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Hostellerie du Pas de l'Ours, Relais & Chateaux

41 Rue du Pas de l'Ours, Crans-Montana 3963 Switzerland
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Traveller (119)
Dining (28)
Room & Suite (22)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.


#3 of 40 hotels in Crans-Montana
2022 Travellers' Choice Best of the Best
Hostellerie du Pas de l'Ours offers you 15 junior suites and suites south-facing, with view on the mountains, fireplaces, jacuzzi and shower. The Chef Franck Reynaud proposes you two restaurants: the gastronomic "L'Ours", 1 star in the Guide Michelin & 18 at Gault Millau and the second table The Bistrot des Ours. In the Spa l'Alpage you will find a menu of personalized treatments, turkish bath and sauna. Inside and outside swimming pool to enjoy winter and as well as summer ! We look forward to welcoming you in our Property...
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Electric vehicle charging station
Car park
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Breakfast available
Breakfast in the room
Wine / champagne
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Steam room
Baggage storage
Non-smoking hotel
Laundry service
Ironing service
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Room features
Room service
Flatscreen TV
Walk-in shower
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, French, Russian, Spanish and 2 more
191Reviews2Q+A7Room tips
Traveller rating
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Most Recent
Patricia F wrote a review Apr 2022
7 contributions
We loved this place; it has a beautiful setting and is decored with great taste. The service is one of the best we have encountered, and they make an effort to be helpful. They have a great attitude and made our stay an unforgettable one! Thank you Hostellerie Du Pas De L'Ours!
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Date of stay: April 2022
Bill D wrote a review Apr 2022
1 contribution
Highly enjoyable five nights in a Pas de l’Ours loft suite on a ski trip to Crans. Every meal was beautifully crafted with a well-considered wine list and the breakfasts were a particularly good start for our days on the hill. We were well looked after by the front of house staff - including lighting our cosy wood fire every evening. The shuttle guys were also excellent, no-fuss, delivering us to the lifts, picking us up at the end of the day and assisting with ski swaps. Perhaps the bar could brush up on vodka martini mixing - a very minor (if important!) quibble about an otherwise braw sojourn.
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Date of stay: April 2022Trip type: Travelled as a couple
Denise W wrote a review Mar 2022
Fort Lauderdale, Florida11 contributions
Beautiful area ! From arrival to departure we were spoiled by the nice and friendly staff. The front desk & staff takes care of you like you are one of their own. The manager is available all the time and the other staff members especially the front desk master Valentine , is the epitome & elegance of great hosting. They could not assist us enough! The rooms are cosy and warm - true Swiss updated and in style. We took the brown bear room what a view!! The restaurants on the premise of Hostelliere De Pa del’Ours were exceptiional , especially the gourmet one! Superb. Their bistro was also fantastic. The 3rd night we ate at the hotel next-door we had Swiss fare enjoying fondue while sitting alongside a cosy fireplace the food was very good and so close. They have a spa and the spa area was outfitted witha Fantastic large beautiful swimming pool in and outside with great views The skiing was wonderful the view incredible The restaurant our hotel referred us to on the mountain in Cran Montana for lunch was Violette. It was very delicious & enjoyable with a True Swiss Alps feeling! My husband and also also visited Alaia the wave garden It was a try treat great waves excellent operation. Very nice I would stay here many, many , many , many times again. kudos to all!! Cheers ! Denise
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Date of stay: March 2022Trip type: Travelled as a couple
momandktravel wrote a review Dec 2021
Atlanta, Georgia204 contributions198 helpful votes
The service in this hotel was very good-breakfast and front desk were friendly and helpful. Breakfast was very good and it was so nice to have seated service and not a buffet. I was disappointed with my room. It was small and did not have a separate bathroom. When making a reservation pay attention to the fact that the small rooms do not have a view. Not only do they not have a view, they are on the road looking into the garages across the street. For the price of the room this was very disappointing. F
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Date of stay: September 2021
Sleep Quality
1 Helpful vote
Pietro C wrote a review Sep 2021
Buonas, Switzerland6 contributions
we enjoy a lot a true Gem with Charme of being a part of Family We enjoy both Gastronomic part of this wonderful Property and we was amazed of the staff and food quality. Thank you Franck, Patrice & Team that you make us a wonderful familiar experience.
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Review collected in partnership with Relais & Chateaux
Date of stay: September 2021
Sleep Quality
Emerson Kirksey H wrote a review Aug 2021
Houston, Texas, United States30 contributions16 helpful votes
My family and I spent a few days in Crans Montana at this hotel and had a superb experience. We have stayed in many different hotels in the area over many years and none compare to Hostellerie du Pas de l’Ours. The service is personal and first-rate, exactly what one would expect from a family-run Swiss luxury boutique hotel. The location is close to town but still removed enough to be quiet and private. The design is a beautiful combination of classic Alpine with modern minimalist touches. Of course, as a relais & chateau property, the food is exceptional. We cannot wait to return to ski this Christmas.
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Date of stay: August 2021Trip type: Travelled with family
2 Helpful votes
Christina S wrote a review Apr 2021
2 contributions
Spacious and comfortable rooms with lovely panoramic view from the balcony, very friendly and helpful staff and excellent dinner at the bistrot. All-over a very charming mountain hotel for a cosy getaway !
