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Mercure Duesseldorf Neuss

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Mercure Duesseldorf Neuss
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500 Reviews from our TripAdvisor Community

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Showing 127: English reviews
Bocholt
Reviewed 1 week ago

Good reception in this hotel. worth a second time. The food was good enough. I would recommend the hotel to friends and family and business associates. Thanks for the warm welcome! improvement: parking with mud behind the hotel

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Helpful?
Thank 549andyv
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear 549andyv, Thank you for your review. We are very happy that you enjoyed your stay a second time in our hotel. We hope to see you a third time! Your Mercure Düsseldorf Neuss Team

Rhenen
Reviewed 2 weeks ago

This Hotel offers everything you can expect in a business hotel. Nice, clean room in a well maintained older building. The address "Am Derikumer Hof 1" should not be entered in your navigation system. It will make you drive around in circles. If you use the address "Am Goldberg 1" you will get to the entrance. Parking is limited due...

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Helpful?
Thank jann587
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear jann587, Thank you for your review. We appreciate your friendly comment and are happy that you had a pleasant stay with us. We hope to see you again,soon. Your Mercure Düsseldorf Neuss Team

Aylesbury, United Kingdom
Reviewed 2 weeks ago

The stay was up to expectation having stayed at many Mercure Hotels around the world. The most important thing is that the staff are friendly and helpful and remember you if you have a longer stay and this was the case.

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Helpful?
Thank Castle1066
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear Castle1066, Thank you for your nice comment following your recent stay with us. We are delighted to hear that you had a great stay with us and that in particular you found the staff very kind and helpful. We look forward to welcoming you back on your next visit. Your Mercure Düsseldorf Neuss Team

London, United Kingdom
Reviewed 2 weeks ago

A clean quality full location to spend a night The minibar was not installed in the room, but we do not need this.......... Staff is professional and helpful . Mercure are well managed Hotels we know sins years.

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Helpful?
Thank Jean-Claude D
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear Jean-Claude D, many thanks for your kind review. We are delighted that you enjoyed your stay in our hotel. We hope to see you again,soon. Your Mercure Düsseldorf Neuss Team

Athens
Reviewed 3 weeks ago

I made a reservation at your Hotel based on 2 pieces of information at your web site. That the Hotel is a "stone's throw" away from Duseldorf city. Well it is about 10 stops by using the S-bahn. And that the Hotel had smoking roms available , for which I asked one when submitting my reservation, to find out on...

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Helpful?
Thank Xylocosmos
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear Xylocosmos, Thank you for your review. We noticed that your stay was not to your satisfaction. Since 4 month we are completely a non smoking hotel. Please send us the link from the website which mentioned that we have smoking rooms. Your Mercure Düsseldorf Neuss Team

Treviso, Italy
Reviewed 3 weeks ago

Very comfortable hotel, 30 min by car from Duesseldorf city center. Reception service very good (helpful/fast/ready). Breakfast was more than acceptable. I have also tried the restaurant for dinner. Different choice, good meat ! The hotel is located in a very silent place. The rooms are very comfortable big and clean.

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Helpful?
Thank monica g
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear monica g, we appreciate your friendly comment and are happy that you had a pleasant stay with us. We hope to see you again,soon. Your Mercure Düsseldorf Neuss Team

Almaty
Reviewed 3 weeks ago

We are really happy that we have chosen your hotel. We have stayed in one of your branches last year, this year we decided again to choose your hotel. We can say that we were satisfied with all services your offered. Thank you for your hospitality and friendliness. You are in a right path. Keep following it. Wishing you all...

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Helpful?
Thank AskarKz
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear AskarKZ, many Thanks for your great feedback regarding your stay in our hotel. Your warm and motivating comments will surely be shared with our entire team and they´ll continue to strive for excellence in every guest experience. We are very happy that you had a great start in the day with our coffee. Please send us an email to...

Olawa, Poland
Reviewed 4 weeks ago

Good: Very good breakfast good bed clean bathroom Bad: a highway near hotel (that's good maybe, sometimes old equipment Summary: very good place to spent time especially in business trip to Düsseldorf

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Helpful?
Thank tomaszr680
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear tomaszr680, Thank you for your review. We noticed that you had a nice stay in our hotel during your business stay. We hope to see you again soon as a guest in our hotel. Your Mercure Düsseldorf Neuss Team

St Martin Boulogne
Reviewed 8 January 2017

Very professional staff. Fluent in English. Underground car park for an extra €5. Room was very large. Only shortfall was the noise from the motorway. But overall very pleased with the efficiency and zero waiting time.

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Helpful?
Thank jeanphilipc2017
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear jeanphilipc2017, Thank you for your review. With large joy we noticed that your stay was completely to your satisfaction. We hope to see you again,soon! Your Mercure Düsseldorf Neuss Team

Geel
Reviewed 23 December 2016

The check in was not so welcoming. There seemed to be very few people at the hotel but the room was not ready. Not sure if the man checked it. No offer the already store our luggage of offering the glühwein. In the evening there was one in the bar, nor at the reception.

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Helpful?
Thank 345katrienb
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear 345katrienb, Thank you for your review. We are sorry about the circumstances during your check in. We hope to see you next year again as a guest in our hotel to show you that we can do it better. Your Mercure Düsseldorf Neuss Team

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Neuss, the green city, is conveniently located close to highway A57 and only 30 minfrom fairs, airports, Düsseldorf, Cologne and Europes biggest indoor-skitrack. 4-star hotel with 115 rooms, meeting rooms, restaurant, bar, terrace, and outdoor swimming pool. ... more   less 

Additional Information about Mercure Duesseldorf Neuss

Address: Am Derikumer Hof 1, 41469 Neuss, North Rhine-Westphalia, Germany (Formerly Novotel)
Region: Germany > North Rhine-Westphalia > Neuss
Price Range: €52 - €221 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Duesseldorf Neuss 4*
Number of rooms: 115
Reservation Options:
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Also Known As:
Accor Duesseldorf Neuss
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Duesseldorf Neuss staff and other travellers.
3 questions
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Questions? Get answers from Mercure Duesseldorf Neuss staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not accept a room the looks out on the front parking lot.”
 of 5 bubbles 842kristinad, 29 May 2016 | Read review
“Make sure to ask for non-smoking.”
 of 5 bubbles Monica_VX, 3 Oct 2014 | Read review
“Ensure you explicitly book a non-smoking room or you'll get stuck in a smelly room. Ask not to stay on the ground floor if you don't want to become acquainted with the people parking their cars.”
 of 5 bubbles PaulC505, 27 Sep 2014 | Read review
“there is no spa, no sauna; but there is a room for fittness - body building machine + tv set + ironing possibility your shirts and trousers . Cca 70 m is typical german pub with local special neusssr beer and big EDECA shop.”
 of 5 bubbles vladimir274707, 9 Feb 2014 | Read review
“ask for non-smoking!”
 of 5 bubbles Richard2064, 15 Jan 2014 | Read review
5 of 5