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Mercure Hotel Frankfurt Airport

1.7 km from Kelsterbach centre
  • Free Wifi
  • Pool
  • Restaurant
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1 room, 2 adults, 0 children
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Am Weiher 20, 65451 Kelsterbach, Hesse, Germany
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968 Reviews from our TripAdvisor Community

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Showing 489: English reviews
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Bristol, United Kingdom
Reviewed 1 week ago via mobile

I decided to stay a night at this hotel because I was catching an early flight from Frankfurt in the morning. First thing to note - this hotel does not offer a collection or drop off bus service from Terminal 2, only Terminal 1. Also, the service only runs every 1 hour. I was five minutes later arriving to the...

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Helpful?
Thank Saymon81
TheMGMT, General Manager at Mercure Hotel Frankfurt Airport, responded to this review

Dear Saymon81, Thank you for your review.

Cairo, Egypt
Reviewed 1 week ago

A Nice hotel, very clean room and bathroom. Rooms are good size, not too small like other hotels. Restaurant available at the hotel. Shuttle bus to and from the airport is available at different times.

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Helpful?
Thank Yosra12
TheMGMT, General Manager at Mercure Hotel Frankfurt Airport, responded to this review

Dear Yosra1, Thank you very much for your excellent review. Please return again soon to the Mercure Hotel Frankfurt Airport.

South Molton, United Kingdom
Reviewed 1 week ago

Having recently stayed here for my first business trip I was quite impressed with the quick check-in. The room I was given was on the 3rd floor to which I could access via lift. The room itself was standard in its layout and the facilities were basic. There is a safe which does not require any deposit and you create...

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Helpful?
Thank Gxrbabe
TheMGMT, General Manager at Mercure Hotel Frankfurt Airport, responded to this review

Thank you very much for your great review, Gxrbabe! Please return again soon to the Mercure Hotel Frankfurt Airport.

Dallas, Texas
Reviewed 2 weeks ago

Excellent as always, clean comfortable room, good food in restaurant, knowledgeable and considerate staff. A very good experience, I stay here a few times each year and continue to come back to this hotel as it is always a good experience.

Review collected in partnership with Mercure Hotels
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Helpful?
Thank S4279JIdonh
TheMGMT, General Manager at Mercure Hotel Frankfurt Airport, responded to this review

What a superb review, S4279JIdonh! Please return again soon to the Mercure Hotel Frankfurt Airport.

Stuttgart, Germany
Reviewed 4 weeks ago via mobile

Staff are using guest room's toilet and leaving brown spots at toilet seat. Dirty bathroom walls. Rooms are sparse; like jail cells. Front desk staff provided emptying lip services. Zero guest services at night. I don't understand how it is rated for 3.5?stars; I guess they can be. Ought cheap. Very disappointing.

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Helpful?
Thank tichsa2
MercureFraport, General Manager at Mercure Hotel Frankfurt Airport, responded to this review

Dear Tichsa2, a very disappointing review indeed. Neither does our staff use the guest room toilets nor do they resemble jails cells.

Porsgrunn, Norway
Reviewed 4 weeks ago

The hotel is based in Kelsterbach close to Frankfurt/M. Airport. A shuttle bus commutes in between the airport (terminal 1) and the hotel – trip takes 15 min and it comes every 30 minutes or so. The check-in works fine as with most Mercure hotels. The staff is helpful, polite and friendly. The rooms are tidy and well insulated so...

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Helpful?
Thank WolfRavn
MercureFraport, General Manager at Mercure Hotel Frankfurt Airport, responded to this review

Thank you very much for your great review, WolfRavn. Please return again soon to the Mercure Hotel Frankfurt Airport.

Zaragoza, Spain
Reviewed 23 January 2017

The hotel is very conveniently situated. I expected a bit more updated rooms with air con/ heating a bit easier to use, to tell the truth. But, I have to admit that the night's sleep was good. I arrived by car and it was easy to find with google maps. Going to the airport from there was also easy.

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Helpful?
Thank R-eyesplice
MercureFraport, General Manager at Mercure Hotel Frankfurt Airport, responded to this review

Dear R-eyesplice, Thank you very much for your great review. We're glad that you were very satisfied with your stay and that you were able to navigate easily to and from our hotel. Please return again soon.

Cardiff, United Kingdom
Reviewed 14 January 2017

Close to the airport and road networks. Reasonably priced in comparison with the hotels nearby. Quick check in/out facilities which saves time. Ample parking. Rooms were a good size although could benefit from a little revamp.!

Review collected in partnership with Accorhotels.com
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Thank Paul W
MercureFraport, General Manager at Mercure Hotel Frankfurt Airport, responded to this review

Dear Paul, Thank you very much for your review. Please return again soon to the Mercure Hotel Frankfurt Airport.

Jyvaskyla, Finland
Reviewed 14 January 2017

I spend one night in this hotel next door to Frankfurt Airport (FRA). Check in was done smoothly and fast. My room was spacious but dirty generally also some small things needed fixing urgently. Gym has cardio machines quite ok even it is by the pool so you get sweaty easily which is no problem for me maybe for someone...

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Helpful?
Thank RamiH-10
MercureFraport, General Manager at Mercure Hotel Frankfurt Airport, responded to this review

Dear RamiH-10, Thank you for your review.

Luxembourg City, Luxembourg
Reviewed 12 January 2017

Couldnt reach the hotel on the phone for 3 hours in order to confirm my booking. Non of the privilliges of my Accor status were respected. There was not even a bottle of water in the room, nothing in the fridge etc. Hotel is in very old shape and parking is charged extra a big amount making total price of...

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Maciej_Wal
MercureFraport, General Manager at Mercure Hotel Frankfurt Airport, responded to this review

We're sorry to hear that you weren't completely satisfied with your stay, Maciej_Wal. Perhaps you will give us another chance to provide the service you expect on a future occasion.

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Pool
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
The refurbished 4 star Mercure Hotel Frankfurt Airport offers 150 airconditioned rooms, 7 airconditioned conference rooms, an indoor pool with sauna and a private car park. Our New York restaurant is open from 12 noon to 2.30 p.m. and from 6 to 11 p.m. every day. The Zeppelin Lounge bar is open from 5 a.m. to midnight. Our free airport transfer service runs to Terminal 1, 4 km away, between 5.40 a.m. and 11.10 p.m. The hotel is 15 km from the city centre and 20 min drive from the exhibition centre. ... more   less 

Additional Information about Mercure Hotel Frankfurt Airport

Address: Am Weiher 20, 65451 Kelsterbach, Hesse, Germany (Formerly Novotel)
Region: Germany > Hesse > Kelsterbach
Price Range: €54 - €150 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Frankfurt Airport 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
Mercure Frankfurt Airport
Mercure Hotel Kelsterbach
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Hotel Frankfurt Airport staff and other travellers.
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Penang Island, Malaysia
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Questions? Get answers from Mercure Hotel Frankfurt Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd or 4th floor”
 of 5 bubbles WolfRavn, 27 Jan 2017 | Read review
“Ask for rooms above the first floor (as I've said about that Level !!!)”
 of 5 bubbles robertah2014, 22 Sep 2016 | Read review
“Ask for a room far away from the rooms designated for Chinese groups.”
 of 5 bubbles 830nicolasd, 26 Jun 2016 | Read review
“Near the lift is good and easy with luaggae”
 of 5 bubbles 11Travelstar11, 8 Jun 2016 | Read review
“Upperfloor is very good”
 of 5 bubbles Travelstar3, 8 Jun 2016 | Read review
5 of 5