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Date of stay: March 2021Trip type: Travelled as a couple
mohamadmarayssi wrote a review Feb 2021
Istanbul, Turkey5 contributions1 helpful vote
Having spent one week in another hotel, we finally passed three days at the Pas De L'Ours. Comforabtle Room, Beautiful breakfast, and amazingly "serviable"staff. We were granted an early check in and a late Check out, which was very practical. The pool/spa services are shared with the neighboring establishment, but they are generous enough and elegantly designed to accommodate all guests. We will be back!
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Date of stay: February 2021
Sleep Quality
Room Tip: The more modest room in the hotel is oriented north, while we would strongly recommend one of...
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Response from Séverine Bestenheider, Autre at Hostellerie du Pas de l'Ours, Relais & Châteaux
Responded 15 Mar 2021
Dear Mr Arayssi, We were delighted to have the three of you here, and we appreciate your kind words about our Hotel. Our aim is to satisfy every guest, and we are glad to read you did spend wonderful days in family in our place. We are more than happy to pitch in towards excellence. we can't wait to welcome you another time in Crans Montana. The team at Pas de l'Ours.
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Sara_Mitchell159 wrote a review Feb 2021
Zurich, Switzerland466 contributions91 helpful votes
Really great hotel in a nice quiet location at the edge of the village. Its small and very friendly. Staff were absolutely amazing, friendly polite helpful and nothing was too much trouble. The lady on the front desk recommended a brilliant hike which we very much enjoyed and it was absolutely brilliant and a real experience, the hike of a lifetime around 4 hours and challenging, which was exactly what we were looking for. Ate in the restaurant and had the tasting menu - absolutely superb with great service. I had some massages and used the gym and pool which were all lovely, the gym is small but perfectly formed for a quick workout whilst on holiday to work off all that amazing food. Pool is a big size and there is a steam room and sauna, pool area has plenty of space for sunbathing. We had one of the basic rooms which was small but beautiful inside with clever storage, it is a old hotel and it was depicted correctly on the pictures as a small room so no issue there. There is no air conditioning as expected in a older property, my only recommendation would be to have some fans available in the rooms in the summer. It was super hot when we were there and even with the window open it didn't provide much relief, the front desk kindly arranged a fan but would be good to have these readily available. The hotel arranged golf for my husband and it was all organized perfectly. We live only 3 hours away and would definitely go back a huge thank you to the really wonderful and friendly staff who made our stay so memorable.
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Date of stay: September 2020
2 Helpful votes
Response from Séverine Bestenheider, Autre at Hostellerie du Pas de l'Ours, Relais & Châteaux
Responded 15 Mar 2021
Dear Sara_Mitchell159, Thank you for your accurate review about our Hotel. We were glad we helped you to have a wonderful experience in Crans Montana. Our swimmimng pool, renovated last year is dedicated to relaxation and we are delighted to read that you enjoyed the whole spa area and the gym. The heaters work well in winter, and fans are available when it starts to be hot. Crans Montana is one of the best resorts with its 160 kms of paths and walks, with beautiful clear water lakes and breathtaking views over the mountains. We hope to welcome you here another time. The team Pas de l’Ours
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Rastislav wrote a review Jan 2021
Murnau am Staffelsee, Germany7 contributions1 helpful vote
Second visit in the month, we are already looking forward to coming back. The relais & château hotel offers very cozy and comfy rooms, where everything is put together to be simple and functional, but with utmost attention to detail and quality. Staff is super friendly, and we love that the hotel is connected to a second hotel, which opens a lot more possibilities for dining! Especially in these circumstances. Please see our second review on the Bistro de l’Ours
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Date of stay: January 2021Trip type: Travelled as a couple
Response from Séverine Bestenheider, Autre at Hostellerie du Pas de l'Ours, Relais & Châteaux
Responded 15 Mar 2021
You are right! It is such a chance to have the two hotels connecting : this allows you to choose the atmosphere you prefer for your next meal. Our Bistrot des Ours is managed by our Michelin star Chef Franck Reynaud and his talented staff, whereas our Fer à Cheval, the second restaurant is dedicated to mountain style food lovers, with a variety of meat and cheeses fondues and raclette, a not-to-be-missed during a holiday in Crans Montana. Thank you for your reviews. The team at Pas de l'Ours
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US$405 - US$602 (Based on Average Rates for a Standard Room)
SwitzerlandSwiss AlpsCanton of ValaisCrans-Montana
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Frequently Asked Questions about Hostellerie du Pas de l'Ours, Relais & Châteaux
Which popular attractions are close to Hostellerie du Pas de l'Ours, Relais & Châteaux?
Nearby attractions include Bisse du Ro (0.6 km), Creativlaser (0.7 km), and Salle et Chapelle St-Christophe (0.8 km).
What are some of the property amenities at Hostellerie du Pas de l'Ours, Relais & Châteaux?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hostellerie du Pas de l'Ours, Relais & Châteaux?
Top room amenities include a minibar, a flat screen TV, and a view of the mountains.
What food & drink options are available at Hostellerie du Pas de l'Ours, Relais & Châteaux?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hostellerie du Pas de l'Ours, Relais & Châteaux?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Hostellerie du Pas de l'Ours, Relais & Châteaux?
Conveniently located restaurants include Burger Lounge, Restaurant LeMontBlanc, and Restaurant Le Continental.
Are there opportunities to exercise at Hostellerie du Pas de l'Ours, Relais & Châteaux?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are pets allowed at Hostellerie du Pas de l'Ours, Relais & Châteaux?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hostellerie du Pas de l'Ours, Relais & Châteaux offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hostellerie du Pas de l'Ours, Relais & Châteaux?
The staff speaks multiple languages, including English, Spanish, French, German, Russian, and Portuguese.