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rue du Pas-de-l'Ours 31, Crans-Montana 3963 Switzerland
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Traveller (106)
Dining (8)
Room & Suite (5)
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About

#19 of 39 in Crans-Montana
Location
Cleanliness
Service
Value
Hotel de l'Etrier is more than a hotel ... A place filled with charme and tradition One of the oldest hotel in the resort, built in 1963, the Etrier has been beautifully renovated keeping its unique open spaces offering its guests an amazing view on the Valaisanne Alps. You will be welcomed in a space where everything tells a story, each stone, wooden board and object. It is in this exceptional place that the art of Welcoming has been put together to seduce you. Children are kings in dedicated spaces within the hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Skiing
Tennis court
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot bath
Indoor pool
Outdoor pool
Heated pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Steam room
Non-smoking hotel
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Private balcony
Room service
Safe
Iron
Minibar
Refrigerator
Flatscreen TV
Hair dryer
Kitchenware
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Romantic
Languages Spoken
French
184Reviews4Q+A14Room tips
Traveller rating
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juliejuem wrote a review Mar 2022
High Wycombe, United Kingdom20 contributions17 helpful votes
+1
Decided to come to Crans with my boyfriend for some skiing while visiting my aunty. Hotel was lovely, staff were extremely friendly and approachable. The view from the bar area was lovely and staff even provided table service. The swimming pool, sauna and steam room were great, it was a very relaxing way to spend the early evening after a long day skiing. One evening we decided to have dinner in the restaurant and it was delicious, had fondue chinoise, with fries, rice and 4 different sauces all of which were delicious, I had the chocolate fondant for desert! The hotel is a 10 min walk away fromthe ski lift and main town center. Definitely recommend and already planning to come back!
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Date of stay: March 2022Trip type: Travelled
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Steve C wrote a review Feb 2022
1 contribution
I went to this hotel for a long weekend skiing with some apprehension having read the previous reviews (a friend had booked it). I had an upgraded room with a balcony and view which was fantastic. The main seating area in the lobby was very nice with a log fire and a bar. The restaurant was excellent and whilst expensive by UK standards, it was in keeping with prices in the area. The inside/outside pool was lovely and the steam room and sauna were definitely up to a 4 star standard. We found all the staff to be very friendly and helpful - for example, they lent me a travel plug at no cost and sorted our ski passes every day. It’s a bit of a walk to the piste (I guess about 600m) but we left our skis and boots at a rental place nearer the slope so the walk was actually quite nice. It’s a very nice town and the skiing was great.
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Date of stay: February 2022
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Kitt R wrote a review Sep 2021
58 contributions19 helpful votes
I paid 500 Swiss Francs for a suite for 2 nights. The tv didn’t work, the fridge didn’t work and the door handle to the balcony came off in my hand. There were no staff anywhere to be seen my entire stay. It was a ghost hotel! No management even working to complain to. All the restaurants and bars were closed and there were no servers or staff anywhere. Just one girl at reception. I have never witnessed anything like it before in my life! If they had told me that there was no food or bar service available I would never have stayed there. I couldn’t cancel through booking.com and when I complained at checkout the woman made me feel like it was my fault for staying there. Unbelievable! For the two days I stayed there I could not get a drink or any food. I had to walk 1-2 km into town. They have no shuttle service. How did this hotel get a 4 star rating? It’s a 1 star hotel with a nice pool. They don’t know the meaning of service. I’m sure they can’t even spell the word. Never stay here!
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Date of stay: August 2021Trip type: Travelled
Room Tip: Never stay here
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2 Helpful votes
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LadyMary88 wrote a review Jun 2021
Zermatt, Switzerland52 contributions52 helpful votes
Maybe the hotel was 4* in the past but it isn’t anymore. It started when we arrived. Check-in was from 3pm but we were there at 2.30pm because we had to change clothes for our tee-time at the golf course. There was a very young man at the recpetion desk and he insisted in a very unfriendly way that we can not have our room before 3pm. Altough it was summer season and the hotel not fully booked for sure. So we had to change in the restroom. Our room waa very small and very old. You couldn‘t close the bathroom door and also the door of the shower wasn‘t closing properly. The hotel needs a renovation! Stuff wasn‘t friendly at all and the breakfast choice was nothing special. There was nothing explained (if it contains gluten, lactose…) you had to guess what it is on the buffet (also what kind of marmelade or joghurt - you had to guess). The coffee and the croissants were good, but that was the only thing. In the night it was loud (we had the north view to the street) and you couldn‘t sleep with open windows. And the worst thing were the blankets: it was summer and they had winter blankets. We were sweating (no clima and closed windows). Wouldn‘t recommend the hotel until they renovate it.
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Date of stay: May 2021Trip type: Travelled
Room Tip: Free parking available, no summer blankets, restaurant nothing special
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3 Helpful votes
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AntonNik63 wrote a review Mar 2021
3 contributions1 helpful vote
We visited this hotel and Crans Montana in October last year. The whole experience was disappointing regarding this hotel. Breakfast, rooms and spa - below average. The hotel restaurant is simply nothing good and atrociously expensive. The hotel needs renovation and a lot of attention. It has potential due to location and view. But we had to ask for the swimming pool to be opened externally as they have a ridiculous policy to open it only for an hour and only on sunny days. the whole spa needs attention and better care and cleaning. Not recommending.
