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4.5
#3 of 10 hotels in Villars-sur-Ollon
Location
Cleanliness
Service
Value
Chic and casual, cosy and authentic, the Chalet RoyAlp Hôtel & Spa, member of Leading Hotels of the World, invites you to enjoy relaxing moments in a unique setting. In winter or in summer, the Chalet RoyAlp Hôtel & Spa is a haven of peace in the heart of the Villars-sur-Ollon resort in the Swiss Alps.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
HOTEL STYLE
Modern
Family
Languages Spoken
English, French, Russian, German and 1 more
Location
Domaine de Rochegrise 23, Villars-sur-Ollon 1884 Switzerland
Name/address in local language
Chalet RoyAlp Hotel & Spa
986 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The hotel is fantastic. The rooms are generous and well appointed. The location offers amazing views of the mountains and easy access direct to walking paths in summer (also for the piste if you are there in winter). The staff were incredibly friendly and accommodating, especially for children and pets! We stayed on a half-board basis. The meal in the restaurant was high quality and very tasty. The breakfast was generous. The arrangements for the current CoVid-19 restrictions were well handled to distance guests without compromising the atmosphere. Some amenities were closed due to CoVid but that was well known prior to arrival.
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Date of stay: May 2020
Rooms
Service
Sleep Quality
Room Tip:Â Mountain View Rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chalet Royalp SA, General Manager at Chalet RoyAlp Hotel & Spa
Responded 31 Jul 2020
Dear SwissFamilyRogers, I am pleased that you’ve enjoyed your recent stay at the Chalet RoyAlp. Thank you for taking the time to share your experience with us. We very much look forward to welcoming you back in the near future and certainly hope that your next visit will again be a wonderful one. With kind Regards, Markus Marti
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Excellent stay, we were very well look after from beginning to the end. Even if we stay there just two days staffs "knew" us and remember what we order the day before. Very quick as well at check-in and check-out (especially at check-out rather impressed by the speed to produce the invoice and have us paid). Room was spotless. Breakfast has a very good selection that changed on slightly on the second day, which we appreciated. The spa/swimming pool is nice, kids are allowed from age 2 years old (which didn't bother us) if it bothers you, just avoid 4 pm at 5 pm or early morning is still very quiet. Gym is not big and a bit cramped with machine but super clean and spacious so better then an average gym at any hotel we stayed previously with good choice of machines, indeed a plus. Not far from "downtown" walk via the railway station if you want a mostly flat walk. A place to go back really to discover more about the area and enjoy the hotel.
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Date of stay: August 2021
Location
Cleanliness
Service
Room Tip:Â If you want a quick bite, the bar has a good selection and a nice terrace in good weather.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chalet Royalp , General Manager at Chalet RoyAlp Hotel & Spa
Responded 29 Aug 2021
Dear Za036, Thank you for taking the time to write such a rewarding review about your recent stay at the Chalet RoyAlp Hotel & Spa. We are overjoyed that you liked your stay with us, especially that you appreciated our efficient service at the Front Office, our spotless rooms and the Spa area including the gym. We are looking forward to welcoming you back in the near future. Kind regards, Markus Marti
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This hotel is probably in my top 3. To me clearly better than the 3 "palaces" you can find in the Lausanne-Montreux region.
The attention to small details in all places, the quality of the arrangements and furnitures, the ideas, concepts and novation, the friendliness and "go-beyond" service of all staff is just something I had not experienced at this level so far.
The mixture between wood in a chalet style and modern hotel is amazing. The quality of materials is impressive. There are so many "niches" where you can have a drink, a relaxing moment or play, it is very well thought and planned. Very friendly and helpful staff.
We had a suite and it was absolutely beautiful with a big balcony and beautiful view. There were so many places we wanted to stay at in the hotel that we could not do it all in 3 days! It just went too quickly.
Spa is very nice and treatments are great as well!
Due to Covid only one restaurant was open but the food was very good and original. Good choice of quality products at breakfast buffet.
This is a perfect place for both couples and families, with lots of residences attached to the hotel around. Lots of play areas for children. There is something for everyone!
Wonderful experience.
Will return. definitively.
