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Schloss Hotel & Spa Pontresina

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Via Maistra 215, Pontresina 7504 Switzerland
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Traveller (212)
Room & Suite (45)
Dining (32)
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About

#16 of 22 hotels in Pontresina
Location
Cleanliness
Service
Value
Schloss Hotel & Spa, takes us to the gates of Pontresina. A fascinating castle fortress of the late nineteenth century in the heart of the Upper Engadine, just 5 km from St. Moritz, with an imposing and evocative architecture, completely renovated, and from whose windows you can admire a unique view of the Rosatsch massif and the suggestive glaciers of the Bernina chain. The large interior spaces, which also include the restaurant and a beautiful SPA, guarantee a perfect and tailor-made size for young and old. The major ski resorts of 4 ski areas are within easy reach, such as the Kinderlift Alp Languard Pontresina at just 0.5 km, the Corviglia at 4.5 km, or the Corvastch at 13 km.
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Property amenities
Parking
Free internet
Pool
Sauna
Free breakfast
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Meeting rooms
Wifi
Hot bath
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Spa
Facial treatments
Full body massage
Hammam
Manicure
Pedicure
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Laundry service
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Room features
Desk
Safe
Telephone
Clothes rack
Minibar
Flatscreen TV
Bath / shower
Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Mountain View
Classic
Languages Spoken
English, German, Italian
548Reviews8Q+A13Room tips

