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Stayed at this hotel for a convention, and had no issues with the hotel itself at all. It is a very nice, and clean hotel. The pool area was well maintained, as were the exercise rooms and other areas.
That said the customer service was...More
1 Thank dwhayden
Response from IHGService, Guest Relations Manager at Holiday Inn St. Louis SW Route 66Responded 31 August 2017
Thank you for choosing to stay with us and for taking the time to share your recent experience at our hotel. While we appreciate your generous individual ratings toward our property's overall cleanliness including the quality of sleep you have had, I am...More
The mattress bulged on the side. The chair in the room squeaked badly when anyone sat down or tried to stand up. The carpet and decor were all dated. The hotel bar was very pricey. The hotel restaurant however offered a good breakfast. There are...More
3 Thank Racefan2016
Response from IHGService, Guest Relations Manager at Holiday Inn St. Louis SW Route 66Responded 27 August 2017
Thank you for your stay and for taking the time to share your experience with us. It is good to that you appreciate our breakfast. However, I'm sorry to read about the inadequate condition of the hotel furniture and public spaces. We appreciate...More
The hotel has been updated nicely. Very clean. Nice outdoor pool-not heated and small indoor pool. Nice large deep hot tub. Room amenities were nice. Not a huge fan of the tile floors throughout the room but my husband liked it. Very quiet stay and...More
Hotel was average. Rare was competitive. Room clean. Friday night has noisy families. No breakfast a negative. Nice restaurant attached.
Big shower nice. Needs safety bars even in a non-handicapped room.More
Thank Roger K
Response from IHGService, Guest Relations Manager at Holiday Inn St. Louis SW Route 66Responded 4 September 2017
Hello Roger K,
Thanks for choosing Holiday Inn St Louis SW - Route 66 and leaving your honest feedback.
I am sorry to read that your stay was not exceptional because of some issues, particularly with the sound proofing of the room. This will be...More
We picked this location as we were beginning a Rt 66 road trip & I am a Platinum IHG member. This is this 1st time in years that I have not been acknowledged as a Platinum member (no big deal but a point). The room...More
Response from IHGService, Guest Relations Manager at Holiday Inn St. Louis SW Route 66Responded 17 August 2017
Thank you for your patronage as an IHG Rewards Club Platinum Elite member and for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate our room and bed. However, I was...More
Ms. Mary Beth,
Thank you for your questions about the property. Our renovations inside of the building are complete. We have a fully renovated property with all new rooms and accomodations. Each room has been... More
Ms. Mary Beth,
Thank you for your questions about the property. Our renovations inside of the building are complete. We have a fully renovated property with all new rooms and accomodations. Each room has been remodeled with an urban touch for comfort and relaxation during your visit with us. If you have any further questions please feel free to contact us or stop in for a tour.