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Ramada Resort Shoal Bay

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Ramada Resort Shoal Bay
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921 Reviews from our TripAdvisor Community

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Showing 916: English reviews
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Newcastle, Australia
Reviewed yesterday NEW

I telephoned reception 3 weeks in advance to book a one bedroom ocean view studio. I specifically informed the staff that myself and my wife were very particular about cleanliness I needed the room to be spotless. On inspecting the room allocated to us on arrival I could see that the room was very tired and well worn the carpet...

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Helpful?
Thank 19mustang53
Sydney, Australia
Reviewed 4 days ago NEW

I was concerned when I read so many negative reviews about the Ramada but we found the place very good. We booked a two bedroom two bathroom apartment with ocean views as we were three adults. They made the single beds into king for us. The place was clean, bathroom appears to have had a reno and sheets clean and...

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Helpful?
Thank Gemm_MV
Ramada S, Front Office Manager at Ramada Resort Shoal Bay, responded to this review

Dear Gemm_MV, We very much appreciate your comments regarding your stay at the Ramada Shoal bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Sydney, Australia
Reviewed 6 days ago NEW

We stayed at the Ramada Resort for 1 night. We called previously to get an extra bed for our son! We paid an extra $40 for the extra bed. I was shocked to have seen all that had been done was to place some extra bed linen on the parent's bed. So at the end we paid an extra $40...

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Helpful?
Thank carolinedumon83
Ramada S, Front Office Manager at Ramada Resort Shoal Bay, responded to this review

Dear Carolinedumon83, We really appreciate your feedback as we seek it out to ensure we are able to listen and learn from our guests in order to keep improving. I have addressed your comments with the resort housekeeping team which will help us improve. The pre authorisation of credit card will show as a pending amount for 5-7 business days...

A TripAdvisor Member
Level Contributor
4 reviews
Reviewed 1 week ago NEWvia mobile

Stayed here for 3 nights visited many areas up to Port Macquarie. And locally. Short drive from the airport. Mid week rates great. Waterfront views made it just the place to relax with a drink. Good to come home to after a day of sightseeing to a large unit with outdoor deck. Good aircon. Friendly staff. Lifts were being serviced...

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Helpful?
Thank A TripAdvisor Member
Ramada S, Front Office Manager at Ramada Resort Shoal Bay, responded to this review

Dear Valued Guest, This is the best part of my day, reading reviews like this one. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

West Pennant Hills
Reviewed 2 weeks ago via mobile

Stayed 2 nights at the Ramada Shoal Bay. The check in was friendly and professional - even given a bottle of wine from the Mudgee region. The self-contained apartment is pretty well kittens out. The view from the balcony was fabulous - even though it was often obscured by the low cloud and rain. Would be great on a sunny...

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Helpful?
Thank Portsea1
Ramada S, Front Office Manager at Ramada Resort Shoal Bay, responded to this review

Dear Portsea1, We very much appreciate your comments regarding your stay at the Ramada Shoal bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Sydney, Australia
Reviewed 2 weeks ago via mobile

Nice location as the beach was just across the resort. The place though looks more like a serviced apartment than a resort. We stayed on a side water one-bedroom and the room was spacious and generally clean and okay but some things need maintenance like the broken blinds in the bathroom, and you will shower worrying someone can see you...

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Helpful?
Thank EYMS
Ramada S, Front Office Manager at Ramada Resort Shoal Bay, responded to this review

Dear Valued Guest, We really appreciate your feedback as we seek it out to ensure we are able to listen and learn from our guests in order to keep improving. I have taken up your concerns with the housekeeping team. I apologise for what you experienced during your stay. Kind regards Jacqui Lawlor

Newcastle-Australia
Reviewed 2 weeks ago via mobile

Booked deluxe heritage apartment room on beach front and view wonderful. Disappointing to find, however, that despite booking the top? category room in this position, no Foxtel and very limited kitchen equipment. No chopping board, platter/cheese plate/sharp knife? Not what's you would expect from an establishment that rates itself 4.5+ stars Anne charges accordingly. Also hotel "free wi fi" inoperable...

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Helpful?
Thank KilkennyT
Sydney
Reviewed 2 weeks ago

I stayed here with my partner for 2 nights and the staff were friendly service. I stayed on 5th floor with a Side water view on Barrington Building. The location was perfect. The parking was undercover and convenient to the lift and stair. I just used stairs quicker than waiting for the lift. The apartment was closed to everything, IGA...

