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Hostellerie du Pas de l'Ours offers you 15 junior suites and suites south-facing, with view on the mountains, fireplaces, jacuzzi and shower. The Chef Franck Reynaud proposes you two restaurants: the gastronomic "L'Ours", 1 star in the Guide Michelin & 18 at Gault Millau and the second table The Bistrot des Ours. In the Spa l'Alpage you will find a menu of personalized treatments, turkish bath and sauna. Inside and outside swimming pool to enjoy winter and as well as summer ! We look forward to welcoming you in our Property...
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
HOTEL STYLE
Historic Hotel
Boutique
Languages Spoken
English, French, Russian, Spanish and 3 more
Location
41 Rue Du Pas De l’Ours, Crans-Montana 3963 Switzerland
Name/address in local language
Hostellerie du Pas de l'Ours, Relais & Châteaux
4.8 reviews
Getting there
Somewhat walkable
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We booked this Relais & Chateaux both for the food/ Michelin star as well as small property with intimacy & charm: from the moment we checked in and met the owner and her team of young, attentive staff, everything delivered was top notch service: location is central for shopping, skiing or dining , rooms are cosy with great views, understated decor and good bedding...Severine and her dedicated staff are always available to meet any request and try to make your stay ever more pleasant. Valentine's day dinner at the Bistro didn't disappoint with a great manager Camille who knows what she is doing. The Spa, shared with next door hotel, is nice but I would recommend also visiting Aida's (adult only sister property in town) that offers greater amenities & services to enjoy...All in all, a great hospitality standard delivered with a personal touch in a warm establishment that well represents the Relais & Chateaux experience in a mountain resort setting.
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Date of stay: February 2025
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Trip type: Travelled as a couple
Room Tip:Go for a suite, preferably higher floor ("Ours Brun" a great option...)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed in this boutique hotel during the week of low season so it was very quiet and peaceful. Hotel staff are excellent, attentive and friendly, above and beyond that made my stay extra special. It was a surprise that they followed up and checked in on the day of my arrival to make sure when they can organize the transfer for me. I took the train from Geneva to Sierra/Siders, then changed to Crans-Montana funicular going up, the hotel just arranged the free transfer from there which is easy for those who don’t drive.
Love the room design in the Alpine chalet decor with the modern touch that doesn’t feel outdated. Breakfast is amazing, especially with the view of snowy mountain is such an unique and unforgettable moment.
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Date of stay: January 2025
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Trip type: Travelled solo
Room Tip:The hotel provides complimentary one carafe of water per night, and charges 10CHF upon extra...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gather the idea of spending your ski family holiday in a private Maison, where you experience the epitome of personalized service, in the warmest and most elegant atmosphere. The Mansion is beautifully decorated, in a contemporary fashion while respecting the original codes of a Swiss Chalet: Raw timber and stones, curated art pieces and a central fireplace! Same cozy ambiance in the suites: Raw elegance but optimal comfort and refinement: the suites are spacious with all amenities you can expect from a high end establishment: How about sipping a glass of local Pinot Noir in front of your private fireplace while admiring a panoramic view over the Swiss alps? Second to none!
Gastronomy is the central gig: From the à la carte Breakfast to the Bistrot or fine dining restaurant featuring 1 Michelin Star, Chef Franck Reynaud offers a unique experience with locally selected products and sublime craftsmanship. Not to mention the wine list with an extensive selection of the very best of Valais vineyards amongst other classics.
But what really sets this Maison appart, are the team and the people: They are animated by a unique spirit offering personalized service and genuine kindness with a lot of refinement but never overdoing it! Absolutely perfect.
To conclude, this is the kind of hotel where you experience something really special… a bubble of timeless elegance. luxury for insiders. Can’t wait to be back.
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Date of stay: January 2025Trip type: Travelled with family
Room Tip:Private shuttle to ski lifts at your convenience.
The hotel also owns a charming lunch restaurant...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This Hotel lives up to its 5 star status and then some. Our suite had a double-sided fireplace which staff was eager to light for us anytime of day or night. The hotel is super cozy, location is terrific and the staff outstanding. Remi, one of the managers was a real standout, always checking that we had everything whether it be plans for hiking, the right place of fondue or some wine and cheese of our room in the afternoon. There is a great spa and indoor outdoor pool. My wife and i have been to a lot of nice places, this is a new favorite!
