomed with a smile and given all relevant information. Great service, clean and tidy room. Complementary coffee and cake in the afternoon. Good breakfast. Value for money and close to...More

Thank Ian L
Response from Nicky M, Owner at Merchant HouseResponded 6 days ago

Dear Ian Thank you for your review; I am pleased to hear you enjoyed a comfortable stay with us and found the Hotel of good value and a good location for your visit to the Hall for Cornwall. I am delighted to hear you received...More

Reviewed 1 week ago

Thank you to all the team for making our week break very relaxing and comfortable. everyone was friendly and helpful. Would certainly recommend and will definitely be coming back here as soon as we can . The room was fab and breakfast varied , which...More

Thank Caz492018
Response from Nicky M, Owner at Merchant HouseResponded 6 days ago

Dear Mr & Mrs Wilson Thank you for your lovely review; I am delighted to hear you had such a lovely stay in our Super king room and that you indulged in our freshly cooked Full Breakfast. I am pleased to hear that you received...More

Reviewed 1 week ago via mobile

Just spent 3 nights here while visiting our daughter and had a great stay. Easy to find and with loads of parking even though only 10 mins walk from Truro town centre. Receptionists, breakfast staff and even the cleaners were friendly and made us feel...More

Thank karensolihull
Response from Nicky M, Owner at Merchant HouseResponded 6 days ago

Dear Karensolihull, Thank you for your lovely review; I am delighted to hear you enjoyed your stay with us and found the Hotel to be in a good location for regularly visiting your daughter and that you made use of our free onsite parking. I...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Bar/Lounge
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Things to do
Bar/Lounge
Details
Price range
US$82 - US$140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$82 - US$140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (64)
Room & Suite (25)
Dining (6)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
geoffdawe
22 November 2017|
Answer
Response from lonewayfarer | Reviewed this property |
There is an accessible room at the back of the hotel with its own door out to the car park and it's own accessible wet room. I do not work for the hotel but I have stayed in this room.
0
Votes
Chargey
26 August 2017|
AnswerShow all 3 answers
Response from Nicky M | Property representative |
If you have booked a room only rate, then yes you are able to pay for breakfast during your stay. You do not need to book, our waitress will charge your room bill each morning accordingly.
1
Vote
Sylvia H
5 November 2016|
AnswerShow all 2 answers
Response from Nicky M | Property representative |
Hi, Yes we have 4 ground floor rooms which are 2 singles, an accessabilty double with wet room and a family room. Give us a call on 01872272450 to discuss rates etc. Regards, Nicky Whittaker Owner
0
Votes
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123
Room Tips
"Just ask for a good room . we were pleasantly surprised with our room"
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"Speak to staff for help choosing the best room for your needs."
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"Rooms comfortable, hotel in quiet situation so guess any room would suit."
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"Book direct with the hotel to get breakfast included"
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