Reviews
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cbs8200 wrote a review Apr 2022
Switzerland56 contributions13 helpful votes
Good but noisy rooms (like somebody is actually in your room), breakfast good, dinner expensive and very average quality (go out), the reception and hallway area large and open but without any soul, not inviting and very cold..., ski storage at the old part of the hotel is very old and dirty, garage is dramatically narrow if you have an average car or larger (you could even get stuck!), by car and bus you get easy to the ski areas
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Date of stay: February 2022
Value
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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andrea D wrote a review Jan 2022
London, United Kingdom15 contributions53 helpful votes
Constant noise of running water from the other rooms, coupled with joint single mattresses and lack of covid protocols (no temp check at entrance and no asking of green pass) meant we shortened our stay and moved elsewhere. Prepaid for 4nights and stayed only 2 without being reimbursed, despite the hotel not being at full occupancy. The panoramic superior rooms are below lobby level and offer not much of a view and no balcony. The parking is offsite and extremely narrow to move any suv along the various levels. And there is no gym. A decent 3-star hotel but not a 4-star going for 500e/night
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Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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AB_1981_11 wrote a review Jan 2022
Dubai, United Arab Emirates134 contributions42 helpful votes
We booked the Double Room with Panoramic View. The breakfast was included in the final price. It seemed to be a similar deal for other guests as well The positives: - Great view from the room; it was worth the extra payment for a panorama room - Good location - a very mins away from Schlossgarage bus stop with easy accessibility to nearby train stations - Great breakfast spread - this is one of the few hotels we’ve stayed in Europe that had a live counter for eggs. The freshly made omelette and scrambled eggs were the perfect start to the day. They also had cornflakes, juices, breads, cheese, yogurts, fruits, cakes and pastries and even gluten and vegan options - Room and the hotel was well heated The negatives: - The pics of the room on the website are deceiving. The actual room size is much smaller. When we asked to upgrade, they refused to since they were over booked - It was very evident that the hotel was understaffed and the staff were new; although the staff wanted to help, the service was super slow. This was throughout the hotel - at the reception, bar, restaurant and room service was super slow. Additionally, they were often clueless about menu options, prices, if the chef could make something simple that wasn’t on the menu - Another example was when on one of the days the housekeeping team just forgot to clean a few rooms. They could have done a small gesture to offer us a drink while we waited for it to be cleaned but they didn’t - They don’t have double beds. They just joined two single beds with separate mattresses and comforters and called it a double bed. The quality isn’t very good so sleep quality wasn’t good - They only have one restaurant and bar – both with extremely limited menus. They don’t have any options for vegetarians. They don’t even have chicken options or vegan options. If you’re coming from Zurich, I would recommend renting a car or if you have a Swiss pass then the public transport (trains and bus) is included and it’s quite easy to reach the hotel Taxi details from the hotel: The price from St.Moritz station is about CHF 45 and from Pontresina Station CHF 30, because the taxi driver is in St. Moritz. Unless they up their game on service and include more menu options for dinner, I don’t think we would return to this hotel for another visit.
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Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Manuservus wrote a review Apr 2020
1 contribution1 helpful vote
The rooms were very clean. The staff was friendly. The food was sometimes too sweet. The rooms were also well heated. The swimming pool was too cold on some days. But otherwise everything was great. I have stayed in this hotel several times and everything was always fine.
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Date of stay: October 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Courtney wrote a review Mar 2019
30 contributions42 helpful votes
We swam in the pool every day after ice skating and skiing. Bus stop is just across the street a little way, walk to Ice skating and local restaurants. Family friendly, nice bar and restaurant staff. Not a lot of kids but the crew at kids club was great with my 8 year old after dinner. Didn’t choose half board, breakfast was great with room option. Live guitar or pianist in the evening. Would stay again. (Ask for room away from elevator and top floor- you can hear ski boots overhead and elevator through wall).
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Date of stay: February 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Elisa BDB wrote a review Feb 2019
1 contribution1 helpful vote
I found the hotel very good, here are some good tings in the hotel - warm swimming pool - very good food - cross country ski very close to the hotel Here are some bad things in the hotel - very hard mattresses - spa only opens at 15:00 I also got a very good mocktail made by a very nice barman called: alessandro
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Date of stay: February 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Gaurav Agarwala wrote a review Jan 2019
Kolkata (Calcutta), India184 contributions142 helpful votes
We came here from the mighty Badrutt’s Palace in St. Moritz and still loved our stay here. The room is awesome and the view is absolutely breathtaking. You can keep staring out the window. Mind it, I wrote this review for the price we paid, for only €250 a night this is a great option. Decent spa also
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Date of stay: February 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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mary r wrote a review Jan 2019
2 contributions
Amazing stay, very clean and perfect location. Big thanks to Giuseppe Grelle He was amazing, trying to please us and make you feel very comfortable while you have to choose what is the best dish for you. I can't say anything bad about this place everything is good. There is a beautiful breakfast you can choose from continental and much more.i loved the sauna and the steam room.
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Date of stay: January 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniela D, Resident Manager at Schloss Hotel & Spa Pontresina
Responded 14 Jan 2019
Dear Guest, thank you very much for taking the time to write such a beautiful review. It is a great pleasure to learn that your experience was amazing. We look forward to welcoming you once again. Best regards, Daniela Durante Resident Manager
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Irina P wrote a review Jan 2019
Athens, Greece23 contributions5 helpful votes
The hotel has a nice location, very close to public transportation. Friendly staff, but not very well organized service. Our room was not cleaned the first day and after a complaint, they sent a lady at 7pm. The restaurant service was good, but the food was barely eatable, and this was Christmas Eve dinner.
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Date of stay: December 2018
Value
Cleanliness
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniela D, Resident Manager at Schloss Hotel & Spa Pontresina
Responded 14 Jan 2019
Dear Guest, thank you for choosing Hotel Schloss Family & Spa for your stay in Pontresina and for taking the time to share your experience with us. Regarding the food quality at the restaurant, I am sorry if you did not appreciate our cuisine. Your opinion is always very important for us and I hope to welcome you once more for another great experience. Best regards, Daniela Durante Resident Manager
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Cinzia wrote a review Jan 2019
1 contribution
Ecellent service, excellent position. What more? Super collaborative staff, they do their best even in very busy time. This is my third time at the Schloss and I love to be welcome with a smile and a sincere interest in creating the perfect atmosphere to enjoy my holiday days
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Date of stay: December 2018
Value
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniela D, Resident Manager at Schloss Hotel & Spa Pontresina
Responded 7 Jan 2019
Dear Guest, thank you very much for your words. We are glad that your stay was excellent. Our staff will be very happy to know that you praised them and this will encourage them to continuosly improve. We really hope to have the chance to welcome you back soon again. Best Regards, Daniela Durante
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PRICE RANGE
US$205 - US$277 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Schloss Wellness & Family
LOCATION
SwitzerlandSwiss AlpsCanton of GraubundenEngadin St. MoritzPontresina
NUMBER OF ROOMS
142
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Frequently Asked Questions about Schloss Hotel & Spa Pontresina
Which popular attractions are close to Schloss Hotel & Spa Pontresina?
Nearby attractions include Ibex Paradise (0.3 km), SportBar (0.4 km), and Reformierte Kirche San Niculò (0.2 km).
What are some of the property amenities at Schloss Hotel & Spa Pontresina?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
Which room amenities are available at Schloss Hotel & Spa Pontresina?
Top room amenities include a minibar, a flat screen TV, and a desk.
What food & drink options are available at Schloss Hotel & Spa Pontresina?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Schloss Hotel & Spa Pontresina?
Yes, parking is available to guests.
What are some restaurants close to Schloss Hotel & Spa Pontresina?
Conveniently located restaurants include Gianottis, Giodi Vegetarian and Co., and Gourmet Restaurant Kronenstubli.
Are there opportunities to exercise at Schloss Hotel & Spa Pontresina?
Yes, guests have access to an indoor pool and a sauna during their stay.
Is Schloss Hotel & Spa Pontresina located near the city centre?
Yes, it is 0.2 km away from the centre of Pontresina.
Does Schloss Hotel & Spa Pontresina offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Schloss Hotel & Spa Pontresina?
The staff speaks multiple languages, including English, German, and Italian.
Are there any historical sites close to Schloss Hotel & Spa Pontresina?
Many travellers enjoy visiting Leaning Tower (4.6 km).