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Date of stay: October 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Excellent hotel. Attentive, helpful and pleasant staff. Very efficient shuttle to the ski slopes. We enjoyed the room with superb views of the mountains and fireplace (with fire on request), swimming pool (indoor only in winter) with sauna, steam room and gym, catering , breakfast... In short a very pleasant stay. To renew!
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Date of stay: March 2025
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our family has been to various hotels in the Alps for skiing, but Hostellerie du Pas de L'Ours is heads and shoulders above the rest. The staff members are not only extremely knowledgeable and professional, but they can read your mind and anticipate your needs beforehand. One family member was due to arrive late at night, and without my asking, the hotel staff suggested and prepared a lovely snack that was well received. They seemed to always know when you're thirsty and would appear with a water bottle magically. We stayed in the Le Sommet Suite, which has a thoughtful floorplan with fantastic views. The hotel shuttle was also readily available to take us to and back from the slopes. The food was delicious and the spa was amazing. This hotel simply just gets everything right.
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Date of stay: February 2025
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a gem of a hotel in Crans Montana. They have a wonderful team that makes you feel welcome the moment you arrive. The views from the rooms were breathtaking (make sure you select Mountain View, it’s worth it). The food at the bistro was delicious and carefully prepared. Finally, the facilities are top-notch - the heated pool, the sauna, and the hammam.
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Date of stay: June 2024
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Séverine Bestenheider-Reynaud, Propriétaire at Hostellerie du Pas de l'Ours, Relais & Châteaux
Responded 5 Jul 2024
Dear Hfng, We warmly thank you for your glowing review! We are delighted to read that you had an enjoyable stay with us and that our team made you feel welcome from the moment you arrived. We are pleased that you appreciated the breathtaking views from your room. It’s also a pleasure to know that you found our bistro des Ours’s cuisine delicious and carefully prepared. We are thrilled that our facilities, such as the heated pool, sauna, and hammam, contributed to making your stay even more enjoyable. We look forward to welcoming you again during your next visit to Crans-Montana. Best regards, The Pas de l'ours team
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We had booked an open suite, when we arrived we were offered a loft suite for the same Award. Very comfortable with excellent service. Very attentive and helpful staff. A negative. The spa and swimming pool are also accessible to guests of a much larger nearby Inn, which apparently attracts less civilized guests.
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Date of stay: September 2024
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Trip type: Travelled as a couple
Room Tip:Aux couples cherchant le calme, évitez les weekends et la haute saison. Piscine access. d'aussi...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Excellent hotel The food in the Bistrot des l' ours is delicious. The beef fillet is very very very well cooked. The meat is premium quality. The wine list very good with good prices. The decoration of the restaurant is very frindly and warm like the staff
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Date of stay: January 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beautiful area ! From arrival to departure we were spoiled by the nice and friendly staff. The front desk & staff takes care of you like you are one of their own. The manager is available all the time and the other staff members especially the front desk master Valentine , is the epitome & elegance of great hosting. They could not assist us enough!
The rooms are cosy and warm - true Swiss updated and in style. We took the brown bear room what a view!!
The restaurants on the premise of Hostelliere De Pa del’Ours were exceptiional , especially the gourmet one! Superb. Their bistro was also fantastic.
The 3rd night we ate at the hotel next-door we had Swiss fare enjoying fondue while sitting alongside a cosy fireplace the food was very good and so close.
They have a spa and the spa area was outfitted witha Fantastic large beautiful swimming pool in and outside with great views The skiing was wonderful the view incredible The restaurant our hotel referred us to on the mountain in Cran Montana for lunch was Violette. It was very delicious & enjoyable with a True Swiss Alps feeling!
My husband and also also visited Alaia the wave garden It was a try treat great waves excellent operation. Very nice
I would stay here many, many , many , many times again. kudos to all!! Cheers ! Denise
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good Morning,
The Pas de l'Ours is 5/7 minutes walk to the ski area and the center of Crans-Montana.
We propose to our guest a transfer by car to the ski area, free of charge.
With our warm regards.
There are more places to choose from in the Crans-Montana area.
PRICE RANGE
€613 - €761 (Based on Average Rates for a Standard Room)
LOCATION
SwitzerlandSwiss AlpsCanton of ValaisCrans-Montana
NUMBER OF ROOMS
15
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