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Merchant House

Traveller (88)
Room & Suite (36)
Dining (6)
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49 Falmouth Road, Truro TR1 2HL England See on map
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Family Rooms
Pets Allowed
4 Star accommodation
7 Oct8 Oct
1 room, 2 adults, 0 children
Standard Room
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Reviews (524)
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All reviewscakeon arrivalcarlton hotelplates and cutlerycomplimentary teawelcoming hotelfree breakfastevery afternoonthe hotel offerswell stocked barvictoria spongeplenty of parkingfull englishcar parksteep hillten minute walklovely touch
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1 - 5 of 511 reviews
Reviewed 4 days ago

Merchant House is in an ideal location for visiting Truro locations, but our experience was not good. Mixed communications resulted in us being allocated the wrong room and having just completely unpacked, having to move to another room (up another very narrow flight of stairs)....More

Thank Rowley51
Reviewed 6 days ago

Had a weekend in the Merchant House Hotel over a weekend as a break between business. Check in was great, no hassle and a pleasant surprise awaited, i was upgraded to the suite. The suite is on the first floor and looks out onto the...More

Thank Tony E
Response from Nicky M, Owner at Merchant HouseResponded 5 days ago

Thank you, Tony, for your lovely review following onto your recent stay with us, I am delighted to hear that you enjoyed your complimentary upgrade to our Suite and that you found the room spacious, clean and comfortable. I am pleased to hear that you...More

Reviewed 2 weeks ago via mobile

This hotel is spotlessly clean, but it just looks a bit tired. It needs a facelift. Staff are friendly. Location is fairly central, though walk back from town center is up steep hill. I disliked all the signs in the room - no smoking, don’t...More

Thank Sligoone
Response from Nicky M, Owner at Merchant HouseResponded 2 weeks ago

Thank you Sligoone for your review following your recent stay with us. I am pleased to hear that you found the hotel spotlessly clean and in a good central location and that you indulged in our free homemade cake with a cup of tea in...More

Reviewed 2 weeks ago via mobile

Came to stay at hotel with work for a week. Fabulous staff. I had a slight problem in my room and they immediately offered me a free bottle of wine. The problem was soon sorted. Immaculately clean room. Could not complain about one aspect of...More

Thank Charles B
Response from Nicky M, Owner at Merchant HouseResponded 2 weeks ago

Dear Charles B, Thank you for your review following your recent stay with us; I am pleased to hear you had such an enjoyable stay with us and received our traditional warm and friendly service. I am delighted to hear that the small problem in...More

Reviewed 2 weeks ago via mobile

On arrival, pulled into front car park (8 spaces I think), more spaces in the rear car park. I was met with a smiling lady on reception, who was very friendly and chatty. Booked me in with speed and I went up to my single...More

Thank NeilJehane_23
Response from Nicky M, Owner at Merchant HouseResponded 2 weeks ago

Dear NeilJehane_23 I am delighted to hear that you received our traditional warm and friendly welcome with a speedy and helpful check in and that you indulged in our free homemade cake with a cup of tea/coffee. I am pleased to hear that you found...More

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Perfectly positioned near the centre of Truro – Cornwall’s buzzing and beautiful cathedral city – The Merchant House, is a 3* Metro Hotel ,which is just a short stroll from the nearby train station and a host ...More of fabulous bars, restaurants and shops.Merchant's friendly crew are on hand to introduce guests to our fantastic facilities. We have free Wi-Fi throughout,ample free parking,garage storage for bicycles,drying room for cyclists/walkers, laundrette(fee applies) and fully-equipped conference rooms. We are a fantastic central base for business or exploring all of Cornwall. Whether visiting for business or pleasure, we have a selection of refurbished and non refurbished rooms – some of which are dog-friendly – all of which are guaranteed to offer a great night’s stay thanks to the fluffy duvets, large flat screen televisions and tea and coffee facilities. Less
Hotel class
Hotel Amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Room Service
Fitness Centre with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
Price range
US$88 - US$130 (Based on Average Rates for a Standard Room)
Also Known As
Carlton Hotel Truro
Merchant House Truro, Cornwall
United Kingdom > England > Cornwall > Truro District > Truro
Traveller (88)
Room & Suite (36)
Dining (6)
Business Centre & Event Rooms (4)
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Questions & Answers
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22 November 2017|
Response from lonewayfarer | Reviewed this property |
There is an accessible room at the back of the hotel with its own door out to the car park and it's own accessible wet room. I do not work for the hotel but I have stayed in this room.
26 August 2017|
AnswerShow all 3 answers
Response from Nicky M | Property representative |
If you have booked a room only rate, then yes you are able to pay for breakfast during your stay. You do not need to book, our waitress will charge your room bill each morning accordingly.
Sylvia H
5 November 2016|
AnswerShow all 2 answers
Response from Nicky M | Property representative |
Hi, Yes we have 4 ground floor rooms which are 2 singles, an accessabilty double with wet room and a family room. Give us a call on 01872272450 to discuss rates etc. Regards, Nicky Whittaker Owner
Room Tips
"We didn't have one."
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"Ask for a decent mattress and be prepared to stand on a biox to reach the soap. Parking is limited, more..."
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"Rooms are small and rooms upstarts on th left get hot when the sun shines"
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"If stairs are a problem, be sure to request a room on a lower floor."
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