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Helpful?
Thank cutetiger8
Ramada S, Front Office Manager at Ramada Resort Shoal Bay, responded to this review

Dear Valued Guest, Thank you for your comments, it always makes my day to receive a positive review. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do hope to see you back...

Sydney, Australia
Reviewed 2 weeks ago via mobile

We stayed st this hotel for my mothers birthday weekend. On opening our room it smelt musty and stale I put on the air conditioning but could not get it to work. Went for a walk and noticed the pool is full of cracks. Trying to get to our car from the car park the security gate would not open...

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Helpful?
1Thank sullo63
Ramada S, Front Office Manager at Ramada Resort Shoal Bay, responded to this review

Dear Valued Guest, We really appreciate your feedback as we seek it out to ensure we are able to listen and learn from our guests in order to keep improving. I have addressed your comments with the resort housekeeping team which will help us improve. I am sorry to hear you did not enjoy your stay at the Resort. Kind...

Sydney, Australia
Reviewed 3 weeks ago

Reception staff were quick, friendly and effective, directions given to carpark and room easy to follow. Well set out carpark (under cover) Lifts very, very slow. One bedroom apartment is a good size, large bedroom, generous lounge area, well functioning kitchen, bathroom lighting and ventilation not the best, shower in bath - large step up and over required to get...

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Helpful?
1Thank Lester S
Ramada S, Front Office Manager at Ramada Resort Shoal Bay, responded to this review

Dear Lester S, We very much appreciate your comments regarding your stay at the Ramada Shoal bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Shoal Bay Resort & Spa is the ultimate beachfront Resort perfect for romantic escapes, family holidays, pamper weekends, beach getaways, weddings, special events and meetings and business. Shoal Bay lays by the entrance to Port Stephens, overlooking the white sands and the magnificent volcanic Tomaree headlands. Boasting crystal clear waterways and extensive National Park with unspoiled bushland, Shoal Bay is certainly one of New South Wales most stunning destinations. Just 2.5 hr drive north of Sydney and 30mins from Newcastle, this award winning Resort offers a diverse range of accommodation styles and options to suit a variety of budgets and can accommodate up to 700 guests. Accommodation ranges from Standard Studios through to Waterview, Beachfront and Bayview rooms with a choice of 1, 2 and 3 bedroom apartments located across 7 accommodation buildings. The Resort features 4 restaurants including the award winning Catch at Shoal Bay, 5 bars, the iconic Country Club Hotel, Occie’s Kids Club (operating throughout NSW School Holidays periods), Shoal Bay Resort Store, Whitesands Conference Centre, an outdoor heated Resort pool with children’s wading area and complimentary secure undercover parking. Relax at the Aqua Spa wellbeing sanctuary for adults (min 16 yrs+) offering a true Thalassotherapy experience for guests through the 3 mineral spa pools and 25m heated lap pool. Take yourself on a journey to revive your mind, body and soul, indulge in a range of menu treatments that enhance the total well being and surrender to the experience of products that will relax, de-stress and energise you. ... more   less 

Additional Information about Ramada Resort Shoal Bay

Address: 35-45 Shoal Bay Rd, Shoal Bay, Port Stephens, New South Wales 2315, Australia (Formerly Shoal Bay Resort & Spa)
Region: Australia > New South Wales > Greater Newcastle > Port Stephens > Shoal Bay
Price Range: €81 - €250 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ramada Resort Shoal Bay 4.5*
Number of rooms: 183
Reservation Options:
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Also Known As:
Shoal Bay Hotel Shoal Bay
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Questions & Answers

Here's what travellers have asked, with answers from Ramada Resort Shoal Bay staff and other travellers.
5 questions
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Questions? Get answers from Ramada Resort Shoal Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I will not go there again until it is refurbished”
 of 5 bubbles 19mustang53, 22 Mar 2017 | Read review
“suggest you ask for a room with a view we had B807 and it was excellent but check the elevators are working first”
 of 5 bubbles Gemm_MV, 19 Mar 2017 | Read review
“HIgher floor”
 of 5 bubbles cutetiger8, 4 Mar 2017 | Read review
“Top floor room to appreciate the view of the bay”
 of 5 bubbles 779lesters, 28 Feb 2017 | Read review
“Corner units have huge outdoor areas”
 of 5 bubbles maureensX6737VV, 16 Feb 2017 | Read review
5 of 5