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City Residence Chelles

Traveller (47)
Room & Suite (16)
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  • Excellent5%
  • Very good15%
  • Average20%
  • Poor18%
  • Terrible42%
10 Aug 2017
25 Jul 2017
“They didnt want to refund Money”
Pets Allowed
3 Star Hotel
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1 - 5 of 28 reviews
Reviewed 10 August 2017 via mobile

The customer service leaves much to be desired. There was obviously a mix up with my booking as he was expecting 2 of us and not 4 and my details were on another booking sheet. The hotel room itself is functional in most ways, although...More

Thank Jess M
Reviewed 25 July 2017

Dear visitors to this property, even if you will make reservation and cancelation over booking, this morons will not return your money, although you have written booking.com confirmation for that. Moreover, do not try to call or reach booking.com agents, they ar enot responding to...More

Thank VjekoslavBenussi
Reviewed 22 July 2017

Do not go near this hotel. The room stank of cigarettes, there were multiple red stains on the carpet (hoping red wine, not blood), cigarette holes in the blanket, nails sticking out of cabinets, bugs under the bed, red stains on the duvet. These were...More

Thank Anne-Marie W
Response from CityResidenceQualite, Responsable relations clients at City Residence ChellesResponded 25 July 2017

Dear guest, Thank you for taking the time to leave us your review. We regret that your stay didn't give you satisfaction. You opinion matters to us and we'll take your remarks in consideration to improve our services. We apologize for the inconvenience you faced....More

Reviewed 29 April 2017

We stayed here for a week. Here go my experiences. Kitchen- No pots or pans,no cutlery, no knife, No water kettle, Bath room- Broken bin, Broken shower, no water stopper, No toilet papers, 2 towels for three people. Living area- Television is broken. Bed room-...More

Thank Suri J
Response from CityResidenceQualite, Responsable relations clients at City Residence ChellesResponded 25 July 2017

Dear guest, Thank you for taking the time to give us your opinion. We're sorry that your stay didn't give you satisfaction. Our guest satisfaction is our priority and we apologize for the lack of equipments in the apartment. As for the towels and change...More

Reviewed 11 July 2016 via mobile

We booked this hotel for 3 days and we thought it was a good idea to stay in a hotel for this price in Paris. The result was pretty disappointing. As we entered the room, the smell was disgusting and we immediately cancelled our reservation....More

Thank Deniz D
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Price range
US$55 - US$87 (Based on Average Rates for a Standard Room)
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France > Ile-de-France > Seine-et-Marne > Chelles
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Traveller (47)
Room & Suite (16)
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5 May 2017|
Response from CityResidenceQualite | Property representative |
Hello, We ask for a deposit for long stays in our property, not for short stays but all our guests are hold responsibles for the damages done in the apartment during their stay. We remain at your disposal for any further... More
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Room Tips
"Avoid hotel"
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"There is no quiet rooms here. So if you prefer good sleep then you will be sorry."
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"please put the real picture, not with big T.V, big couch."
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"Just don't book !"
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