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Date of stay: November 2020
Value
Service
Sleep Quality
Room Tip:Â Suite 313 with mountain view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chalet Royalp , General Manager at Chalet RoyAlp Hotel & Spa
Responded 30 May 2021
Dear 417dani, Thank you for taking the time to post your comprehensive review on Trip Advisor. We are truly delighted to know that you consider the Chalet RoyAlp Hotel & Spa as one of your top 3 hotel in the Lausanne Montreux region. We are happy to note that you found our facilities decent and that the hotel offers the ideal combination of luxurious comfort and peace with several activities for the children and as well for the parents. Thank you on behalf of our staff and management for giving us the opportunity to be of service to you and we look forward to welcoming you back in a not too distant future. With kind regards, Markus Marti
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Clean facility with good access to col de croix and other areas for biking. Restaurant was good. Be careful not to get the only room without a terrace or balcony! Its a shame not to have access to a terrace. Also, be sure to ask about parking options. We were never told that parking costs 24 chf per day and had the surprise at check out. Service was good. Spa area nice but unfortunately no outdoor pool area and small sun bathing area. Martina in the Spa area was the most hospitable and helpful staff giving great recommendations for alternative dining in the area, always pleasant and always ready to help.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chalet Royalp , General Manager at Chalet RoyAlp Hotel & Spa
Responded 15 Aug 2022
Dear Anp2012, We thank you for your encouraging note given to the Chalet RoyAlp Hotel & Spa. We will pass on the additional information concerning your balcony problem and thank Martina warmly for her kindness during your stay. We hope to welcome you soon in our hotel! Best regards, The team of the Chalet RoyAlp Hotel & Spa
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The Royalp still has to learn from other hotels of the same category, even though it has its perks :
+ a free shuttle to drop you off / pick you up anytime until 21:00, very much appreciated since the walk uphill is steep. + close to Roches Grises, the train stop on the way from / to Bretaye + good food at the Roches Grises restaurant for dinner + very professional and kind staff at the front desk
However :
- breakfast : there is no brown bread and they charge you for egg dishes…that’s ridiculous. - The junior suite park view are not practical (not enough natural light, broken furniture that looks cheap, not nice in terms of interior design) - The spa is really nice, but it’s not relaxing with children jumping into the water and splashing people around, there should be a specific « splashing time » like in other 5 stars for children to enjoy. The rest of the time they (and their parents!) should respect the relaxation time of the other guests. - When asked for hiking suggestions, the concierge was not able to tell us where to go, what to do…useless. People go the the mountain to hike, most of the time, you should be prepared ! - The furniture had dust. Hopefully the rooms are better cleaned when guests come with a dog…
In a nutshell, we had a nice time at the hotel but I’m not sure I’d go back. For me Royalp is still lacking some 5 stars aspects.
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chalet RoyAlp, Marketing at Chalet RoyAlp Hotel & Spa
Responded 26 Aug 2024
Dear Vanessa D, thank you very much for your recent stay and for your very constuctive feedback, which you have shared with all of us. It is great to read that you have appreciated the friendly service, the complimentary hotel shuttle to and from Villars, and good food experience in our restaurant. However, I sincerely regret to learn about the different issues which you experienced during your stay. I do understand your disappointment and frustration, and would like to provide a very short feedback on the different reported issues. - Brown bread should of course always be available in the bread assortment and we will make sure this is the case. The additional charge for some egg dishes is indeed not very elegant and I am glad to inform you that these additional charges have been cancelled since last weekend. - A pity you felt that the view of your junior suite was not practical, with insufficient daylight. Concerning the furniture, I am glad to inform you that we will be refurbishing our guest rooms and public areas over the next year. This will for sure strongly improve the guest experience. - We have "quiet periods" at the SPA/pool area, where guest can fully enjoy a relaxed and peaceful moment at our beautiful Spa & Pool facilities. Outside these hours, children should of course still behave but can also enjoy the pool. I regret if you have not been able to enjoy the more quiet moments and understand that this has been disturbing to you. - I fully agree that all our reception/Concierge staff should know all about the amazing leisure activities in and around Villars. We have taken our staff around on the mountain so that they feel familiair and I will make sure that all staff members will be able to share this with our guests. Myself, I am a very active outdoor person in my spare time and do all I can to share this passion and my knowledge with the team. - All our rooms and public area need to be spotless after the daily cleaning and we will reinforce our cleaning standards with our housekeeping team. Once more, I sinceryl apologize for the less good experience you have had at Chalet Royalp and I would be very happy to welcome you back at Chalet Royalp in the near future, and makse sure we make up for the last experience you have had with us. Please, feel free to contact me directly at e.buursink@royalp.ch. It will be a pleasure to take personally care of your reservation. Very kind regards, Egbert Buursink General Manager Chalet Royalp hôtel & Spa
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The hotel is nice, and the staff at reception welcoming. The room (a "mountain-inspired Junior Suite") was large and nice, although the view was mostly on a path were several walkers would regularly stop a few meters away from our window. The pool and sauna/steam bath are also large, modern and well decorated. On the negative side, impossible to book a treatment at the spa, it was fully booked - fortunately, we found slots at a nearby hotel. The shower cabin in our room has not been cleaned at all during our stay. And at breakfast, we were told every day that the tables next to the window were occupied, but nobody sat there during the hour or so when we had breakfast. Sad that these few regular issues lower the overall rating of the hotel.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Â Book in advance the spa treatments if you want some.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chalet RoyAlp, Marketing at Chalet RoyAlp Hotel & Spa
Responded 17 Aug 2024
Dear Francois-Serge, I hope you are well and although one year later, I would like to thank you for your stay at Chalet Royalp hôtel & Spa, last year August and the time and efforts you have taken to share your feedback. I must admit that I recentyl reviewed our initial response to your constructive feedback and I feel that our response was not very appropriate. Please, accept our apologies for that. I would sincerely appreciate if we can welcome you back again at Chalet Royalp for a different and much better experience. Feel free to contact me directly at e.buursink@royalp.ch and it will be my pleasure to take personally care of your reservation. And I will make sure to offer you an appropriate compensation for the shortcomings you have experienced last year. I hope to be able to welcome you back soon. Very kind regards, Egbert Buursink General Manager
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We stayed here as a family just for one night. They very kindly upgraded us to 2 interconnecting junior suites which was amazing. Very comfortable rooms, lovely view , nice breakfast. Great for traveling with children, kids club, games room and very cosy bar and sitting areas. Children are allowed in the spa pool and we received a lovely welcome from the spa manager. I had a brilliant massage , enjoyed the sauna, hamman and jacuzzi. Every member of staff was kind and very courteous, I absolutely loved this hotel. Totally 5 star !
