Visited for a wedding. Wedding was fine but the manor we we stayed in terrible. Multiple rooms and no hot water in the bathrooms for the entire two nights we stayed so in the middle of winter we had freezing showers which was not ideal when getting ready for a wedding. We called reception multiple times to no avail. When someone did come and assist us they couldnt actually fix it. Our room had no heating on the Friday night, again no one could fix this, the solution was a mini foot heater for the rest of the stay. Lastly work men came into our manor (to try and fix the hot water) at 8am on Sunday morning after the wedding so no one had gone to bed until 4am. We were woken up my loud talking and banging around. The hot water was never fixed and we checked out at 11am without a shower. We emailed the venue with this feedback multiple times and was ignored. When I finally got a reply the solution provided was that we were welcome to come back for a complimentary night stay in the future. We are from another country and Inverness is not really somewhere you would go for a holiday destination so we declined this offer and just requested a partial refund for the poor experience. Our email was ignored. Really don't recommend this venue, sure it's nice for a wedding but the customer service is really poor and the manors are dated with a number of flaws so really leave guests with a poor experience.…
Stayed here for an event, we were in one of the lodges and the event was in the manor(not a castle), the walk back after the event ws throiugh mud and puddles, ruined my girlfriends shoes, this path needs to be fixed. The mini-manor bedrooms are supposed to be indicidually designed!!! well if you call having a bookshelf which is actually a plate display shelf which has been put on the wall upside down !! then I think I shold become an interior designer.
Here for a wedding during the weekend. All the staff were great. The food was good, the venue very well-kept, clean, and beautiful. We stayed in the ‘old nursery’ in the castle. Room was huge and well equipped. A beautiful venue for a wedding.
Stayed at the estate for a wedding. Room in our lodge was pretty standard nothing special, lacked air conditioning and was clear that sound proofing was omitted when these lodges were designed!! Could hear everything from the room above !! Who were up at the crack of dawn and were very noisy ! The finishing and quality of doors are very basic not what u would expect at the standard this estate is promoting. Looks like the design is trying to go for style but no substance !! Furniture flimsy and bathroom sink may look good but hopeless for its purpose. This estate lacked leadership all young staff poorly dressed uniforms not ironed and faded black jeans!! At this standard that the estate are claiming they should ensure staff are well presented . Would choose to stay here again . Maybe owners should visit other establishments In the highlands to see what quality is out there. …
Attended a wedding over 3 days, everything was fantastic. The lodges were beautiful and rooms spacious. The staff were at all times attentive and friendly and the food was great with wonderful canapes and great barbecue on one of the evenings. The estate itself was in a beautiful location and grounds were well kept with a lovely sitting area outside the castle. All in all a great wedding location.
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