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Mercure Brides les Bains Grand Hotel des Thermes

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Mercure Brides les Bains Grand Hotel des Thermes
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198 Reviews from our TripAdvisor Community

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Showing 26: English reviews
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Berkhamsted, United Kingdom
Reviewed 4 weeks ago via mobile

Visited for 3 nights with family of five. We arrived around midnight however the check-in was smooth with a really friendly and helpful night manager. The rooms were set out as requested with x2 singles in one room and x3 in the other. Unfortunately one of the rooms had a funny smell which we highlighted the following day. The reception...

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Helpful?
Thank Simon C
SYLMOURGES, General Manager at Mercure Brides les Bains Grand Hotel des Thermes, responded to this review

Thank you for your very detailed comments which help us to progress. You can have an express breakfast at 8 euros at the bar with a hot drink, juice and vienoiserie. Our breakfast buffet is very hearty and justifies its price you can enjoy sweet, salty cheese fruit all kinds of bread buns cereals and vienoiseries. The Spa is allowed...

Bucharest, Romania
Reviewed 9 February 2017 via mobile

We love this place! The Privilege room is amazing, spatious with a nice balcony. Very clean, very helpful desk relation. I didn't like they don't have consierge for the luggages. The parking is quit full in the area but it's free. The acces thrue free parking is very easy just near the hotel. The breakfest is quite ok but repetitive...

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Helpful?
Thank Dan L
SYLMOURGES, General Manager at Mercure Brides les Bains Grand Hotel des Thermes, responded to this review

We are so happy to have made a wonderful stay, it is a great reward for us. The breakfast is a buffet with sweet and savory, local produce, next time you can ask us what you want. thanks again

Brighton, United Kingdom
Reviewed 5 February 2017

The staff at the hotel are very friendly, helpful and speak English well. The room I had was large and modern - large bed, modern furniture and lovely luxurious bathroom. This is not like the 'bog standard' ski hotels you get in many resorts. The breakfast was very good - lots of choice and plenty of it. The only negative...

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Helpful?
Thank charles092
SYLMOURGES, General Manager at Mercure Brides les Bains Grand Hotel des Thermes, responded to this review

Dear Charles I thank you for your very nice message and detailed, hepfully for other people. it's important for us to know your feeling to improve our standards We hope to se you again. sincerly SM

Helsinki, Finland
Reviewed 11 January 2017

Bad service, smoke smelling rooms in non smoking property (even provides ash trays in every room). The hotel only has single beds, if you book double they just push 2 beds together. Cleaning is also not their strong point, you're likely to find the bath tub not only cleaned but filled with previous owners hair, visibly lying around. The staff...

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Helpful?
1Thank Frequenttravels2017
SYLMOURGES, General Manager at Mercure Brides les Bains Grand Hotel des Thermes, responded to this review

Dear host, We offer our most sincere apologies for these inconveniences encountered in our establishment. We are happy that the reception has been at your service practically all your stay, we are happy to have offered you a bottle of local white wine with written appologies.. We are happy to have you changed rooms.We are happy to have you change...

Annecy
Reviewed 24 December 2016 via mobile

Nice hotel, but we have been cold all night, even with the heater at the max; which is quite a shame for a four stars hotel... But anyway, it is well located, nice restaurant, nice people. Breakfast is perfect. Still expensive though.

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Helpful?
Thank braibaud
SYLMOURGES, Manager at Mercure Brides les Bains Grand Hotel des Thermes, responded to this review

Dear guest We are sorry that you have been cold. we apologize. Since the heating has been fixed and we no longer have any problem. Thank you for your nice comment. We are happy that your stay at the hotel has lived up to your expectations. We are waiting for you next year at the Grand Hotel des thermes à...

Wolverhampton, United Kingdom
Reviewed 7 September 2016

The rooms are very nice, clean bright and airy, plenty of storage pace,although they should provide more clothes hangers, good modern bathrooms. Big comfy bed, no problems with the room. However, the service in the restaurant leaves a lot to be desired,it seems to me to be lacking in management because although the serving staff did their best we had...