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chalet_RoyAlp, General Manager at Chalet RoyAlp Hotel & Spa
Responded 10 Mar 2020
Dear tabatha76, Thank you for taking the time to post your review on Trip Advisor. We are truly delighted to know that you consider the Chalet RoyAlp Hotel & Spa a lovely. We are happy to note that you found our facilities decent and that the hotel offers the ideal combination of luxurious comfort and peace with several activities for the children and as well for the parents. Thank you on behalf of our staff and management for giving us the opportunity to be of service to you and we look forward to welcoming you back in a not too distant future. With kind regards, Markus Marti
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We had a nice and comfortabnle room, in this hotel ideally located for skiing or simply enjoying the moutains by foot. The spa area is nice but small and has a nice pool. The staff was nice. The restaurant "Roche Grise" offers great quality food. The room service is also great. We enjoyed our stay here.
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Date of stay: September 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chalet Royalp , General Manager at Chalet RoyAlp Hotel & Spa
Responded 4 Jul 2022
Dear LouisD16230, Thank you for your positive feedback regarding your stay at Chalet RoyAlp in Villars-sur-Ollon. We were delighted to hear that you were very satisfied with our establishment. We would be happy to welcome you back to Villars-sur-Ollon and I would like to thank you once again. Best regards, The Team of Chalet RoyAlp Hotel & Spa
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October may be off-season in the Swiss Alps, but with the views and facilities the was a real weekend luxury getaway.
Very friendly and relaxed service. Rooms were spacious with a terrace and beautiful sunset views over the Alps.
With sunshine and up to 25 C, we unfortunately had no time for the pool and spa facilities. Recommend instead the train up to the mountains - the station is one minute away and takes you right up to pristine hiking areas.
For an aperitif, either the hotel terrace or walk down to the Ptit Chalet to mingle with the locals. For dinner, both the hotel restaurant and Ecovets (10 min taxi-ride away) serves excellent local fare (October is game season!). For lunch, have the hotel try to book at the Miroir de l'Argentine above nearby Gryon. Spectaulcar surroundings.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wonderful location and service. Food was excellent. Service and staff impeccable. Rooms spacious with spectacular view. Spa is great and massage is good. The furnitures in the room are a bit dated and there is no USB port, but you will not care about it because other things are so top-notched.
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Date of stay: July 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chalet RoyAlp, Marketing at Chalet RoyAlp Hotel & Spa
Responded 3 Aug 2023
Dear ElaineB898, Thank you for your kind feedback on your experience at Chalet RoyAlp Hôtel & Spa. We hope to see you soon in Villars-sur-Ollon. Kind regards, The Team of Chalet RoyAlp Hôtel & Spa
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Dear Mrs. Ortiz,
We would like to thank you very much for your interest in the Chalet RoyAlp Hôtel & Spa.
Kindly email us at reservation@royalp.ch your preferred check in & check out dates and we would be delighted to send our best & personalized offer.
The entire team look forward to welcoming you!
There are more places to choose from in the Villars-sur-Ollon area.
PRICE RANGE
€325 - €891 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chalet royalp hotel villars-sur-ollon, chalet royalp hotel and spa
LOCATION
SwitzerlandCanton of VaudVillars-sur-Ollon
NUMBER OF ROOMS
63
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Chalet RoyAlp Hotel & Spa
Which popular attractions are close to Chalet RoyAlp Hotel & Spa?
Nearby attractions include Swiss Ski School Villars (0.6 km), Centre Des Sports De Villars - Les Bains Et La Patinoire (1.0 km), and Piscine De Villars (0.3 km).
