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    Grand Mercure The Hills Lodge

    1 Salisbury Rd, Castle Hill, The Hills Shire, New South Wales 2154, Australia
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    Best prices for your stay
    02/07/2017 03/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$150
          US$122
          US$150
          US$122
          US$150
          US$122
          Traveller (57)
          Room & Suite (448)
          Dining (18)
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          Overview
          • Excellent45%
          • Very good43%
          • Average9%
          • Poor2%
          • Terrible1%
          1 week ago
          “Extremely comfortable stay”
          2 weeks ago
          “Fantastic Sleep”
          Wifi
          Free Parking
          Breakfast Buffet
          Air Conditioning
          Pool
          Non-Smoking Hotel
          Restaurant
          Room Service
          Suites
          Bar/Lounge
          Fitness centre
          Kitchenette
          Multilingual Staff
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Self-Serve Laundry
          Babysitting
          4.5 Star Hotel
          All hotel details
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          Rooms
          2 Jul3 Jul
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (494)
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          There are newer reviews for Grand Mercure The Hills Lodge See the most recent reviews

          201 - 205 of 494 reviews

          Reviewed 4 October 2014

          Arrived at the hotel early, I had phoned ahead and my request was met easily. The reception staff were friendly and courteous. The room was large; queen and single bed and still enough room to accommodate a two seater lounge and a desk to complete...More

          1  Thank Michael T
          Response from MMGM9680, General Manager at Grand Mercure The Hills LodgeResponded 7 October 2014

          Dear Michael - happy you enjoyed your stay and thank you for the positive review. Sorry the pool was not fully up to temperature, we still have a few degrees to reach our desired level. We look forward to welcoming you again soon. Kind regards...More

          Reviewed 30 September 2014

          My flight from Sydney was delayed and I had to stay overnight. Very friendly staff from Qantas suggested me, it would be much faster to book a hotel instead of waiting for them to do so. I booked the hotel through hotels.com and went to...More

          Thank SailorNGO
          Response from MMGM9680, Manager at Grand Mercure The Hills LodgeResponded 1 October 2014

          My sincerest apology for the poor experience with our hotel. Unfortunately my staff have not dealt with this terrible experience professionally or sympathetically and I agree we should have found a solution for you rather than the cab driver, there is no question there. If...More

          Reviewed 18 September 2014

          I stayed here purely for its convenient location to where I was doing business. On arrival the Tudor style and beautiful gardens were equally matched by the reception decor and service. However once you got beyond this everything was rather basic and drab. The rooms...More

          1  Thank Petracca
          Response from MMGM9680, General Manager at Grand Mercure The Hills LodgeResponded 21 September 2014

          Dear Petracca - thank you for your positive comments about the hotel, grounds and public areas. I apologise you felt the room décor was basic and drab and can assure you we have started the process for an upgrade of those rooms. We hope to...More

          Reviewed 17 September 2014

          Stayed at this hotel as it was close to a venue we were attending. Staff we're more than helpful and could accommodate all of our needs. Offered to call us a taxi to get us to our destination, though there is no priority taxis service...More

          Thank Ronandberylaus
          Response from MMGM9680, General Manager at Grand Mercure The Hills LodgeResponded 21 September 2014

          Dear Guest - thank you for the great review, glad you enjoyed your stay, but apologise about the bedhead - not a usual one. This issue has been rectified. kind regards Malcolm Mathie - General Manager

          Reviewed 9 September 2014

          Not particularly over impressed with the rooms. Yes they are big, but pretty basic. Convenient access to the Castle Hill business district. Quite a bit of parking available which is very handy. Unlikely to returnMore

          Thank Robert W
          Response from MMGM9680, General Manager at Grand Mercure The Hills LodgeResponded 21 September 2014

          Dear Robert - thank you for taking the time to review our hotel. Thank you for acknowledging our room size, but apologise you were not impressed overall with the room. We have just begun phase one of an upgrade which sees the introduction of the...More

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          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Restaurant
          • Free Parking
          • Room Service
          • Bar/Lounge
          • Fitness Centre with Gym / Workout Room
          • Hotel Amenities
          • Free Parking
          • Meeting Rooms
          • Room Service
          • Banquet Room
          • Dry Cleaning
          • Laundry Service
          • Conference Facilities
          • Business Centre with Internet Access
          • Multilingual Staff
          • Self-Serve Laundry
          • Babysitting
          • Room amenities
          • Air Conditioning
          • Refrigerator in room
          • Minibar
          • Things to do
          • Pool
          • Restaurant
          • Bar/Lounge
          • Tennis Court
          • Fitness Centre with Gym / Workout Room
          Details
          • Price range
          • US$119 - US$178 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Kitchenette ,
          • Family Rooms
          • Number of rooms
          • 97
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Travelocity, Hotwire, Hotels.com, Cancelon, TripOnline SA, HotelQuickly and Hotel.de so you can book your Grand Mercure The Hills Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Australia >
          • New South Wales >
          • Greater Sydney >
          • The Hills Shire >
          • Castle Hill
          Add Photo Photos
          Traveller (57)
          Room & Suite (448)
          Dining (18)
          Pool & Beach (12)
          Hotel & Grounds (67)
          Business Centre & Event Rooms (8)
          Bathroom (3)
          Nearby
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          773 reviews
          .64 km away
           
          Novotel Sydney Norwest
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          .20 km away
           
          Nearby Restaurants
          Trevi Lakeside
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          The Seed Thai Restaurant
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          Nobles Restaurant
          66 reviews
          .02 km away
          REBELLION BAR AND GRILL RESTAURANT
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          .20 km away
          Nearby Attractions
          Sempre Affamato
          5 reviews
          1.14 km away
          Hillsong Church
          33 reviews
          1.20 km away
          Twentytwo Cafe Bar & Grill
          10 reviews
          .62 km away
          The Powerhouse Discovery Centre
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          .65 km away
          Questions & AnswersAsk a question
          Joe J
          Father's night dinner food poisoning and had calamari? Anyone else had suffered from September 3rd meal?
          6 September 2016|
          Answer Show all 2 answers
          Response from becnjo | Reviewed this property |
          never have eaten many many times and never aproblem
          0
          Votes
          MalcolmWhitfield
          We have holiday package booked (Cape Town to Syndney with Cunard) which finishes in Sydney and we then have 4 nights in this hotel before our flight back to the UK. This hotel seems to be many km from centre of Sydney - how easy is it to get to the centre of Sydney by public transport or by car? It hardly looks ideal for a first time visitor to Sydney - even if the reviews are very good.
          21 August 2016|
          Answer Show all 9 answers
          Response from Louise S | Reviewed this property |
          As good as this hotel is, it is miles away from Sydney - 30 minutes drive with no traffic and 1.5 hours peak hour. If your are Accorplus member the pick of the hotels is Pullman grand quay. A bit pricey but best location... More
          0
          Votes
          lippy963
          Does the hotel have lifts?
          21 April 2016|
          Answer Show all 7 answers
          Response from becnjo | Reviewed this property |
          yes it does to all levels and carpark
          0
          Votes
          Room Tips
          "Book a balcony bath for couples or a family room if travelling with children"
          Read review
          "We had room 60 which overlooked the swimming pool. At night the pool looked great but no one used the pool..."
          Read review
          "No real views to be had."
          Read review
          "a view of the gardens on the upper floor"
          Read review
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