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Helpful?
Thank Ralph J
Calgary, Canada
Reviewed 6 September 2016 via mobile

We stayed one night at the Mercure during a cycling race from Nice to Geneva. After a long and hot day on the bike which finished at Courchevel 1850 the Grand Hotel was like an oasis!! Our room was extremely well appointed, larger than the norm, air conditioned (!!!!) with excellent shower facilities. The staff were very helpful and courteous...

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Thank Intrepidtravellersx4
Maleny, Australia
Reviewed 23 August 2016

I stayed here on a coach tour from the UK. The hotel was if reasonable standard. There was no air conditioning and as I stayed during summer it was not ideal. French windows leading onto to a small balcony. Bathrooms fabulous with shower and separate bath. Dining: Not good at all. We were in a large group and I realise...

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Helpful?
1Thank Lindmarg
SYLMOURGES, General Manager at Mercure Brides les Bains Grand Hotel des Thermes, responded to this review

Dear Sir Thank you for your very detailed comment which I shared with the entire staff. We anticipate you our excuses to the quality lacks. We already have to bring corrective actions Food is choosen by your driver. each people is different Our chef cook very well local food when you are a group is dfficult to give pleasure for...

Hadera, Israel
Reviewed 3 July 2016

In general the hotel was pleasant. But is what to improve. For example, the conditioner did not work. We appealed three times to check, but he has not earned. It is good what was not too hot, but that who will arrive in July, I do not envy During a breakfast very much there were not enough vegetables. And if...

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Helpful?
1Thank EduardM63
SYLMOURGES, Manager at Mercure Brides les Bains Grand Hotel des Thermes, responded to this review

We thank you for your comments. We are happy that your stay was as high as your expectations. We share your comments with the waiters so that they are more for your listening for the breakfast, we ask the chef to put more vegetables. We hope to see you again to see our improvment. Thanks again for help Regards

St. Annes-on-Sea, United Kingdom
Reviewed 13 June 2016

Overall the hotel was fine except for the food. The evening meals were badly cooked and poorly presented. One morning there were no cereal bowls or milk and no-one around to replenish items. The coffee/hot water machine served at best warm beverages.Each evening we had to go and find a bartender to serve us drinks at the bar.

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Helpful?
1Thank MARJORIE S
SYLMOURGES, Manager at Mercure Brides les Bains Grand Hotel des Thermes, responded to this review

I apologize for the inconveniences, and thank you for having find our hotel Pleasant. at tis time 1 day, we had a person less, what has created a disorganization I apologize again. A person in charge of your group validated menus, we made for what he asked. Our menu making by our chef is totally different we have lot of...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Pool
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting

Additional Information about Mercure Brides les Bains Grand Hotel des Thermes

Address: Parc Thermal - BP 36, 73571 Brides-les-Bains, France
Region: France > Auvergne-Rhone-Alpes > Savoie > Brides-les-Bains
Price Range: €97 - €185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Brides les Bains Grand Hotel des Thermes 4*
Number of rooms: 102
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Brides les Bains Grand Hotel des Thermes staff and other travellers.
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Questions? Get answers from Mercure Brides les Bains Grand Hotel des Thermes staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I'd ask for a room at the front - then you'll get a view”
 of 5 bubbles charles092, 5 Feb 2017 | Read review
“Dont book delux rooms they are smoke smelling, dirty with paper thin walls.”
 of 5 bubbles Frequenttravels2017, 11 Jan 2017 | Read review
“Ask for view of the mountains. The other side is the street, which is also okay, can be a little noisy..”
 of 5 bubbles Lindmarg, 22 Aug 2016 | Read review
“the rooms on the side do not have a balcony”
 of 5 bubbles 898marjories, 13 Jun 2016 | Read review
“For best views you need front or side rooms all rooms are quiet there are five floors”
 of 5 bubbles P0rkie, 11 Jun 2016 | Read review
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