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Hotel Alpen Roc

TripAdvisorUS$151*
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24/05/2017 25/05/2017
1 room 2 adults 0 children
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US$151*
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Hotel Alpen Roc
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550 Reviews from our TripAdvisor Community

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Showing 88: English reviews
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Bingley, United Kingdom
Reviewed 8 March 2017

Enjoyed our experience at this hotel. Hotel room not ready when we arrived but ventured to collect skis and passes and on return went to room. Rooms are clean and adequate with sufficient space. Food at dinner and breakfast was good quality and large selection with freshly cooked specials. As it was half term all drinks were free and ok...

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Helpful?
Thank David H
beauregard74, Hotel manager at Hotel Alpen Roc, responded to this review

Dear Client, Thank you for this review on our site Trip Advisor. We are glad to read that you enjoyed you’re your stay of skiing at the hotel Alpen Roc***. Indeed, we are delighted to read that our dinner buffet has convinced you, our dinner is a traditional and varied cuisine and made from fresh local products. We are looking...

Geneva, Switzerland
Reviewed 4 March 2017

I made the booking direct with hotel and paid more for the room instead of with booking.com or another internet site hoping to get a nicer room and maybe an upgrade as we were celebrating a special romantic occassion but our room was very basic, but clean. The hotel is well situated and staff courtious. For the money I paid...

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Helpful?
Thank Larrissa16
beauregard74, hotel manager at Hotel Alpen Roc, responded to this review

Dear Client, Thank you for this review on our page Trip Advisor. We are sorry that your stay wasn’t up to your expectations. We are very surprised about you comment on our price regarding our sales conditions: we are still offering the best price on our website or for a reservation by phone or email. We are delighted that our...

Glasgow
Reviewed 2 March 2017

This is a pleasant enough hotel but we went in high season and it was very expensive. The pictures on the website show the rooms to be much nicer than they actually are so we were disappointed. Our room was tired and furniture was shabby. We had an extra bed which could have been for a child, above it was...

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Thank roaringjam
Denver, Colorado
Reviewed 2 March 2017

This hotel was very highly priced and had good reviews however I can not say I agree with any of it. The room was extremely small and very dingy, the bathroom not nice at all. We booked the hotel for the amenities and those were less than satisfactory as well. The hot tub was not warmer than about 85 degrees,...

Review collected in partnership with this hotel
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Thank Jessie S
London
Reviewed 19 February 2017

We have stayed at the ROC twice and also their 4 star sister hotel up the road. Apart from the larger swimming pool and the ski in /out advantage this hotel is just as good if not a little more relaxed. We have used 2 ski shops by the village lifts which quite happily store boots and skis over night...

Review collected in partnership with this hotel
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Helpful?
Thank keith159
beauregard74, hotel manager at Hotel Alpen Roc, responded to this review

Dear Client, Thank you for this review on our site « Trip Advisor ». We are glad to read that you enjoyed your stay at the hotel Alpen Roc***. Indeed, the relaxation area of the hotel is very nice to relax after a busy day of skiing We are looking forward to welcoming you again at La Clusaz, Best Regards,...

Bishops Stortford, United Kingdom
Reviewed 16 February 2017

Cant wait to come back! Staff were friendly, helpful and kind - they really took the time to make the effort. Which was much needed as our French was limited.Room was small. Food was buffet - as a veggie would have liked to have seen hot veggie meals. Hotel was clean. Great location. Loved it 😊

Review collected in partnership with this hotel
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Thank Designer_xxx
Brixham
Reviewed 14 February 2017

The hotel was excellent...location great and the staff all very good. It's not the lowest cost option but the inclusive deal, which includes drinks, makes it competitive. I will return next time I am in La Clusaz.

Review collected in partnership with this hotel
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Thank Karl W
Reviewed 29 January 2017 via mobile

Not a bad place to stay but it's pretty expensive for what you get, and every positive aspect seems to have a negative caveat. Comfortable and clean rooms have tired decor; swimming pool has great views but the water is chilly; substantial breakfast and dinner buffet but wasn't great for greens and salads (admittedly being vegan in France would never...

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Helpful?
Thank Alan W
beauregard74, hotel manager at Hotel Alpen Roc, responded to this review

Dear Client, Thank you for this review on our site « Trip Advisor ». I was sorry to read that you were not entirely satisfied with your stay at the hotel. Breakfast and dinners are served in a buffet style to propose the maximum choice, our traditional and varied cuisine is made from fresh local products, we are sorry that...

Geneva, Switzerland
Reviewed 9 January 2017

The room on the 5th floor was great. However, we were told that the hotel would provide free parking in the garage in the center of town. They provided us with a card but when it came to leaving, we had to pay for the parking. We approached the hotel to find a solution but not effort was made to...

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2Thank tm1322756
Oxford, United Kingdom
Reviewed 5 September 2016

We booked directly with hotel on B&B basis. It wasn't cheap and the pictures on the website looked good enough to warrant the cost. The reality was that it wasn't great. The room was small and a little tired. The photographer was a genius - I'll get him to do my house when we sell... Staff all pleasant, food in...

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Helpful?
Thank Flipper M
beauregard74, Gérant at Hotel Alpen Roc, responded to this review

Dear guest, Thank you for your mail. We are very glad that you enjoyed our staff and food but we are sorry that the room wasn’t exactly what you expected. All our guests reserving in half board or in BB have drinks all day long included in the price (coffee, tea, wine, bier, softs and sodas), aperitif and breakfast buffet....

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24/05/2017 25/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Conference Facilities
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff

Additional Information about Hotel Alpen Roc

Address: Centre du Village 388 route des Grandes Alpes, 74220 La Clusaz, France (Formerly BEST WESTERN Alpen Roc)
Region: France > Auvergne-Rhone-Alpes > Haute-Savoie > La Clusaz
Price Range: €117 - €239 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Alpen Roc 3*
Number of rooms: 108
Reservation Options:
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Also Known As:
Best Western Alpen Roc Hotel La Clusaz
Best Western La Clusaz
La Clusaz Best Western
Hotel Style:
#3 Spa Hotel in La Clusaz
#4 Family Hotel in La Clusaz
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Alpen Roc staff and other travellers.
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Questions? Get answers from Hotel Alpen Roc staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't get a room above the 4th floor”
roaringjam, 2 Mar 2017 | Read review
“Being on the side of a mountain, split levels make it a complete maze on the bedroom floors.”
FlipperM, 5 Sep 2016 | Read review
“ask for balcony”
patdavies452, 29 Aug 2016 | Read review
“Take a room on the 1st or 2nd floor to avoid a multi-elevator trip to the higher floors.”
B6826ETjacks, 2 Aug 2016 | Read review
“The rooms are not large but are fit for purpose. Once outside you have the vastness of the Haute Savoie to enjoy !!”
CroyLes, 1 Aug 2016 | Read review
5 of 5
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US$151* /night
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Prices are for 1 room, 2 adults
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