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Date of stay: October 2020
Location
Service
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1 Helpful vote
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herofromheaven wrote a review Jan 2021
Geneva, Switzerland87 contributions60 helpful votes
I stayed 2 weekends in this hotel and definetely this hotel has not 4 star service quality. 1) they host more customers than their restaurant capacity. They offered me to eat at room, totally unlogical!!!! 2) due to the capacity we ate same food 3 nights, boring! 3) they don’t have nuts to serve with drinks, a regular bar also have but 4 star hotel dont! 4) we reached to hotel at 3pm and asked to eat some snacks but their chef was sick and they offered us only salad! They dont have any back up plan to have chief!!! 5) they sent my luggage to wrong room and instead of sending my luggage to my room, they asked me to go to room and took my luggage... what a nice service ha! 6) you are coming a winter hotel and expect a relaxing hot pool after ski but no... pool is cold 7) they are working with a very limited staff, staff is burn out. Waiter asked my order 4 times at dinner 8) only good things in the hotel are barman Roman and chief waiter Sabrina, these guys are amazing
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Date of stay: January 2021Trip type: Travelled
2 Helpful votes
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Kenny A wrote a review Aug 2020
Lenzburg, Switzerland52 contributions31 helpful votes
The Hotel is very nice and was probably 4 starts in the past. Unfortunately the Room we booked really needs to be modernised. The price was 'discounted' but was still 377 CHF per night (including breakfast), the room was sparse, not enough electrical sockets, the bathroom was very clean but very small and the shower in the bath was very tight. If the hotel is to keep it's 4 star rating then money needs to be invested.
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Date of stay: August 2020
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Room Tip: I only saw our room so cannot comment on other rooms.
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2 Helpful votes
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maria begoña l wrote a review Feb 2020
1 contribution
It is the first time I am staying in a 4 star hotel. I know the swiss Alps quite well, and the best hotels too. 5 stars hotel sometimes their kindness is related to our tips, and this I find it not very honest and authentic. I move around in life with energy and the energy of who is around me. Honestly, I think in this hotel, people were super sweet and kind. I felt really home, food and service was pretty decent for the price. I will most probably came back!!!
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Date of stay: February 2020Trip type: Travelled
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dabbottmoulin wrote a review Jan 2020
suisse9 contributions5 helpful votes
My friend had booked a room via ebooking.com, for the price of chf250.- For that price, and in a hotel which prides itself with its 4 stars, the room was pokey with a manky carpet and cheap deco. Once we checked in, we decided to hit the spa. The highlight was this large heated outdoor pool which we enjoyed practically alone and under the stars. However there was not a single member of staff present, until one came out and started to talk to us like naughty school children that we had to get out because the pool was closing. We could not believe the hostility with which she addressed us. So we went straight to the reception and, after complaining that the room was barely acceptable and the staff were shocking - and mentioning TripAdvisor - all of a sudden they found another room for us (after telling us initially that they were fully booked) which was an upgrade. The staff are just rude and unqualified. We couldnt believe the hotel is still rated 4 stars.
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Date of stay: January 2020
1 Helpful vote
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Response from Hôtel E, Propriétaire at Hotel De l'Etrier
Responded 6 Jan 2020
Chère Madame Bosson, Suite à votre aimable réservation en directe je suis navrées que votre séjour ne vous ai pas plu. Sachez que la marque sur le tapis est une brûlure et non de la saleté comme mentionné dans votre commentaire. Ce problème survenu durant la période festive a été résolu. Le prix de CHF 250.- inclus le petit-déjeuner, l'accès à notre espace Wellness. Je pense que ce tarif est tout à fait raisonnable. Je vous ai moi-même accueilli à votre arrivée et afin de vous satisfaire vous ai accordé un surclassement aux mêmes conditions sans aucune réaction de votre part. Notre clientèle semble très satisfaite de notre service ainsi que de notre personnel. En vous souhaitant une belle continuation d'année, je vous présente, Madame Bosson, mes salutations distinguées. Géraldine Bestenheider
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pojke-fredde wrote a review Mar 2019
Brussels, Belgium553 contributions189 helpful votes
The hotel looks a bit bland from the road but the interior has a nice and cosy winter sports mountain cabin feel to it while the place is huge. Great indoor and outdoor pool and two different restaurants. Most rooms are a bit bland though some have been nicely renovated and have a cabin look & feel.
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Date of stay: February 2019Trip type: Travelled
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Response from Hôtel E, Gérant at Hotel De l'Etrier
Responded 6 Mar 2019
Dear pojke-fredde, We are very happy to hear that you enjoyed the atmosphere, the pool and the restaurants in our hotel. We are in the process of renovating the rooms and we hope to see you again very soon for a new experience. Thank you for taking the time to give us a feedback. Have a lovely day!
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PRICE RANGE
US$226 - US$246 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
etrier hotel crans montana
LOCATION
SwitzerlandSwiss AlpsCanton of ValaisCrans-Montana
NUMBER OF ROOMS
60
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Frequently Asked Questions about Hotel De l'Etrier
Which popular attractions are close to Hotel De l'Etrier?
Nearby attractions include Bisse du Ro (0.6 km), LAKE GRENON (1.2 km), and Creativlaser (0.6 km).
What are some of the property amenities at Hotel De l'Etrier?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Hotel De l'Etrier?
Top room amenities include a minibar, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel De l'Etrier?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel De l'Etrier?
Yes, free parking is available to guests.
What are some restaurants close to Hotel De l'Etrier?
Conveniently located restaurants include Burger Lounge, Restaurant LeMontBlanc, and Restaurant Le Continental.
Are there opportunities to exercise at Hotel De l'Etrier?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Hotel De l'Etrier?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel De l'Etrier?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel De l'Etrier offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.